info@directaccess.group

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UK: +44 1270 626222

Ireland: +353 (0)15079081

Website and Digital Accessibility Audits

A cheerful man with Down syndrome using a laptop at home, adjusting his glasses.

Reduce Friction, Increase Conversion: Make Accessibility Your Website's Advantage

WCAG 2.1 AA accessibility audits for websites, apps, and digital services across the UK and Ireland. We identify the structural changes required to make your site compliant, accessible, and competitive.

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Who We Work With

Our website accessibility audits support organisations across the public and private sectors, including:

  • Public sector bodies meeting PSBAR 2018 obligations
  • Private sector organisations preparing for the European Accessibility Act
  • Retailers, financial services, and e-commerce platforms protecting conversion
  • Heritage, cultural, healthcare, and educational institutions broadening digital reach
  • Organisations responding to a complaint, legal challenge, or procurement requirement

Inside a Direct Access Audit

Our audits combine automated testing, manual expert review, and assistive technology evaluation to assess how your digital products perform against WCAG 2.1 AA, or higher standards where requested. Many of our auditors have lived experience of disability, bringing real user insight to every assessment.

We deliver:

  • Thorough evaluations of key user journeys including navigation, forms, checkout, and account creation
  • A prioritised action plan identifying what to address first to reduce risk and improve user experience quickly
  • Clear explanations of each issue, why it matters, who it affects, and how to resolve it
  • Severity ratings based on user impact and legal risk
  • Practical guidance for developers, designers, and content teams
  • Executive summaries supporting stakeholder decision-making
  • Evidence supporting legal compliance and procurement requirements
  • Full PSBAR 2018 audit and accessibility statement programmes where required

 

Whether you are redesigning an existing site, commissioning a new digital service, preparing for EAA compliance, or responding to an accessibility shortfall, our audits identify the specific changes required to move you forward.

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What Sets Our Audits Apart

Structural, not superficial. We audit how your website is built, not just how it appears. Overlay widgets and accessibility plugins do not resolve the underlying structural barriers that cause user friction or legal exposure.

Real user testing, not just automated scans. Automated tools detect a fraction of accessibility issues. Our audits combine automated testing with manual expert review and assistive technology evaluation, identifying the issues that matter most to users and to search engines.

Prioritised by impact, not by checklist. We do not deliver a flat list of WCAG failures. We deliver a sequenced action plan that addresses the highest user-impact, highest legal-risk issues first.

Built for your developers. Our reports are written to be actioned. Each issue includes the specific element, the standard it fails, the user impact, and a recommended fix your development team can implement.

Compliance you can evidence. We deliver the documentation procurement teams, regulators, and legal counsel actually need: accessibility statements, PSBAR-compliant reporting, and audit evidence aligned to EN 301 549.

A university student writing notes while looking at her laptop.

Access £446 Billion You’re Not Reaching

Disabled people in the UK represent an estimated £446 billion in annual spending power. The Click-Away Pound research has measured the cost of failing to serve that audience online:

  • 4.9 million disabled online shoppers would abandon a website that was difficult to use
  • An estimated £17.1 billion in annual spending is lost to inaccessible UK websites
  • 86% of disabled shoppers said they would pay more on an accessible website rather than buy the same product more cheaply on an inaccessible one

 

Regulation Is Tightening

In the UK and across Europe, the legal requirements for website accessibility continue to become more stringent. Working with Direct Access helps ensure your website meets the standards required under:

  • The Equality Act 2010
  • The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
  • EN 301 549 and the European Accessibility Act
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A photograph of the front cover of the Access Guide which Direct Access produced for Cannock Chase.

Access

Guides

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An open folder holding a large print menu of teas and cold drinks.

Accessible

Menus

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An older blind man on a park bench listening to audio description on his phone.

Audio description

and transcription

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A young woman signs BSL to a man set opposite her in an office space.

Bespoke

BSL Videos

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A close-up shot of a persons finger reading Braille paper.

Braille

and Large print

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Five swell maps of the 'A History Through Objects' exhibition laid out on a table.

Tactile and

Sensory Maps

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A cheerful man with Down syndrome using a laptop at home, adjusting his glasses.

Website

Accessibility

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Direct Access
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