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Mystery Shopping

While most Mystery Shopping service providers review products and service for quality, Direct Access’ Mystery Shopping team focuses specifically on a site aspect or product’s perceivability and operability to a Person of Determination.

When hiring Direct Access Mystery Shopping, our team will approach your site as a member of the public and reports back on the usability, highlighting the potential barriers to access. From parking procedures, to toilet facilities, to the site layout or approach/etiquette of staff members, the results helps you to identify areas for improvement.

All of our Mystery Shopping Consultants are registered with the International Association of Access Professionals (IAAP). We have carried out mystery shopping exercises across a range of sectors, including rail and tourist attractions in the UAE, UK, France, Ireland, and the United States.

All reports are fully confidential and delivered in a timely manner, highlighting suggestions for improvement as well as identifying core issues which may affect the experience of People of Determination at your site.

A young woman in a wheelchair navigates the second floor of a shopping mall.
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Universal Design


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Inclusion and Awareness


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Unit 3706,
Platinum Tower JLT-PH1-12,
Jumeirah Lakes Towers,

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