info@directaccess.group

E-Mail

UK: +44 1270 626222

Ireland: +353 (0)15079081

Mystery Shopping

Mystery shopping

Experience Your Spaces as Your Customers Do

A member of our team visits your site as a typical visitor and evaluates its usability and accessibility, covering everything from parking and toilet facilities to layout and staff interaction. The insights gathered highlight opportunities for improvement and practical enhancements.

All our Consultants are registered with the National Register of Access Consultants or the International Association of Access Professionals, ensuring expert, professional evaluation.

We have conducted mystery shopping exercises across multiple sectors—including rail, tourism, and attractions—in the UK, Europe, North America, and the Middle East.

All reports are completely confidential and provide actionable guidance to help organisations optimise accessibility for all users.

A man in a pink polo shirt standing in front of a Direct Access exhibition banner.

Access

Consultancy

Steve Dering holding an iPad in front of old trains at the Science and Industry Museum.

Accessibility

Audits

A mixed team of workers in a meeting in a conference room with a television in the background.

Disability Workplace

Assessments

A panoramic view of Expo 2020 Dubai at night time.

Event

Planning

Training-2

Inclusion and

Awareness Training

Mystery Shopper

Mystery

Shopping

Selfie of Steven Mifsud and access consultant Jamie Watson by a lake and pier.

Walk and Talk

Accessibility Audits

A diverse group of disabled people taking a selfie at a consultation event at the Science Museum.

Consultation

Events

Altrincham town centre during the day.

Retail and Town Centre

Consultancy

Direct Access
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