Ireland: +353 (0)15079081
Award-winning Universal Design and Accessibility experts. Led by disabled people.
Direct Access Group is an award-winning, full-service accessibility consultancy specialising in access audits, regulatory compliance, and inclusive design strategy across built and digital environments.
We support organisations to meet statutory requirements and WCAG standards through expert consultancy. Our experience spans complex private and public-sector environments across retail, finance, hospitality, education, healthcare, and culture, operating within diverse regulatory and operational frameworks at local, national, and continental scales.
Our majority-disabled consultants combine technical and lived expertise on every project. We also design bespoke tactile maps and produce accessible formats including Braille, Easy Read, and Large Print.
The mission is a simple but important one: to help organisations move beyond exclusive design practices and foster environments where people with disabilities can participate fully and equally. We believe true accessibility isn’t a one-time fix: it’s a mindset, a culture, and a commitment that must grow and adapt with our society and the technologies that shape it.
Our work spans a wide range of projects, from small community venues to UNESCO World Heritage Sites and world-renowned museums, collaborating closely with clients, architects, and design teams to deliver truly inclusive spaces.
Direct Access are the Accessibility Consultants for the Tullie House Museum & Art Gallery, helping Cumbria become a thriving place for everyone through the development and implementation of an accessibility Read More
Direct Access were the accessibility consultants for the 5 C’s Project in Belfast, providing a review of 5 proposed street refurbishments for The Department for Communities (DfC) Belfast Regeneration Directorate. Read More
Direct Access provided accessibility audits to the East Riding Museums Group to ensure that its sites are fully accessible and inclusive to disabled visitors and staff. The initial site audits Read More
Image © O’Donnell + Tuomey / Ninety90, 2018. The Victoria and Albert Museum, more commonly known as the V&A is the world’s largest museum of applied arts, decorative arts and Read More
Direct Access has provided Universal Design and accessibility consultancy services for the new International Organization for Migration Headquarters in Geneva, Switzerland. Working with the Architectural and design teams at each Read More
The Ellison Institute is an interdisciplinary, patient-centered research center that provides cutting-edge cancer care and wellness services, undertaking research initiatives that span the scientific spectrum to change how cancer and Read More
Most businesses don’t lose Deaf and hard-of-hearing customers in a single, visible moment. They lose them quietly, at various junctions of the visitor journey. Whether it’s inaccessible marketing, broken checkout flows, or ineffective customer support, the outcome is the same: frustration. And that frustration shows up in the metrics businesses already track. Lower conversions. Weaker sales
Micro-apartments have a floor they cannot go below, and that floor is set by accessibility standards. This is not a constraint to resist. It is the reason housing remains habitable for the population that actually exists. Micro-apartments are like the fast food of the housing market. In certain situations they can be convenient, sometimes necessary,
Every hotel strategy meeting, across the UK and Europe, returns to the same three questions. How do we extend the season? How do we reduce the trough between peaks? How do we build loyalty in a market with low switching costs? This summer will take care of itself. Occupancy is
Introduction Disabled travellers are the most under-served audience in UK tourism, despite being one of its most commercially valuable. Nowhere is that truer than in the UK holiday park and caravan sector. For decades, disability charities, community groups and family networks have been block-booking UK holiday parks. Not because operators marketed to them.
E-commerce doesn’t have a traffic problem. It has a completion problem.Customers are landing on your site, engaging with products, and then dropping off before purchase. Not because of price. Not because of competition. But because something in the journey is getting in their way.Most retailers don’t see it. The friction
Many schools are currently paying the price for poor design. Bottlenecked corridors, wayfinding changes every September, amplified noise in classrooms, non-compliant restrooms, and poor furniture choices each result in friction for school managers. It shows up as: Lost teaching time during lesson changeovers Staff pulled away from teaching to manage
Recently, the BBC published an alarming article that identified a growing gap between the support required for ASN pupils and what schools are currently able to deliver due to limited support staff, resources, and limited guidance. The article also points out that almost 300,000 Scottish school pupils (about 43% overall) are categorised as ASN, with the
Anyone who knows anything about Direct Access likely understands that as a consultancy founded by people with disabilities, we take an empathetic, person-focused approach to accessibility and inclusive design. Of course, as a business, we also try to highlight how providing disability access provides social and financial value to our clients, but
Globally, ADHD is estimated to affect around 5–7% of children and approximately 2–5% of adults, although many studies suggest that the condition is frequently underdiagnosed, meaning the true prevalence may be even higher. Given the significant proportion of people living with disabilities more broadly, it is essential that organisations ensure
A member of our award-winning accessibility team will be in contact. If you would like to communicate in a specific way, please let us know.
United Kingdom
Pepper House,
Market Street,
Nantwich,
Cheshire,
CW5 5DQ.
Ireland
77 Camden Street Lower,
Dublin,
D02 XE80.
info@directaccess.group
Phone
United Kingdom: +44 1270 626222
Ireland: +353 (0)15079081
