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Author: Michael Miller

How cafés, pubs and restaurants can better serve disabled patrons

A young Caucasian man who is a wheelchair user eats on the terrace of a restaurant with a Caucasian male friend. The friend assists by cutting his food up with a knife and fork.

How can make coffee shops inclusive and accessible? One of our team’s favorite subjects for blogs, (like this one), is using our combined knowledge of accessibility to make recommendations to business owners about how they can become more inclusive to current and (potentially future) customers with disabilities.  Whether that’s by speaking about issues we regularly […]

Direct Access’ Nathan Leese interviewed on International Wheelchair Day

A photograph of two young male and caucasian teenage wheelchair users in dark blue and white sportswear sit on the corner of an indoor basketball court. A bench with a team captain/coach, a middle aged woman, is sat at a table behind them observing the match.

Direct Access’ Nathan Leese interviewed on International Wheelchair Day International Wheelchair Day, observed annually on March 1st, is a global celebration of the profound impact wheelchairs have on the lives of millions around the world. To celebrate the occasion, we sat down to interview wheelchair team member Nathan Leese at Direct Access about the positive impact […]

Why the parking lot is the first indicator of your site’s accessibility

An accessible parking bay with the international symbol of access (person in a wheelchair) painted on the tarmac in yellow.

Why the parking lot is the first indicator of your site’s accessibility As the point of entry for the majority of public facilities, the accessibility of a site’s parking lot has the capacity to shape the perception of an entire facility in the eyes of disabled visitors. In this blog, we will explain some of […]

The benefit to providing accessibility and sensory guides for site visitors

A photograph of the front cover of the Access Guide which Direct Access produced for Cannock Chase. The cover has a dark green colour scheme with a mixture of yellow and white text. It reads "Cannock Chase access guide. Welcome to the Access Guide for Cannock Chase". Underneath this text is the Cannock Chase logo. A photograph on the cover shows a young white woman with downs syndrome riding a bike with stabilisers joyfully. Next to her getting in close for a photo is a white male companion who is off his bike and holding it with one hand. He is also smiling happily. Behind them is a bike trail through some woods.

The benefit to providing accessibility and sensory guides for your site Whether you are a site owner providing an attraction to the public or are the custodian of a heritage site/museum, Accessibility and Sensory Guides are fast-becoming a standard of the overall visitor experience in public recreation, entertainment, and educational settings. Working very much in […]

Starbucks Corporation

A young Caucasian woman in a height-adjustable wheelchair within a warmly lit coffee shop (the new Starbucks store in Washington). She gazes at something outside the photo. Her hair is tied back and she is wearing glasses, black trousers, and trainers. In her hand is a Starbucks cup.

Starbucks Corporation Starbucks, the world largest coffeehouse chain is innovating in the retail sector. Direct Access were part of a consortium that included Starbucks’ internal team, retail partners, individuals with disabilities, and other external design experts, contributing to the development of Starbucks’ Inclusive Design Framework, reflecting the coffee chain’s commitment to providing accessibility and inclusion. […]

Town of Stow, Massachusetts

A general view of a street in the Town of Stow, Massachusetts on a cloudy afternoon. An empty street road can be seen in the foreground, and in the background, a Town of Stow street sign advertising a local election and a large public community building.

Town of Stow, Massachusetts Direct Access was awarded a contract with the Town of Stow, MA to evaluate municipal programs and policies as part of creating the ADA transition plan for the town. The facility assessments include: Town Building 375 Great Road (Historic Town Building) Police Department Pompositticut Community Center Fire Department Highway Department Pine […]