Accessibility and inclusion play a huge role in the tourist industry. Without taking time to consider accessibility, museums and attraction providers sacrifice the interest of disabled people and their families, and the potential diversification of their audience.

Direct Access helps heritage organisations both commercial and non-commercial become accessible and inclusive so that they may attract more disabled visitors and young people, carefully navigating complications that might arise from sites having Grade listed status and identifying compromises that can help to create a truly inclusive environment.

It is not just the points of entry, reception desks, and restrooms, how are other hotel facilities accessed and used by different guests from cafes to exhibition spaces to restaurants. 

Other important considerations such as Changing Places, accommodation, lighting options, parking, and transport should also be accounted for.