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Federation of Small Businesses – Consultancy & Mystery Shopping

Federation of Small Businesses Logo.

The FSB champions small businesses and the self-employed across the UK, offering vital support through membership services including events, advice, and advocacy. FSB engaged Direct Access, to assess and improve the accessibility of its member journey — from initial awareness to ongoing service engagement. The aim was to ensure that disabled people experience a fully […]

Return-to-Office Mandates Are an Inclusion Crisis in Disguise

Side view portrait of young African-American woman using wheelchair while working from home on a laptop in a minimal grey living room interior.

(Or How Forced RTO Policies Are Rolling Back Disability Rights—And What Companies Must Do Instead) The Broken Promise of Workplace Inclusion Remote work wasn’t a gift of the pandemic—it was a long-overdue breakthrough for inclusion. For millions of disabled, neurodivergent, and caregiving employees, it wasn’t about comfort. It was about access, dignity, and the ability […]

How Accessibility Unlocks Better Workouts And Better Business

Two individuals are engaged in a physical therapy or fitness training session indoors. One person, wearing a blue shirt and black pants, is positioned on a blue exercise mat in a modified quadruped stance—hands and knees on the mat, resembling a plank variation. Beside them, a second person in a gray sleeveless top and black leggings kneels, offering guidance and support with one hand placed gently on the participant’s back and the other on the floor. The room is well-lit with natural light from large windows, featuring wooden flooring, potted plants, and home-style furnishings in the background. The scene emphasizes attentive instruction, body alignment, and supportive movement practice.

The fitness industry measures everything—from average rep speed to protein shake sales. Yet most clubs fail to track their most revealing metric: the invisible exodus of members who leave not because of price or programming, but because basic design makes their workouts harder than they need to be. Consider this: · 22% of UK adults […]

Inclusion in Sport and Stadium Management – Accessible Formats

A narrow focus wide shot of a football sat stationery on a stadium football pitch. In the background the stalls of the surrounding stadium and a goal.

In the realm of stadium facilities management, accessibility for spectators, staff, and players is an area of increasing focus that aims to ensure equitable access for all. While modern stadiums are designed to facilitate physical access, disability is diverse, encompassing a range of needs. Direct Access has demonstrated a range of access tools this March at […]

Historic England Access to Heritage Project – Disability Research

The front cover of Direct Access and Historic England's Disability Access to Heritage report showing a panoramic view of a gothic church on an overcast day. Text written on the cover in Direct Access' signature colours of green, white, and dark blue reads "Historic England. Disability Access to Research. What are the experiences of disabled people in the heritage sector in 2025?"

Direct Access has worked with Historic England to publish a report detailing the various ways it will work to enhance access and inclusion at various heritage sites throughout the UK. Historic England’s ‘Disability Access to Heritage Project’ is the first to take a sector-wide approach to identifying and addressing the barriers and issues facing disabled […]

Hilton Hotels & Resorts – Design Consultancy

A modern, high‑level lounge with floor‑to‑ceiling windows offering a wide panoramic view of a sprawling cityscape. The room is furnished with circular tables and plush, curved chairs in warm tones of red and orange. Soft lighting, reflective tabletops, and a decorative column with vertical gold accents add to the upscale, relaxed atmosphere.

Direct Access collaborated closely with Hilton to develop a comprehensive accessibility strategy for their new flagship property, Hilton Woking, ensuring full compliance with both local and international accessibility standards. Early design decisions determine whether accessibility issues become operational problems later. We identified where layouts and room configurations would create barriers in real use, allowing issues […]