info@directaccess.group

E-Mail

UK: +44 1270 626222

Ireland: +353 (0)15079081

About

Us

Direct Access has led the accessibility and inclusion field since our inception in 2004. We are a DOBE™
certified Disability Owned and Operated Business Enterprise, providing our real lived experiences of disability.

We believe that our organisation’s strength lies in our diverse team’s combined talents and skills. Here, you’ll find the brilliant minds, creative spirits, and passionate hearts that drive Direct Access’ vision forward. Each member is unique, possessing a wealth of experience, knowledge, and inspiration. Together, we collaborate, innovate, and constantly strive to deliver excellence in all we do.

To delve into the professional profiles of our team members, simply click on the LinkedIn icon. This will take you directly to their LinkedIn pages, showcasing their accomplishments and experiences. Alternatively, if you want a more in-depth understanding of their roles, their career trajectories, and the distinctive expertise they contribute to our team, select the link icon.

Our

Team

Steven Mifsud holding his MBE on the grounds of Windsor Castle while smiling for a photo.

Steven Mifsud MBE

Chair - Board of Directors

A photograph of a Caucasian woman with long brown hair smiles and poses for a selfie. She is wearing a red dress shirt with flowers in different colours on it.

Jude Mifsud

Director

A photo of Peter Brassington, a middle aged caucasian man sat on a green desk chair behind a wooden table at Direct Access' office. He is wearing a brown jumper. On the table is a leather binder with a blue ball point pen sat on top.

Peter Brassington

Managing Director

A portrait photograph of Direct Access employee, Keir Welch. A young caucasian woman, smiling. She is wearing a red dress and sunglasses. above her head.

Keir Welch

Business Operations Manager

A close-up photograph of Direct Access Consultant Tom Morgan smiling.

Tom Morgan

Senior Access Consultant

A photograph of Education Access Consultant Sophie Malton posing for a selfie outside a school. A sign which reads "Park smart. Park safe" is on the wall behind her.

Sophie Malton

Accessibility Project Manager

A selfie photo of Direct Access' marketing executive Michael Miller.

Michael Miller

Marketing Executive

Raymond Okon - Direct Access Graphics and Website Lead

Raymond Okon

Graphics and Website Lead

A portrait photograph of Ailsa Flett, accessibility consultation manager at Direct Access.

Ailsa Flett

Consultation Manager

A photograph of a woman with long black hair, Safina Ahmad, gesturing her hand out while giving a speech.

Safina Ahmad

Bids and New Business

Nantwich Town Wolves VIFC captain Craig Acton holding a football with both hands against a green backdrop. His kit features the Direct Access logo.

Craig Acton

Accessible Media Consultant

A photograph of access consultant Jamie Watson smiling.

Jamie Watson

Access Consultant

A close-up photo of a middle aged Caucasian man standing in a field wearing a black polo shirt smiles for a photograph, behind him are several trees.

Nicholas Holland

Access Consultant

A profile of Roger Thompson, a consultant at Direct Access smiling at the camera. He is wearing a red polo shirt with a dotted pattern on it.

Roger Thompson

Access Consultant

Josh Downing - Direct Access Administrator

Josh Downing

Administrator

A close up photograph of a young Caucasian man with short hair and blue eyes; Lee Wilson - Direct Access CAD Engineer

Lee Wilson

CAD Engineer

A black Labrador wearing a lime green guide dog jacket sits on cut grass on a sunny day in a garden.

Cally

Guide Dog

Watch Our

Video

Watch our short video to learn more about us, where Direct Access began, what we do, and how we can help businesses to create a more accessible environment.

From our humble beginnings in the bedroom of our current CEO, to now having offices in four different countries (and counting), the past twenty years has witnessed the company grow at an accelerated rate. 

But most importantly, it has seen us make a considerable difference to the lives of disabled people, who like us, deserved better than society could give us. 

Such was the dream of our founder, Steven Mifsud MBE, who first envisioned and registered the company in 2004. 

Steven Mifsud MBE holding a football with the Direct Access logo on it alongside three members of the Nantwich Town Wolves Vision Impaired Football Club

Our

Community

At Direct Access, we strongly believe in the power of community and the empowerment it creates in people who might otherwise feel that they are different.

As a team of disabled people, we know how this feels all too well – so we have maintained a strong connection with and sponsorship of our local disability football team, Nantwich Town Disability FC, who remind us that we are capable of achieving anything, no matter who we are.

As well as sponsoring the Nantwich Town Disability FC team, which provides fresh kits, equipment, and facilities, Direct Access has also committed to sponsoring the clubs’ youth PAN disability football training sessions aimed at young disabled people under 16, and their Nantwich Cubs sessions for children.

As adopters of the Social Model of disability – we are enormously proud to support NTD F.C, increase awareness of inclusive sports, and give back to an inspiring community that thrives and achieves in spite of their differences.

Our team began sponsoring the club in 2019, and we expect to continue doing so far into the future. For information on club activity, charity events, and details about their PAN disability sessions, check out the Nantwich Town Disability FC Facebook page and drop them a like!

Latest

News

Smiling social worker caring about senior man at home, she helping him to walk with walker along the room
News

Why Designing for Dementia Future Proofs your Facility

In principle, most people agree that public spaces should be welcoming, intuitive, and accessible to all. Yet for millions of individuals, navigating everyday environments, such as hospitals, town centers, transport hubs, libraries, leisure facilities, and council buildings can be stressful at best and, in some cases, entirely unmanageable. While this

Riedisheim - France - 7 Septembre 2019 - Closeup of Barbie dolls collection at flea market in the street
News

A Doll That Reflects Real Life: Analysing the Autistic Barbie

For decades, mainstream toys like Barbie have reflected a narrow view of “normal” childhood experiences and archetypal roles for women, largely ignoring diversity in neurodevelopment, physical ability, and health conditions. So, it’s amazing to see Mattel diversify their brand audience through the power of inclusivity. Their latest, the Autistic Barbie

589415588_1444111367723824_6867337889022645831_n (1)
News

Why Braille Still Matters and Why You Can’t Afford to Ignore It

The Misunderstanding of Braille’s Value When we talk to organisations about accessibility, one thing comes up again and again: braille and other accessible formats are often overlooked. We have even heard people say that braille is outdated, niche, or no longer needed because of screen readers. This is not only

A train approaching the Railway Station at Bromsgrove, Worcestershire, England, UK.
News

Bridging the Gap for Deaf Passengers and BSL users on Railways

The Current Experience of Disabled People Much can and has been said about the flaws with British railways. As a team of accessibility consultants, Direct Access has tried our hardest to facilitate accessibility improvements with the many companies that have partnered with us, including Transport for Wales, Avanti West Coast,

Caucasian woman teaching sign language to man and woman
News

The Role of Communication Support for Disabled Customers in Digital Spaces

With the widespread closure of the high street and the migration of businesses, shops, and retailers more broadly to online spaces, the consequential effects of society’s ever-expanding pivot to digital commerce and the reduction of traditionally physical spaces for business have been discussed at great length on our blog, particularly

Latino disabled male playing video game at home.
News

Still Not Playing Fair: Accessibility Gaps in Gaming and Digital Entertainment

It is now 2026, and given our world’s reliance on digital platforms for everything from banking to shopping, digital entertainment is often marketed as more inclusive than ever. Watch any advertisement for a major company such as Microsoft, Google, or Apple, and you will notice a clean, inoffensive, and inclusive

A Direct Access tactile map board at the entrance of the Cardiff Bus Interchange.
News

Reach More Audiences, Build More Trust: The Power of Accessible Media

As societies become increasingly digital and interconnected, the presentation and delivery of media plays an ever more crucial role in shaping public understanding of accessibility; because how disability is catered for and portrayed through media directly influences public attitudes, policy debates, and societal norms. For the 1.3 billion people with disabilities

The image shows two individuals (Steen Mifsud and Jude Mifsud) standing indoors in front of a glass wall with a decorative design. The glass wall features horizontal frosted stripes and a large green accessibility symbol, which resembles a stylized person in a wheelchair. Jude is wearing a bright blue long-sleeved blouse, while Steven is dressed in a white long-sleeved shirt paired with a light gray vest. There is a plant partially visible in the bottom left corner of the image. The overall setting appears to be a modern office or professional environment with a clean and organised look.
News

U.S Arm of Direct Access acquired by Matrix Design Group, Expanding Accessibility and Inclusivity Expertise

Steven and Judith Mifsud, founders and owners of Direct Access Group—the leading global accessibility consulting firm based in Nantwich, UK—have sold the company’s U.S. operations to Matrix Design Group, a U.S.-based, nationally recognised, employee-owned interdisciplinary engineering, design, and consultancy firm. This acquisition will strengthen Direct Access’s vision and commitment to

Anthony Hopkins stands in front of a promotional poster for the film The Rite. He wears a gray pinstripe suit with a white dress shirt and raises both hands with open palms, smiling slightly as he poses for photographers. The poster behind him features a close-up of a face with piercing blue eyes and a shadowed cross over the forehead, evoking themes of religion and the supernatural. The setting suggests a movie premiere or press event.
News

An Autistic Person’s Response to Anthony Hopkins’ Autism and ADHD Remarks

“A Critique of Anthony Hopkins’ Remarks on Autism and ADHD” by Michael Miller. In a recent interview with The Sunday Times, one of my favourite actors; Anthony Hopkins (The Silence of the Lambs, The Wolfman) made some strange, if well intentioned comments on the rise in visibility of neurodiverse diagnosis. 

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