info@directaccess.group

E-Mail

UK: +44 1270 626222

Ireland: +353 (0)15079081

About

Us

Direct Access has led the accessibility and inclusion field since our inception in 2004. We are a DOBE™
certified Disability Owned and Operated Business Enterprise, providing our real lived experiences of disability.

We believe that our organisation’s strength lies in our diverse team’s combined talents and skills. Here, you’ll find the brilliant minds, creative spirits, and passionate hearts that drive Direct Access’ vision forward. Each member is unique, possessing a wealth of experience, knowledge, and inspiration. Together, we collaborate, innovate, and constantly strive to deliver excellence in all we do.

To delve into the professional profiles of our team members, simply click on the LinkedIn icon. This will take you directly to their LinkedIn pages, showcasing their accomplishments and experiences. Alternatively, if you want a more in-depth understanding of their roles, their career trajectories, and the distinctive expertise they contribute to our team, select the link icon.

Our

Team

Steven Mifsud holding his MBE on the grounds of Windsor Castle while smiling for a photo.

Steven Mifsud MBE

Chair - Board of Directors

A photograph of a Caucasian woman with long brown hair smiles and poses for a selfie. She is wearing a red dress shirt with flowers in different colours on it.

Jude Mifsud

Director

A photo of Peter Brassington, a middle aged caucasian man sat on a green desk chair behind a wooden table at Direct Access' office. He is wearing a brown jumper. On the table is a leather binder with a blue ball point pen sat on top.

Peter Brassington

Managing Director

A portrait photograph of Direct Access employee, Keir Welch. A young caucasian woman, smiling. She is wearing a red dress and sunglasses. above her head.

Keir Welch

Production Director

A photograph of Education Access Consultant Sophie Malton posing for a selfie outside a school. A sign which reads "Park smart. Park safe" is on the wall behind her.

Sophie Malton

Projects Director

A photograph of a woman with long black hair, Safina Ahmad, gesturing her hand out while giving a speech.

Safina Ahmad

Procurement and Marketing Director

A close-up photograph of Direct Access Consultant Tom Morgan smiling.

Tom Morgan

Senior Access Consultant

A selfie photo of Direct Access' marketing executive Michael Miller.

Michael Miller

Marketing Executive

Raymond Okon - Direct Access Graphics and Website Lead

Raymond Okon

Graphics and Website Lead

A portrait photograph of Ailsa Flett, accessibility consultation manager at Direct Access.

Ailsa Flett

Consultation Manager

Nantwich Town Wolves VIFC captain Craig Acton holding a football with both hands against a green backdrop. His kit features the Direct Access logo.

Craig Acton

Accessible Media Consultant

A photograph of access consultant Jamie Watson smiling.

Jamie Watson

Access Consultant

A close-up photo of a middle aged Caucasian man standing in a field wearing a black polo shirt smiles for a photograph, behind him are several trees.

Nicholas Holland

Access Consultant

A profile of Roger Thompson, a consultant at Direct Access smiling at the camera. He is wearing a red polo shirt with a dotted pattern on it.

Roger Thompson

Access Consultant

Josh Downing - Direct Access Administrator

Josh Downing

Administrator

A close up photograph of a young Caucasian man with short hair and blue eyes; Lee Wilson - Direct Access CAD Engineer

Lee Wilson

CAD Engineer

A black Labrador wearing a lime green guide dog jacket sits on cut grass on a sunny day in a garden.

Cally

Guide Dog

Watch Our

Video

Watch our short video to learn more about us, where Direct Access began, what we do, and how we can help businesses to create a more accessible environment.

From our humble beginnings in the bedroom of our current CEO, to now having offices in four different countries (and counting), the past twenty years has witnessed the company grow at an accelerated rate. 

But most importantly, it has seen us make a considerable difference to the lives of disabled people, who like us, deserved better than society could give us. 

Such was the dream of our founder, Steven Mifsud MBE, who first envisioned and registered the company in 2004. 

Steven Mifsud MBE holding a football with the Direct Access logo on it alongside three members of the Nantwich Town Wolves Vision Impaired Football Club

Our

Community

At Direct Access, we strongly believe in the power of community and the empowerment it creates in people who might otherwise feel that they are different.

As a team of disabled people, we know how this feels all too well – so we have maintained a strong connection with and sponsorship of our local disability football team, Nantwich Town Disability FC, who remind us that we are capable of achieving anything, no matter who we are.

As well as sponsoring the Nantwich Town Disability FC team, which provides fresh kits, equipment, and facilities, Direct Access has also committed to sponsoring the clubs’ youth PAN disability football training sessions aimed at young disabled people under 16, and their Nantwich Cubs sessions for children.

As adopters of the Social Model of disability – we are enormously proud to support NTD F.C, increase awareness of inclusive sports, and give back to an inspiring community that thrives and achieves in spite of their differences.

Our team began sponsoring the club in 2019, and we expect to continue doing so far into the future. For information on club activity, charity events, and details about their PAN disability sessions, check out the Nantwich Town Disability FC Facebook page and drop them a like!

Latest

News

A modern information desk sits in the foreground, designed with clean white surfaces and smooth edges. Attached to the front of the desk is a blue accessibility sign featuring an ear symbol and the letter T, indicating the presence of a hearing loop system. Behind the desk are two simple black chairs; one has a small gooseneck microphone positioned in front of it, suggesting this is a staffed reception point.
News

Why Inaccessibility Is Costing You Deaf Customers

Most businesses don’t lose Deaf and hard-of-hearing customers in a single, visible moment. They lose them quietly, at various junctions of the visitor journey.  Whether it’s inaccessible marketing, broken checkout flows, or ineffective customer support, the outcome is the same: frustration. And that frustration shows up in the metrics businesses already track. Lower conversions. Weaker sales

Eight micro interiors that make the most of their small space
News

How Accessibility Prevents Micro-Apartments From Shrinking Further

Micro-apartments have a floor they cannot go below, and that floor is set by accessibility standards. This is not a constraint to resist. It is the reason housing remains habitable for the population that actually exists.  Micro-apartments are like the fast food of the housing market. In certain situations they can be convenient, sometimes necessary,

Holiday,Home,With,Disabled,Access
News

How UK Holiday Parks Can Close the Commercial Gap They’ve Been Sitting On

Introduction Disabled travellers are the most under-served audience in UK tourism, despite being one of its most commercially valuable.  Nowhere is that truer than in the UK holiday park and caravan sector.  For decades, disability charities, community groups and family networks have been block-booking UK holiday parks. Not because operators marketed to them.

A classroom setting with several young children seated around a rectangular table. An adult is seated with the children at the table. The adult is holding a tablet device and is pointing toward the screen of another tablet placed on the table in front of one of the children. The children are each holding or using tablet devices. The child at the center of the image is looking down toward the tablet on the table. Another child seated to the right is looking toward the adult who is gesturing. Additional children are partially visible around the edges of the table. The table is light-colored, and the chairs surrounding it are blue. Behind the group, there is a whiteboard and various classroom materials, including shelves, posters, and a storage pocket organizer hanging on the wall. The environment appears well-lit, and the focus is on the interaction around the table and the use of digital devices.
News

Why Accessibility Is an Operational Advantage for Schools

Many schools are currently paying the price for poor design. Bottlenecked corridors, wayfinding changes every September, amplified noise in classrooms, non-compliant restrooms, and poor furniture choices each result in friction for school managers. It shows up as: Lost teaching time during lesson changeovers Staff pulled away from teaching to manage

Happy,Caucasian,Schoolgirl,In,Wheelchair,With,Her,Friend,Using,Tablet
News

The BBC Got It Wrong: How Schools Can Support Every ASN Student

Recently, the BBC published an alarming article that identified a growing gap between the support required for ASN pupils and what schools are currently able to deliver due to limited support staff, resources, and limited guidance. The article also points out that almost 300,000 Scottish school pupils (about 43% overall) are categorised as ASN, with the

The image shows a smiling caucasian man sitting in a wheelchair in a bright, modern office environment. He appears relaxed and confident, holding a tablet in his hands. He’s wearing a light blue button-up shirt over a gray T-shirt, and a smartwatch on his wrist. In the background, there are a few coworkers engaged in their own tasks—one person sitting at a desk using a computer, and another standing and interacting nearby. The space is well-lit with natural sunlight streaming in, giving the office a warm and collaborative atmosphere. Overall, the scene conveys a professional, inclusive workplace with a positive and productive vibe.
News

Rethinking Disability: Why We Advocate Socially but Experience Medically

Anyone who knows anything about Direct Access likely understands that as a consultancy founded by people with disabilities, we take an empathetic, person-focused approach to accessibility and inclusive design.  Of course, as a business, we also try to highlight how providing disability access provides social and financial value to our clients, but

The image shows a man working at a desk in a dimly lit room, likely during the evening or night. He is seated in an office chair, wearing headphones, and appears focused as he looks at two computer monitors in front of him. His hand is resting near his mouth in a thoughtful pose. The screens display lines of code, suggesting he is programming or working on software development. The workspace includes a laptop placed in front of the monitors, a keyboard, a mouse, and a desk lamp casting warm light onto the desk. There are also small decorative items, such as a potted plant and stationery holders. The overall atmosphere is calm and concentrated, with cool blue ambient lighting contrasting against the warm glow of the desk lamp, creating a modern and slightly moody work environment.
News

The Competitive Advantage of ADHD-Friendly Workplaces

Globally, ADHD is estimated to affect around 5–7% of children and approximately 2–5% of adults, although many studies suggest that the condition is frequently underdiagnosed, meaning the true prevalence may be even higher. Given the significant proportion of people living with disabilities more broadly, it is essential that organisations ensure

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