Counter

Induction Loop

Products > Counter Induction Loop

Crafted to fit all reception and service desks, the Direct Access Counter Loop has been specifically designed to reduce background noise making it easier for people with hearing aids to partake in conversation.

In the UK, induction loops are a requirement in public-facing environments under the Equality Act 2010. Under other legislation, the requirement also extends to the majority of European countries. By providing compliant hearing loops, organisations are able to generate inclusion for deaf staff and customers while reducing the risk of legal complaints or issues.

Statistics have demonstrated that disabled consumers are much more likely to trust and respect brands and businesses that recognise, accept, and provide for their differences.

How does the Counter Loop work?

The Direct Access Counter Loop facilitates equal access in built environments, enabling users to hear sounds with greatly reduced or eliminated background noise.

Using the T switch on a hearing aid, it replaces the actual aid microphone with a more sophisticated one in front of a speaker.

With clearer audio, customers are less likely to mishear important details, which leads to smoother transactions, fewer errors, and improved customer satisfaction.

Because hearing loops reduce the need for someone to speak loudly or repeat sensitive information, they allow for more discreet and private conversations.

People with hearing loss often avoid noisy places or struggle during interactions. Counter loops empower them to engage more confidently without needing to ask for special accommodations.

For staff, it empowers them with the ability to assist all customers effectively—including those with hearing loss and improving service quality.

Features

Designed by the Deaf team at Direct Access in conjunction with industry pioneers Ampetronic.
Convenience Assured – All cable connections made on a single face of the unit, adding flexibility and simple installation.
A wide variety of applications including – Ticket and service stations, Retail counters, Information kiosks, Reception desks, Interview rooms, Small meeting rooms, Taxis and other Private hire vehicles.
High standards of design and audio quality ensured with Metal Loss Correction (MLC).
Microphone.
Multi-turn preformed loop.
Power supply.

Watch our video to learn how our induction loop systems work and how they support hearing-impaired communities.

Unsure how many counter loops your site requires to be legally compliant? Get in touch with our accessibility consultants today for assistance – or enquire for a personalised quotation today!

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Installation

Effective installation depends on factors such as counter dimension, material, and construction. Our team of Deaf Service Engineers can install and commission your new system quickly and effectively. Once complete full onsite training is provided on your new system.

Download our fact / data sheet for more technical information on the capabilities and applicability of our counter loop systems.

Download the Hearing Loop Fact Sheet

Download the Hearing Loop Data Sheet