The Science Museum Group has adopted a very progressive approach that will focus not only on the accessibility of the exhibits themselves but also on the content to improve disability representation. Key to this aim will be empowering disabled people to become involved in remunerated independent accessibility assessment that Direct Access will help to facilitate.

Museum visitor views in a 1980’s operating table set up at an exhibition in the Medicine Gallery

Direct Access are known for our involvement and engagement with disabled people both as an employer and in the services, we provide for our clients.  We see this project as an opportunity to provide a fresh perspective on accessibility for the Science Museum Group and we are very much looking forward to getting started.

Our past work for the Science Museum Group involved the accessibility team mapping out the customer journey to identify all the touchpoints including pre- and post-visit. The goal of this was increase not only physical accessibility on site, but to ensure that neurodiverse visitors such as autistic, blind, deaf, or partially sighted know what to expect upon their visit to any.