info@directaccess.group

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UK: +44 1270 626222

Ireland: +353 (0)15079081

Mystery

Shopping

Mystery shopping

Experience Your Spaces as Your Customers Do

A member of our team visits your site as a typical visitor and evaluates its usability and accessibility, covering everything from parking and toilet facilities to layout and staff interaction. The insights gathered highlight opportunities for improvement and practical enhancements.

All our Consultants are registered with the National Register of Access Consultants or the International Association of Access Professionals, ensuring expert, professional evaluation.

We have conducted mystery shopping exercises across multiple sectors—including rail, tourism, and attractions—in the UK, Europe, North America, and the Middle East.

All reports are completely confidential and provide actionable guidance to help organisations optimise accessibility for all users.

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A black man wearing a pink polo shirt, grey trousers, and a black cardigan poses in front of a Direct Access exhibition banner which has a grayscale image of a young man in a wheelchair on a cliffside holding his arms in the air.

Access

Consultancy

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A smiling man, Steve Dering, holding an iPad is stood in front of various old trains at the Science and Industry Museum.

Accessibility

Audits

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A mixed team of workers in a meeting in a conference room with a television in the background. One of the team is a man in a wheelchair.

Disability Workplace

Assessments

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A panoramic view of Expo 2020 Dubai at night time.

Event

Planning

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Training-2

Inclusion and

Awareness Training

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Mystery Shopper

Mystery

Shopping

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A selfie photograph of Steven Mifsud (Direct Access CEO) and Jamie Watson (Access Consultant) smiling with a lake and pier in the background on a cloudy day.

Walk and Talk

Accessibility Audits

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A diverse group of disabled people at a consultation event at the Science Museum in London pose for a selfie together

Consultation

Events

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Altrincham town centre during the day. Several benches and cafes with seating outside. Shops include MAX Photo Experts and Marks and Spencers.

Retail and Town Centre

Consultancy

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Direct Access
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