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Direct Access

Case Studies

Case Studies

Kitsap Transit – Connecting Communities

Direct Access has collaborated with Kitsap Transit, based in Bremerton and Seattle, Washington, to implement their disability ADA Transition Plan. Our dedicated network of access consultants delivered team member surveys and audited bus terminals, park-and-ride facilities, and ferry terminals across the whole agency, respectively.  As part of the Seattle metropolitan area in

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Apartment buildings in South Downtown Philadelphia Pennsylvania near Rittenhouse.
Case Studies

City of Philadelphia

Enhancing Emergency Shelter Accessibility in Philadelphia In the City of Philadelphia, Pennsylvania, Direct Access is working alongside the Managing Director’s Office (MDO), the Office of Homeless Services (OHS), the Mayor’s Office for People with Disabilities, and local nonprofits. These vital organizations offer a range of services to prevent homelessness, provide emergency shelter for those

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A landscape photograph of Tacoma Washington across a river with Mt. Rainier in the distance during the afternoon.
Case Studies

Tacoma Housing Authority, WA

Tacoma Housing Authority, WA Direct Access are access consultants for the Tacoma Housing Authority, a housing authority providing sustainable, high-quality, stable housing and supportive services to people in need since 1940. The authority specializes in providing multifamily and single family homes with a wide variety of designs. In partnership with

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A young Caucasian woman in a height-adjustable wheelchair within a warmly lit coffee shop (the new Starbucks store in Washington). She gazes at something outside the photo. Her hair is tied back and she is wearing glasses, black trousers, and trainers. In her hand is a Starbucks cup.
Case Studies

Starbucks Corporation

Starbucks Corporation Starbucks, the world largest coffeehouse chain is innovating in the retail sector. Direct Access were part of a consortium that included Starbucks’ internal team, retail partners, individuals with disabilities, and other external design experts, contributing to the development of Starbucks’ Inclusive Design Framework, reflecting the coffee chain’s commitment

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A general view of a street in the Town of Stow, Massachusetts on a cloudy afternoon. An empty street road can be seen in the foreground, and in the background, a Town of Stow street sign advertising a local election and a large public community building.
Case Studies

Town of Stow, Massachusetts

Town of Stow, Massachusetts Direct Access was awarded a contract with the Town of Stow, MA to evaluate municipal programs and policies as part of creating the ADA transition plan for the town. The facility assessments include: Town Building 375 Great Road (Historic Town Building) Police Department Pompositticut Community Center

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A common with cut green grass and a pavilion surrounded by flowers in the centre. In the forefront is a small garden with a sign which reads "Welcome to North Reading". In the background, a white church and detached house can be seen either side of the horizon.
Case Studies

Town of North Reading, MA

North Reading, a town in Middlesex County and a northern outlying suburb of Boston, Massachusetts commissioned Direct Access to undertake the ADA Transition Plan for the town. The ADA Transition Plan program includes the evaluation of all municipal programs and policies in addition to town communications (website to WCAG standards,

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Case Studies

City of Fayetteville, Arkansas

The City of Fayetteville, the second largest in the state, commissioned Direct Access to undertake facility audits of key buildings to support Fayetteville with its ADA Self-Evaluation and Transition Plan.  Some of the notable sites our team audited included Fayetteville City Hall, Television Centre, Facilities Maintenance, Development Services, and the Senior Centre. The

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A photo of a smooth stone pathway in a McKinney Texas park surrounded by trees during a sunny day. A large pond is in the background.
Case Studies

City of McKinney, Texas

Direct Access has partnered with the City of McKinney, Texas to complete the self-evaluation and ADA transition plan for the city’s parks. Our consultants have conducted ADA field surveys of several of the City’s facilities and parks to make them more accessible to disabled people. The spaces include: Recreation and

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Direct Access founder Steven Mifsud MBE measuring the level of a concrete pathway with a baseball field in the background.
Case Studies

City of Allen, Texas

Direct Access has partnered with the City of Allen, Texas to complete the self-evaluation and ADA transition plan for the city’s parks. Working with the City of Allen’s Parks and Recreation Department (PARD) Direct Access conducted ADA field surveys of all the department’s facilities and parks. Direct Access also facilitated

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A small porch of a house in Bethel, Vermont with a small flight of stairs leading up to the door.
Case Studies

State of Vermont Housing Program – (DAIL)

Direct Access worked with the State of Vermont’s Department of Disabilities, Aging, and Independent Living (DAIL) on an innovative pilot program with care providers to audit homes of Vermonters with disabilities for accessibility. Eligible individuals are receiving Developmental Disabilities Home and Community Based Services (DS HCBS), Brain Injury Program services

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A panoramic aerial view of of Mamaroneck, New Rochelle, and Larchmont during the day.
Case Studies

New Rochelle Municipal Housing Authority, NY

Direct Access advised and consulted with the New Rochelle Municipal Housing Authority on all planning involving renovation, administration, training, and redevelopment of affordable housing units to improve and expand the availability of Mobility and Sensory Units. The Section 504 Transition Plan developed covered all housing developments, program offices, leasing offices,

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A photograph of the town of Marblehead Massachusetts.
Case Studies

Massachusetts State-wide Contractor

Direct Access Consultancy LLC is a Massachusetts Statewide Contractor under the PRF76 Category 6 for Planning, Zoning, and Development Consultancy services contract. The five-year program enables the Commonwealth of Massachusetts and other entities to draw on as required, technical assistance services in economic development, land use, and planning. Direct Access

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Bethel Vermont Town Hall exterior on a cloudy day
Case Studies

Town of Bethel, VT Accessibility Plan

Direct Access partnered with DuBois & King, a Vermont based engineering firm to develop the Stormwater and Accessibility plan for Bethel in Windsor County, Vermont. This will be the state’s first-ever village accessibility plan. It will become a model for other towns and villages. Since September 2021 we have worked

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White River Valley School Wildcats
Case Studies

White River Valley Schools

Direct Access has worked with White River Valley Middle School, home to the Wildcats, undertaking facilities audits of teaching facilities. This covered both indoor academic spaces such as classrooms and internal and external athletics programs.  Other school facilities that Direct Access audited include all the school’s restrooms, the hallways, and

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