Two men, one in a wheelchair, talking around a table

About Us

Direct Access is a Disability Owned and Operated accessibility consulting firm based in Boston, Massachusetts with clients across the United States.

We deliver accessibility consultancy worldwide using our geographic reach to serve the needs of our local, national and multinational clients. Our teams are integral parts of local communities combining local knowledge of accessibility with emerging international best practices. With offices in Clearwater, Fl and Seattle, WA we have completed projects across the United States and worldwide. Our team, 86% who are people with disabilities provide real lived experiences of disability.

Steven Mifsud established Direct Access as a disability accessibility consultancy in 2004. Profoundly deaf since birth and a Cochlear Implantee, he initially graduated university with a degree in Architecture. Setting up Direct Access felt like the logical step for Steven, who initially worked within the heritage, retail and education sectors. 

As a result of the setup Direct Access has gone on to work on UNESCO World Heritage Sites, provided infrastructure improvements for Olympic and Paralympic host cities – and has provided accessibility for state Governments everywhere from Texas to Vermont. 

Steven has also delivered accessibility projects for Native American communities in Montana and audits of rural main streets in Vermont

He is often sought as a public speaker on accessibility – for New England Museums Association Steven delivered a presentation on ‘Accessibility in a post COVID world?’. In 2021, Steven was awarded an MBE by Her Majesty, Queen Elizabeth II of the UK for services to international trade – sharing expertise on creating accessible environments.

Director and Founder

Steven Mifsud in US



We believe that our organization’s strength lies in our diverse team’s combined talents and skills. Here, you’ll find the brilliant minds, creative spirits, and passionate hearts that drive Direct Access’ vision forward. Each member is unique, possessing a wealth of experience, knowledge, and inspiration. Together, we collaborate, innovate, and constantly strive to deliver excellence in all we do.

To delve into the professional profiles of our team members, simply click on the LinkedIn icon. This will take you directly to their LinkedIn pages, showcasing their accomplishments and experiences. Alternatively, if you want a more in-depth understanding of their roles, their career trajectories, and the distinctive expertise they contribute to our team, select the link icon.

Steven Mifsud holding his MBE on the grounds of Windsor Castle while smiling for a photo.

Steven Mifsud MBE

Director and Founder

A portrait photo of Jude Mifsud, co-director of Direct Access.

Jude Mifsud


Operations Director Steve Dering poses for a photo, smiling, arms folded.

Steve Dering

Director of Strategic Partnerships

A close-up photograph of Direct Access Consultant Tom Morgan smiling.

Tom Morgan

Senior Access Consultant

A photograph of Education Access Consultant Sophie Malton posing for a selfie outside a school. A sign which reads "Park smart. Park safe" is on the wall behind her.

Sophie Malton

Accessibility Project Manager

A portrait photograph of Direct Access employee, Keir Welch.

Keir Welch

Business Operations Manager

A selfie photo of Direct Access' marketing executive Michael Miller.

Michael Miller

Marketing Executive

A portrait photograph of Ailsa Flett, accessibility consultation manager at Direct Access.

Ailsa Flett

Consultation Manager

A photograph of Field Service Engineer Andy Lomas wearing a green Direct Access polo and cap in front of the Direct Access Calm Corner marquee. Sunflower lanyard can be seen hanging from the entrance of the tent.

Andy Lomas

Field Service Engineer

A photograph of Access Consultant Jamie Rhys-Martin holding an electric lantern in a field during the Green Space, Dark Skies event.

Jamie Rhys-Martin

Access Consultant

A selfie photograph of Access Consultant, Courtney Hansen smiling.

Courtney Hansen

Access Consultant

A photograph of Raymond Okon, Direct Access' web specialist.

Raymond Okon

Graphics and Website Lead

Nantwich Town Wolves VIFC captain Craig Acton holding a football with both hands against a green backdrop. his kit features the Direct Access logo.

Craig Acton

Accessible Media Consultant

A photo of Direct Access' Administrative Assistant, Karen Lomas.

Karen Lomas

Administrative Assistant

Watch Our Video

Watch our short video to learn more about where Direct Access began, what we do, and how we can help businesses to create a more accessible environment.

A google street view of Direct Access' office in Chinatown, Boston.

Universal Design

We have a strong, established presence in the United States with our Head Office based in Clearwater, Florida, and a second office on the edge of Chinatown in Boston, Massachusetts. 

Delivering services from coast to coast, we are often invited to present at conferences on Universal Design and the Americans with Disabilities Act (ADA)

In addition to the United States, we have an office in the United Kingdom.

Direct Access transparent logo.

68 Harrison Avenue,
6th Floor,
MA 02111.


4600 140th Avenue North,
Suite 180,
FL 33762.


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