Aside from the design of the building itself, the checking-in process and digital booking experience should be straightforward, without compromising any more time than the process should reasonably take.

Hotels can often be sprawling labyrinths, particularly for larger chain hotels – so signage should be implemented throughout to combat disorientation. As a best practice measure, installing signs embedded with braille will assist visually impaired guests to navigate the location.

However, it is not just about meeting accessibility standards, a big part of inclusion is ensuring an enjoyable experience. Hotels are expensive, and providing convenience should naturally be the top priority of facility owners rather than just meeting legal obligations.

In light of this approach, make sure there are disabled-friendly rooms somewhere in the hotel, but preferably on the first floor. These rooms should be designed to provide a safe and comfortable experience for guests with visual or hearing impairments, neurodiverse conditions, or restricted mobility.

Hotel managers should also consider features such as sensory lighting, soundproof walls, accessible maps, and designated quiet spaces.