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Accessibility

Guidance

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accessibility guidance

Why Braille Still Matters and Why You Can’t Afford to Ignore It

The Misunderstanding of Braille’s Value When we talk to organisations about accessibility, one thing comes up again and again: braille and other accessible formats are often overlooked. We have even heard people say that braille is outdated, niche, or no longer needed because of screen readers. This is not only

A train approaching the Railway Station at Bromsgrove, Worcestershire, England, UK.
accessibility guidance

Bridging the Gap for Deaf Passengers and BSL users on Railways

The Current Experience of Disabled People Much can and has been said about the flaws with British railways. As a team of accessibility consultants, Direct Access has tried our hardest to facilitate accessibility improvements with the many companies that have partnered with us, including Transport for Wales, Avanti West Coast,

Caucasian woman teaching sign language to man and woman
accessibility guidance

The Role of Communication Support for Disabled Customers in Digital Spaces

With the widespread closure of the high street and the migration of businesses, shops, and retailers more broadly to online spaces, the consequential effects of society’s ever-expanding pivot to digital commerce and the reduction of traditionally physical spaces for business have been discussed at great length on our blog, particularly

Latino disabled male playing video game at home.
accessibility guidance

Still Not Playing Fair: Accessibility Gaps in Gaming and Digital Entertainment

It is now 2026, and given our world’s reliance on digital platforms for everything from banking to shopping, digital entertainment is often marketed as more inclusive than ever. Watch any advertisement for a major company such as Microsoft, Google, or Apple, and you will notice a clean, inoffensive, and inclusive

A Direct Access tactile map board at the entrance of the Cardiff Bus Interchange.
accessibility guidance

Reach More Audiences, Build More Trust: The Power of Accessible Media

As societies become increasingly digital and interconnected, the presentation and delivery of media plays an ever more crucial role in shaping public understanding of accessibility; because how disability is catered for and portrayed through media directly influences public attitudes, policy debates, and societal norms. For the 1.3 billion people with disabilities

A man in a motorized wheelchair interacts with a large white dog on a waterfront at sunset. The dog stands on its hind legs with its front paws resting gently on the person's lap. The person is seated and facing the dog, creating a moment of connection and affection. Behind them, a calm body of water reflects the warm hues of the setting sun, casting a golden glow across the sky and rippling surface. The scene evokes tranquility, companionship, and inclusive outdoor enjoyment.
accessibility guidance

Terrain Tourism: Why Accessible Wheelchairs should be available on beaches as standard

Everyone should have the opportunity to experience the outdoors. Feeling the warmth of the sun, listening to the crash of ocean waves, or walking beneath a sea of trees are some of life’s simplest and most meaningful pleasures. For millions of people who live with mobility challenges, however, these experiences

A wide shot photograph of an older white and male wheelchair user with grey hair in an airport foyer. He is sat next to a baggage conveyor belt and has his right arm stretched out, gripping his luggage.
accessibility guidance

Airports for All: How Accessibility Drives Revenue Growth

 Air travel is more than a way to get from point A to point B—it’s a gateway to opportunity, freedom, and connection. For millions of travelers with disabilities, however, airports and airlines can still pose significant barriers. From inaccessible boarding processes to limited facilities, the experience often falls short of

Side view portrait of young African-American woman using wheelchair while working from home on a laptop in a minimal grey living room interior.
accessibility guidance

Return-to-Office Mandates Are an Inclusion Crisis in Disguise

(Or How Forced RTO Policies Are Rolling Back Disability Rights—And What Companies Must Do Instead) The Broken Promise of Workplace Inclusion Remote work wasn’t a gift of the pandemic—it was a long-overdue breakthrough for inclusion. For millions of disabled, neurodivergent, and caregiving employees, it wasn’t about comfort. It was about

Two individuals are engaged in a physical therapy or fitness training session indoors. One person, wearing a blue shirt and black pants, is positioned on a blue exercise mat in a modified quadruped stance—hands and knees on the mat, resembling a plank variation. Beside them, a second person in a gray sleeveless top and black leggings kneels, offering guidance and support with one hand placed gently on the participant’s back and the other on the floor. The room is well-lit with natural light from large windows, featuring wooden flooring, potted plants, and home-style furnishings in the background. The scene emphasizes attentive instruction, body alignment, and supportive movement practice.
accessibility guidance

How Accessibility Unlocks Better Workouts And Better Business

The fitness industry measures everything—from average rep speed to protein shake sales. Yet most clubs fail to track their most revealing metric: the invisible exodus of members who leave not because of price or programming, but because basic design makes their workouts harder than they need to be. Consider this:

A photo of a train arriving at an underground station. The photo is shot with a low shutter speed giving it a blurred effect.
accessibility guidance

The Financial and Social Case for Accessible & Inclusive Rail Networks

As the UK rail industry charts a course toward modernisation, one critical factor remains insufficiently addressed: true accessibility and inclusion for disabled passengers. For Direct Access, we believe this is not only a question of compliance or public image— but a strategic opportunity to lead the way in delivering a

A narrow focus wide shot of a football sat stationery on a stadium football pitch. In the background the stalls of the surrounding stadium and a goal.
accessibility guidance

Inclusion in Sport and Stadium Management – Accessible Formats

In the realm of stadium facilities management, accessibility for spectators, staff, and players is an area of increasing focus that aims to ensure equitable access for all. While modern stadiums are designed to facilitate physical access, disability is diverse, encompassing a range of needs. Direct Access has demonstrated a range of

A photo of a Direct Access Evacuation Chair hung up on a wall next to a wheelchair lift.
accessibility guidance

How Access Audits inform effective Evacuation Plans for Care Homes

Throughout history, buildings have generally been constructed to accommodate the needs of people without disabilities while ignoring those who do have them. As low as building standards can and have often been, however, the idea that care homes might not be truly accessible to residents is a worrying one for

A pretty young woman wearing dark glasses and headphones in a sensory room, which is lit up purple.
accessibility guidance

The Crucial Role of Sensory Accessibility in Environmental Design

Sensory accessibility is a crucial facet which we advocate to be embedded into every element of our built environment. It ensures that all individuals, regardless of their condition, can fully participate in their environment, whether that’s at school, college, the workplace, or in leisure settings. Yet within our particular line of

A young Caucasian man in a wheelchair takes cutlery items out of a split-height counter dishwasher in his home kitchen.
accessibility guidance

Building a Better Future: The Importance of Accessible Housing for All

Ever since the pandemic occurred half a decade ago, the way we use our homes has shifted significantly. That is to say, in addition to being our nest, the global shift in attitude towards working from home has transformed our personal sanctuaries into workplaces. For disabled people across the country, this

An office desk has two cardboard cubes (the top is red, the bottom is green) stacked on top of each other. These are to represent the question of what makes something accessible. The red one has an image of a question mark on it, while the green one features the international symbol of access.
accessibility guidance

Unlocking Inclusive Design: Mastering the Key Principles of Accessibility

Offering accessibility as a service has been a cornerstone of our work for nearly two decades. Our philosophy is straightforward: we help organisations—whether public or private—move away from exclusive design practices and become more inclusive for people with disabilities. But the real challenge lies in recognising that accessibility is not

An unhappy young Black Woman in a wheelchair looking fed up in front of a staircase with no ramp access. She is holding her head in her hand.
accessibility guidance

Why the inevitability of disability means we should demand more from built environments

As a team of disabled people, Direct Access is of the view that urban infrastructure throughout history has favored the convenience of a wholly inaccurate and idealistic idea of what a society “should be”. Put simply, most human settlements are largely discriminatory toward people with disabilities, favoring the needs of

An elderly Caucasian woman in a stroller holding flowers is being pushed by a younger man, presumably a son or grandson. They are walking along the canal side in Amsterdam.
accessibility guidance

How accessible tourism invigorates community engagement and boosts business

Irrespective of the financial and social benefits the travel and tourism industry can provide to businesses who facilitate these experiences, the ability to travel and enjoy products, services, and environments is a fundamental right for every disabled person. As such, it is the responsibility of these same businesses and attraction

A black electric vehicle as seen from behind with its fuel cap open. The vehicle is plugged into an Electric Vehicle charging point in a parking lot. Behind the car are palm trees.
accessibility guidance

How to facilitate inclusive Electric Vehicle Charging Points

With the end of new petrol, diesel, and hybrid vehicle sales set for 2035, the importance of accessibility in the transition to electric vehicles cannot be overstated. The forecast of 2.7 million disabled drivers and passengers in the UK highlights the need for inclusive solutions in our transportation systems. Electric

A photograph of a luxury apartment poolside area in a city featuring outdoor deck chair seating.
accessibility guidance

The Accidental Accessibility of Luxury Residential Developments

In the luxury residential sector, developers often focus on creating spaces that exude elegance and exclusivity. However, many of the high-end features marketed to appeal to the desire for convenience—such as seamless flooring transitions, wide corridors, and automated systems—are, in fact, cornerstones of accessible design. While accessibility isn’t always the

A photo of a young smiling woman in a wheelchair being passed bags of clothing purchases from a shopkeeper in a retail store.
accessibility guidance

Why Accessibility Needs to Be Part of Your Branding Strategy

Let’s talk about something that often gets overlooked when it comes to branding: accessibility. Sure, we all know it’s important to have an inclusive brand, but how many of us really think about making sure our brand names, product categories, and even the way we organise our stores are accessible

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