# Direct Access USA

> International award-winning disability and accessibility organisation led by disabled people.


## Posts

- [US Arm of Direct Access acquired by Matrix Design Group, Expanding Accessibility and Inclusivity Expertise](https://directaccessgp.com/us/news/us-arm-of-direct-access-acquired-by-matrix-design-group-expanding-accessibility-and-inclusivity-expertise/): Steven and Judith Mifsud, founders and owners of Direct Access Group—the leading global accessibility consulting firm based in Nantwich, UK, have sold Direct Access Consultancy, LLC (U.S), to Matrix Design Group (Matrix), a U.S.-based, award-winning, nationally recognised, employee-owned interdisciplinary engineering, design, and consultancy firm. This acquisition will strengthen Direct Access’s vision and commitment to creating environments that work for all. Direct Access will continue to be led by Steven Mifsud MBE, who will now serve as Matrix’s Director of Accessibility, while continuing to oversee U.S. and international projects, excluding the UK/Europe, under the Matrix umbrella. Having collaborated successfully on numerous […]
- [An Autistic Person's Response to Anthony Hopkins' Autism and ADHD Remarks](https://directaccessgp.com/us/news/an-autistic-persons-response-to-anthony-hopkins-autism-and-adhd-remarks/): “A Critique of Anthony Hopkins’ Remarks on Autism and ADHD” by Michael Miller. In a recent interview with The Sunday Times, one of my favorite actors; Anthony Hopkins (The Silence of the Lambs, The Wolfman) made some strange, if well intentioned comments on the rise in visibility of neurodiverse diagnosis.  Coming after his wife’s suggestion that he himself might have traits of autism, or ADHD, Hopkins publicly stated: “Well, I guess I’m cynical because it’s all nonsense, it’s all rubbish — ADHD, OCD, Asperger’s, blah, blah, blah. Oh God, it’s called living, it’s just being a human being, full of tangled webs […]
- [Terrain Tourism: Why Accessible Wheelchairs should be available on beaches as standard](https://directaccessgp.com/us/news/terrain-tourism-why-accessible-wheelchairs-should-be-available-on-beaches-as-standard/): Everyone should have the opportunity to experience the outdoors. Feeling the warmth of the sun, listening to the crash of ocean waves, or walking beneath a sea of trees are some of life’s simplest and most meaningful pleasures. For millions of people who live with mobility challenges, however, these experiences can feel impossible. A walk on the beach or a trip along a hiking trail often comes with barriers that many people never have to think about. Uneven ground, deep sand, gravel paths, or steep hills can turn what should be a moment of freedom into a physical and emotional […]
- [AI Automation and the Phasing out of Artists, Creatives, and Disabled People](https://directaccessgp.com/us/news/a-i-automation-and-the-phasing-out-of-artists-creatives-and-disabled-people/): By definition, artists are creative people. Whether the trade is graphic design, filmmaking, or architecture, the role of the artist throughout history has been to find ways to innovate, reinvent, and inspire as a result of their unique passions, talent and ingenuity.  Often, the most impactful art comes from a unique blend of an artist’s specific taste, their personal background, and their strongest influences. But what happens when you strip artistic creation of these fundamentally human elements? How exactly do we define art or indeed, perceive the role of the artist within society, if a hit film script, popular song, […]
- [Airports for All: How Accessibility Drives Revenue Growth](https://directaccessgp.com/us/news/airports-for-all-how-accessibility-drives-revenue-growth/): Air travel is more than a way to get from point A to point B—it’s a gateway to opportunity, freedom, and connection. For millions of travelers with disabilities, however, airports and airlines can still pose significant barriers. From inaccessible boarding processes to limited facilities, the experience often falls short of being truly inclusive. But here’s the surprising truth: accessibility isn’t just a moral or legal obligation—it’s a business opportunity. When airports and airlines invest in inclusive design, they not only open the skies to more passengers, but they also unlock substantial economic benefits. According to the World Health Organization, over […]
- [University of Brighton Honours Steven Mifsud MBE for Transformative Work in Accessibility](https://directaccessgp.com/us/news/university-of-brighton-honours-steven-mifsud-mbe-for-transformative-work-in-accessibility-2/): The University of Brighton has awarded an Honorary Doctor of Arts to Steven Mifsud MBE in recognition of his exceptional contributions to accessibility and inclusive design through his leadership of Direct Access, the award-winning consultancy he founded in 2004. He was formerly a student at the University thirty prior, where he studied Architecture. Direct Access was established with a mission to ensure inclusion is integral to the built environment, not an afterthought. Under Mifsud’s leadership, the firm has expanded from its UK base to deliver transformative projects across the United States, Europe, and the Middle East, reshaping how accessibility is […]
- [How Accessibility Unlocks Better Workouts—And Better Business](https://directaccessgp.com/us/news/how-accessibility-unlocks-better-workouts-and-better-business/): The fitness industry measures everything—from average rep speed to protein shake sales. Yet most clubs fail to track their most revealing metric: the invisible exodus of members who leave not because of price or programming, but because basic design makes their workouts harder than they need to be Consider this: · More than 1 in 4 adults (28.7 percent) in the United States have some type of disability. · 83% of disabilities are acquired during working life (RSA) · 1 in 3 people will experience limited mobility at some point These aren’t niche demographics—they’re your existing members aging, clients recovering […]
- [The Financial and Social Case for Accessible & Inclusive Rail Networks](https://directaccessgp.com/us/news/the-financial-and-social-case-for-accessible-inclusive-rail-networks/): As the U.S. rail industry charts a course toward modernization, one critical factor remains insufficiently addressed: true accessibility and inclusion for disabled passengers. For Direct Access, we believe this is not only a question of compliance or public image— but a strategic opportunity to lead the way in delivering a modern, future-ready service that meets the needs of all customers. With 42.5 million disabled people (that we know of) in the U.S.— which equates to approximately one in four of the population— ensuring your services are accessible is far from a niche concern. It’s central to increasing ridership, fulfilling corporate […]
- [Inclusion in Sport and Stadium Management - Accessible Formats](https://directaccessgp.com/us/news/how-access-audits-inform-effective-evacuation-plans-for-care-homes-2/): In the realm of stadium facilities management, accessibility for spectators, staff, and players is an area of increasing focus that aims to ensure equitable access for all. While modern stadiums are designed to facilitate physical access, disability is diverse, encompassing a range of needs. Direct Access has demonstrated a range of access tools including our range of large print materials, Braille formats, and audio descriptions, ensuring that every fan, regardless of their visual or auditory abilities, can fully engage with matches. While some of these solutions can be expensive in the short term, such as VR headsets – many of the technological […]
- [How Access Audits inform effective Evacuation Plans for Care Homes](https://directaccessgp.com/us/news/how-access-audits-inform-effective-evacuation-plans-for-care-homes/): Throughout history, buildings have generally been constructed to accommodate the needs of people without disabilities while ignoring those who do have them. As low as building standards can and have often been, however, the idea that care homes might not be truly accessible to residents is a worrying one for many  Care home managers. Especially when we consider how the occupiers of care homes are often disabled, usually and inevitably, because of old age and their bodies and minds becoming progressively weaker over time. Given that many people will experience some form of disability at some point in their lives, […]
- [The Crucial Role of Sensory Accessibility in Environmental Design](https://directaccessgp.com/us/news/the-crucial-role-of-sensory-accessibility-in-environmental-design/): Sensory accessibility is a crucial facet which we advocate to be embedded into every element of our built environment. It ensures that all individuals, regardless of their condition, can fully participate in their environment, whether that’s at school, college, the workplace, or in leisure settings. Yet within our particular line of work as Access Consultants (extending to our personal experience as a team comprising largely of disabled people), we find that many building and site owners instinctual conception of accessibility pertains only to wheelchair provision. Millions of people across the world have disabilities, and the reality is that an overwhelming majority […]
- [Direct Access celebrates World Engineering Day 2025](https://directaccessgp.com/us/news/direct-access-celebrates-world-hearing-day-2025/): World Engineering Day 2025 is about celebrating the contributions of engineers in shaping a sustainable future. This year’s theme, “Shaping Our Sustainable Future Through Engineering,” highlights the essential role that engineering plays in achieving the United Nations’ Sustainable Development Goals (SDGs) At Direct Access, our team of dedicated access consultants and engineers work closely with multidisciplinary engineering firms to create accessible environments that promote inclusivity and sustainability. Our projects span various sectors, ensuring that accessibility is integrated into the very fabric of our built environment. From conducting accessibility audits to consulting on new build designs, our engineers work tirelessly to remove […]
- [Building a Better Future: The Importance of Accessible Housing for All](https://directaccessgp.com/us/news/building-a-better-future-the-importance-of-accessible-housing-for-all/): Ever since the pandemic occurred half a decade ago, the way we use our homes has shifted significantly. That is to say, in addition to being our nest, the global shift in attitude towards working from home has transformed our personal sanctuaries into workplaces. For disabled people across the country, this has been a great leveller has opened up access through increased online activity in a way the built environment has not. In 2025, it is no longer necessary to visit banks, supermarkets, or the high street to do everyday tasks such as shopping, financial management, or indeed working within the […]
- [Unlocking Inclusive Design: Mastering the Key Principles of Accessibility](https://directaccessgp.com/us/news/unlocking-inclusive-design-mastering-the-key-principles-of-accessibility/): Offering accessibility as a service has been a cornerstone of our work for nearly two decades. Our philosophy is straightforward: we help organizations—whether public or private—move away from exclusive design practices and become more inclusive for people with disabilities. But the real challenge lies in recognizing that accessibility is not just a set of standards or a finished product; it’s an ongoing commitment to an inclusive mindset, one that evolves alongside society and technology. The service we offer is flexible by design, allowing organizations to adapt and continuously improve their accessibility efforts. This adaptability is necessary because accessibility is not […]
- [Breaking Barriers: How New DOT Guidelines are Paving the Way for Accessible Public Transportation](https://directaccessgp.com/us/news/breaking-barriers-how-new-dot-guidelines-are-paving-the-way-for-accessible-public-transportation/): On December 18th 2024, the Department of Transportation (DOT) issued a final rule adopting the Access Board’s Public Right-of-Way Accessibility Guidelines (PROWAG) as part of its Americans with Disabilities Act (ADA) standards for new construction and alterations of transit stops in the public right-of-way.   Starting January 17, 2025, all new construction and alterations of transit stops will need to comply with these technical accessibility specifications. This includes requirements for:   Boarding and alighting areas Boarding platforms Transit shelters Accessible connections to existing pedestrian paths   These changes are a significant step forward in ensuring that our public transit systems […]
- [Kitsap Transit - Connecting Communities](https://directaccessgp.com/us/case-studies/kitsap-transit-connecting-communities/): Direct Access has collaborated with Kitsap Transit, based in Bremerton and Seattle, Washington, to implement their disability ADA Transition Plan. Our dedicated network of access consultants delivered team member surveys and audited bus terminals, park-and-ride facilities, and ferry terminals across the whole agency, respectively.  As part of the Seattle metropolitan area in Washington, Kitsap Transit provides services including 40 fixed bus routes, a vanpool system, worker-driver services, and paratransit dial-a-ride services. The Kitsap Fast Ferries provides high-speed passenger ferry service from Bremerton, Kingston, and Southworth into downtown Seattle. Local foot ferries form a vital connection between downtown Bremerton and Port Orchard across […]
- [Why the inevitability of disability means we should demand more from built environments](https://directaccessgp.com/us/news/the-inevitability-of-disability-means-we-should-demand-more-from-built-environments/): As a team of disabled people, Direct Access is of the view that urban infrastructure throughout history has favored the convenience of a wholly inaccurate and idealistic idea of what a society “should be”. Put simply, most human settlements are largely discriminatory toward people with disabilities, favoring the needs of the non-disabled individual instead of being inclusive to everyone. Given how most people are likely to be affected by some form of disability in their lifetime, not building our world based on that fact seems at best counterproductive and at worst dangerous. More recently, however, we have noticed that urban […]
- [City of Philadelphia](https://directaccessgp.com/us/case-studies/city-of-philadelphia/): Enhancing Emergency Shelter Accessibility in Philadelphia In the City of Philadelphia, Pennsylvania, Direct Access is working alongside the Managing Director’s Office (MDO), the Office of Homeless Services (OHS), the Mayor’s Office for People with Disabilities, and local nonprofits. These vital organizations offer a range of services to prevent homelessness, provide emergency shelter for those in crisis, and offer medium to long-term housing subsidies paired with essential services. Emergency Shelters: A Lifeline for Immediate Crisis Emergency shelters are a core service designed to save lives and assist those in immediate housing crises. With over 40 shelters run by various organizations, more than 3,000 beds are available. These shelters provide safety, meals, […]
- [How accessible tourism invigorates community engagement and boosts business](https://directaccessgp.com/us/news/how-accessible-tourism-invigorates-community-engagement-and-boosts-business/): Irrespective of the financial and social benefits the travel and tourism industry can provide to businesses who facilitate these experiences, the ability to travel and enjoy products, services, and environments is a fundamental right for every person with a disability. As such, it is the responsibility of these same businesses and attraction providers to ensure that their facilities and environments are as accessible as they possibly can be. But what makes a tourist attraction truly accessible? If you work within the tourism sector, implementing wheelchair ramps is probably what comes to mind first. And yes, physical accessibility is absolutely a […]
- [How to facilitate inclusive Electric Vehicle Charging Points](https://directaccessgp.com/us/news/how-to-facilitate-inclusive-access-to-electric-vehicle-charging-points/): Electric Vehicles (EVs) are considered a sustainable alternative to traditional vehicles. This is due to the lower emissions they produce and the opportunity to reduce society’s dependence on fossil fuels their introduction to our roads presents. However, it is equally important that EVs are accessible and inclusive as their usage becomes more commonplace. As is the case with anyone living in the modern world, people with disabilities often depend on vehicles to travel long-distance, making it imperative that EV charging points are reviewed for accessibility before installation. Elements such as cable weight, height from the ground, and the proportion and […]
- [The Accidental Accessibility of Luxury Residential Developments](https://directaccessgp.com/us/news/the-accidental-accessibility-of-luxury-residential-developments/): In the luxury residential sector, developers often focus on creating spaces that exude elegance and exclusivity. However, many of the high-end features marketed to appeal to the desire for convenience—such as seamless flooring transitions, wide corridors, and automated systems—are, in fact, cornerstones of accessible design. While accessibility isn’t always the focus, luxury developers often demonstrate what truly inclusive spaces could look like, even if unintentionally. Some venues have showcased the seamless flooring transitions by sliding his foot across a threshold, illustrating the smooth, uninterrupted flow between rooms. This feature, marketed as a sign of superlative craftsmanship, is a prime example […]
- [Why Accessibility Needs to Be Part of Your Branding Strategy](https://directaccessgp.com/us/news/why-accessibility-needs-to-be-part-of-your-branding-strategy/): Let’s talk about something that often gets overlooked when it comes to branding: accessibility. Sure, we all know it’s important to have an inclusive brand, but how many of us really think about making sure our brand names, product categories, and even the way we organise our stores are accessible to everyone—including people who are neurodivergent? If this sounds new to you, don’t worry, we’ve got you covered! First off, what do we mean by neurodivergent? We’re talking about people who are dyslexic, dysgraphic, or dyscalculic— people who may navigate the world a little differently than you do. These differences […]
- [Back to school: How to ensure access and inclusion for education environments](https://directaccessgp.com/us/news/back-to-school-how-to-ensure-access-and-inclusion-for-education-environments/): As students return to school across the U.S, it is vital to ensure that our educational settings are accessible and inclusive. By paying attention to this, schools can support quality learning experiences and ensure all aspects of education are equally available to students of all abilities. It is no secret that poor quality learning resources and environments impacts on student skill development, so access is within the best interest of schools to serve their purpose beyond the legal implications. An updated audit can pinpoint areas for enhancement, allowing every student to flourish in a nurturing environment. Direct Access school audits […]
- [How your organization benefits from training staff in disability awareness](https://directaccessgp.com/us/news/how-your-organisation-benefits-from-training-staff-in-disability-awareness/): Providing disability awareness training for staff is as vital to any successful public-facing business as its management or marketing teams, yet for some reason, whether from ignorance or laziness, very few organisations will put in the required effort to reap the rewards that come from training staff in how to interact, accommodate, and provide a welcoming experience for people with disabilities. At Direct Access, we understand from years of experience in providing disability awareness training to businesses (20+!) why and how providing it can result in more satisfied customers, more well-rounded employees, overall growth in customers and revenue, as well […]
- [The right to play: creating accessible playgrounds for all children](https://directaccessgp.com/us/news/the-right-to-play-creating-accessible-playgrounds-for-all-children/): When we consider the thought of what accessibility in the built environment looks like, it would be fair to say that inclusive children’s play areas do not normally come to mind first. Typically, accessibility in the mind of the average person is thought about in contexts of more menial and essential aspects of modern life – for instance, building owners, architects, and much of the general public –  think about accessibility in terms of wheelchair lifts in offices, step-free access to doctors’ surgeries, or tactile paving at train stations. A big reason for this thought pattern is that the adjustments […]
- [How to create accessible and inclusive social media content](https://directaccessgp.com/us/news/how-to-create-accessible-and-inclusive-social-media-content/): On a global scale, social media is the dominant means of communication. Practically everyone everywhere makes use of it, whether to keep up with friends and family, entertain ourselves, read news articles/opinion pieces, or even find jobs. For disabled people (particularly those who face challenges navigating the physical world), social media is not just a convenient tool, but an integral part of their lives.  Taking this into consideration, it is unsurprising that accessibility of social media has become a priority for businesses hoping to reach out to a wide audience. In a world where marketing strategies are now so often centered on […]
- [Why architects need accessibility consultants for New Build design projects](https://directaccessgp.com/us/news/why-architects-need-accessibility-consultants-for-new-build-design-projects/): It is generally understood that there are five different phases for New Build construction projects. Across these five stages, accessibility consultants play a key role in the delivery of at least three of them to ensure that site owners and architects (the Project Management Team) are meeting their legal obligations in terms of accessibility and inclusion. Across the construction industry, it is generally agreed upon that these five phases are; Schematic Design: Where the architects discuss the project and its requirements with site owners; they will conduct research into the site, analyze zoning and building codes that might affect development, […]
- [Embracing disabled identity: Direct Access and Disability Pride Month](https://directaccessgp.com/us/news/embracing-disabled-identity-direct-access-and-disability-pride-month/): Disability Pride Month is an annual awareness day celebrated every July, championing the creativity, resilience, and achievements of people with disabilities.  The origins of Disability Pride as a celebration go as far back as the passing of the Americans with Disabilities Act back in 1990, which the date traditionally commemorates. However, despite the event’s storied history and enduring relevance to the lives of at least 15% of the world’s population (around 1.3 billion people), it is highly likely that you had never heard of the day until you clicked on this blog, or if not through us via the social […]
- [Steven Mifsud interviewed for the 20th anniversary of Direct Access](https://directaccessgp.com/us/news/how-to-make-your-theater-inclusive-and-disability-friendly-2/): Celebrating 20 years as Director of Direct Access, Marketing Executive and Accessible Media Consultant Michael Miller interviewed our Group CEO Steven Mifsud MBE about the company’s history which now spans a generation, and what the future holds for the award-winning accessibility consultancy. Hi Steven! Firstly, congratulations on Direct Access finally hitting twenty. How does it feel, after all this time, to have shepherded the business from your old bedroom to a team with several offices across the world? Honestly, I’d stop to pinch myself if I had the time! But we’ve been so full-steam ahead since going international, as you […]
- [How to make your theater inclusive and disability-friendly](https://directaccessgp.com/us/news/how-to-make-your-theater-inclusive-and-disability-friendly/): The live event market is currently booming, making a huge resurgence within the wider entertainment industry. With the pandemic becoming something of a distant memory, the general public is becoming much more comfortable in crowded spaces again, with live performances and concerts generating billions of dollars a year. The joy of experiencing live theatrical performances in a theater is in a unique position to capitalize on this trend. However, with many theatres being housed in older  buildings, the question remains how theaters can deliver accessibility for the broadest number of people, ensuring that seats are filled with a diverse, multi-generational audience […]
- [Joe Prochilo re-appointed to the Architectural Access Board for Massachusetts](https://directaccessgp.com/us/news/joe-prochilo-re-appointed-to-the-architectural-access-board-for-massachusetts/): We are delighted to announce that one of our accessibility experts has been reappointed to the Architectural Access Board for the Commonwealth of Massachusetts for another 3-year term. Joe Prochilo, who officially joined Direct Access last year, works with the local team to deliver accessibility audits for different municipalities and businesses in Boston and across the United States, ensuring that organizations who operate in built environments meet their obligations to disabled people under the Americans with Disabilities Act. The Office of the Governor Commonwealth of Massachusetts, in recognition of his commitments to accessibility, will reappoint Joe after he swears an […]
- [How providing tote bags with small objects can increase accessibility on your premises](https://directaccessgp.com/us/news/how-providing-tote-bags-with-small-objects-can-increase-accessibility-on-your-premises/): Adopted widely from education and play settings to workspaces, sensory bags are an inclusive, inexpensive method of signifying to visitors that your premises actively consider accessibility and comfort.  The tools and resources available within the bag can ease or lessen situations of sensory overload, as well as aid in the management of high levels of anxiety and agitation that occur as a direct result of overstimulation. Whether your site is open to the public consistently or generally accessed only by employees, sensory objects like fidget spinners, ear defenders, and bean bags are quickfire solutions to a multitude of specific requirements […]
- [Tacoma Housing Authority, WA](https://directaccessgp.com/us/case-studies/tacoma-housing-authority-wa/): Tacoma Housing Authority, WA Direct Access are access consultants for the Tacoma Housing Authority, a housing authority providing sustainable, high-quality, stable housing and supportive services to people in need since 1940. The authority specializes in providing multifamily and single family homes with a wide variety of designs. In partnership with thousands of private landlords, it helps families pay their rent in the private rental market. Direct Access undertook a staff and customer engagement survey to gather their thoughts about housing accessibility so that Tacoma could sufficiently provide its services to disabled people – many of whom depend on social housing […]
- [Developing Accessible and Inclusive Theme Parks](https://directaccessgp.com/us/news/developing-accessible-and-inclusive-theme-parks/): From improving the emotional well-being of disabled people to generating more wholly positive perceptions of accessibility in the public consciousness, creating accessible and sustainable leisure facilities not only creates positive social awareness of disability issues (particularly among non-disabled children) but also allows disabled people from all walks of life the ability to enjoy leisure activities without prejudice, alienation, or isolation.  That is to say that a genuinely accessible theme park embodies everything that the theoretical notion of the “Social Model” of Disability, which Direct Access uses as a framework for access auditing and consultancy, seeks to address. By breaking down systemic […]
- [Designing inclusive retail stores for accessibility](https://directaccessgp.com/us/news/designing-inclusive-retail-and-shopping-spaces-for-accessibility/): Designing inclusive retail and shopping spaces for accessibility It is no secret that the rise of E-commerce, quickly accelerated by changes in people’s spending habits and the realities of our world economy, has resulted in physical retail spaces suffering losses in both consumer and business interest. However, while shopping for our favorite brands has never been easier for the average consumer, and that is unlikely to ever change, retailers can still thrive, generate revenue, and deliver unique experiences for their community, simply by learning from the driving factors that have attracted consumers, both disabled and non-disabled, to prefer shopping online.  […]
- [Tactile Objects and Models are the Future of Accessibility](https://directaccessgp.com/us/news/tactile-objects-and-models-are-the-future-of-accessibility/): Tactile Objects and Models are the Future of Accessibility Most people with disabilities from personal lived experience understand what segregation and exclusion feels like. But ask the average disabled person what accessibility means to them, you are pretty much guaranteed to get a different answer every time.  To a wheelchair user, it might mean facilities offering automatic doors, wheelchair ramps, and split-height counters.  To someone with hearing impairments, it might mean a site providing a Counter loop or similar hearing enhancement system or ASL content.  To a neurodiverse person, it might mean access to a quiet/sensory room or hearing protection. […]
- [How cafés, pubs and restaurants can better serve disabled patrons](https://directaccessgp.com/us/news/how-cafes-pubs-and-restaurants-can-better-serve-disabled-patrons/): How can make coffee shops inclusive and accessible? One of our team’s favorite subjects for blogs, (like this one), is using our combined knowledge of accessibility to make recommendations to business owners about how they can become more inclusive to current and (potentially future) customers with disabilities.  Whether that’s by speaking about issues we regularly identify when we do access audits for clients within a particular industry, or drawing attention to access requirements which might be necessary for certain types of people to access services – the overall aim is to highlight the benefits that only inclusion can provide to […]
- [Direct Access’ Nathan Leese interviewed on International Wheelchair Day](https://directaccessgp.com/us/news/direct-access-nathan-leese-interviewed-on-international-wheelchair-day/): Direct Access’ Nathan Leese interviewed on International Wheelchair Day International Wheelchair Day, observed annually on March 1st, is a global celebration of the profound impact wheelchairs have on the lives of millions around the world. To celebrate the occasion, we sat down to interview wheelchair team member Nathan Leese at Direct Access about the positive impact his wheelchair has made in his life and his participation in his favorite adaptive sport; Wheelchair Basketball. 1. How did you first hear about/become interested in wheelchair basketball? The first time I came across Wheelchair Basketball was in 2012 when it was shown on TV […]
- [Why the parking lot is the first indicator of your site's accessibility](https://directaccessgp.com/us/news/why-the-parking-lot-is-the-first-indicator-of-your-sites-accessibility/): Why the parking lot is the first indicator of your site’s accessibility As the point of entry for the majority of public facilities, the accessibility of a site’s parking lot has the capacity to shape the perception of an entire facility in the eyes of disabled visitors. In this blog, we will explain some of the ways you can make your parking lot accessible and inclusive as well as the benefits to providing accessibility as a whole. From a legal perspective, The ADA is clear on the rights of disabled motorists in the United States. Reasonable adjustments must be made […]
- [The benefit to providing accessibility and sensory guides for site visitors](https://directaccessgp.com/us/news/the-benefit-to-providing-accessibility-and-sensory-guides-for-your-site/): The benefit to providing accessibility and sensory guides for your site Whether you are a site owner providing an attraction to the public or are the custodian of a heritage site/museum, Accessibility and Sensory Guides are fast-becoming a standard of the overall visitor experience in public recreation, entertainment, and educational settings. Working very much in the same way as a traditional leaflet or brochure, Access and Sensory Guides provide details of what there is to see and do at a particular space, while also offering information to visitors about inclusion and access. Typically, this would include provisions and modifications available that allow […]
- [Starbucks Corporation](https://directaccessgp.com/us/case-studies/starbucks-corporation/): Starbucks Corporation Starbucks, the world largest coffeehouse chain is innovating in the retail sector. Direct Access were part of a consortium that included Starbucks’ internal team, retail partners, individuals with disabilities, and other external design experts, contributing to the development of Starbucks’ Inclusive Design Framework, reflecting the coffee chain’s commitment to providing accessibility and inclusion. Developed as a result of an ongoing store redesign project, The Inclusive Design Framework – which will guide new store constructions and renovations going forward, was developed over several months in which Direct Access, Starbucks employees, and other organizations worked together to audit every aspect […]
- [Town of Stow, Massachusetts](https://directaccessgp.com/us/case-studies/town-of-stow-massachusetts/): Town of Stow, Massachusetts Direct Access was awarded a contract with the Town of Stow, MA to evaluate municipal programs and policies as part of creating the ADA transition plan for the town. The facility assessments include: Town Building 375 Great Road (Historic Town Building) Police Department Pompositticut Community Center Fire Department Highway Department Pine Bluff Recreation Area  Stow was officially incorporated in 1683 with an area of approximately 40 square miles. It is located 21 miles west of Boston, in the MetroWest region of Massachusetts. Photo provided by Tim Pierce, CC BY 3.0 <https://creativecommons.org/licenses/by/3.0>, via Wikimedia Commons
- [Direct Access to provide first-ever ASL interpreters at New York Build Expo 2024](https://directaccessgp.com/us/news/direct-access-to-provide-first-ever-asl-interpreters-at-new-york-build-expo-2024/): Direct Access to provide first-ever ASL interpreters at New York Build Expo 2024 The New York Build Expo will have American Sign Language interpreters available for the first time this year since the event began. New York’s leading construction and design show will take place at the Javits Center Feb 13 and 14. As the event presents an opportunity for Deaf people to learn more about career opportunities in construction and design, our marketing team has already circulated news of the event to all the major colleges in New York, including the National Technical Institute for the Deaf, the first […]
- [The Direct Access Guide to Accessible Wayfinding](https://directaccessgp.com/us/news/the-direct-access-guide-to-accessible-wayfinding/): When we hear the phrase “wayfinding”, what most frequently comes to mind is the application and availability of signage in a particular environment, which is normally used to signify elements of a space that require visitor attention, or offer directional guidance in complex environments, such as shopping centers, hospitals, museums, theatres, apartment buildings, public parks, etc. However, this is only half the story. In actuality, the purpose of “wayfinding” covers much more than these factors since it pertains to our ability to comprehend and perceive the environment around us. In many ways, effective wayfinding is less about signage provision specifically […]
- [The public restrooms that set the world standard for accessibility](https://directaccessgp.com/us/news/the-public-restrooms-that-set-the-world-standard-for-accessibility/): Depending on where you live, the accessibility, frequency, and sanitary quality of local public bathrooms wildly vary. In the United States for example, it speaks to a specific lack of both care and understanding, that local authorities do not invest in accessible and clean public bathrooms, where not only are the facilities perceived as a symbol of deteriorating and underfunded public infrastructure, but demonstrative of the lack of respect that we have as a nation towards cleaners, who are often the most low-paid workers in society. Despite being one of the most basic of human needs, the Public Toilet Index, […]
- [Town of North Reading, MA](https://directaccessgp.com/us/case-studies/town-of-north-reading/): North Reading, a town in Middlesex County and a northern outlying suburb of Boston, Massachusetts commissioned Direct Access to undertake the ADA Transition Plan for the town. The ADA Transition Plan program includes the evaluation of all municipal programs and policies in addition to town communications (website to WCAG standards, the suitability of content and language used within) and employment policies (ADA Title I). Reviews of communications with the general public involved assessments of the accessibility of the town’s online platforms, analyzing how inclusive and effective the content and choice of language used online is to people with various types […]
- [How inclusive and accessible design leads to future-proof housing developments](https://directaccessgp.com/us/news/how-inclusive-and-accessible-design-leads-to-future-proof-housing-developments/): What is inclusive design? In construction, inclusive design is a sustainable, inclusive, and cost-effective design practice, yet is also massively underutilised. For firms that do use inclusive design when approaching new builds, it presents an opportunity for site owners to create built environments that are massively beneficial to every individual in society who wants to live in a safe and sustainable home, but it is still not universally adopted despite that. This is in part due to building managers only wanting to meet the minimum legal requirements for accessibility, but also due to a lack of understanding of its benefits […]
- [Joe Prochilo joins Direct Access in Massachusetts](https://directaccessgp.com/us/news/joe-prochilo-direct-access/): WORCESTER, MA, January 8, 2024: Joseph E. Prochilo, MBA, has joined Massachusetts based accessibility and inclusion consultancy Direct Access Consultancy LLC. A certified DOBE™ – Disability Operated Business Enterprise, Direct Access employs a team of 17 people with disabilities working to improve access to buildings and facilities. Mr. Prochilo will coordinate Direct Access Consultancy’s Americans with Disabilities transition plan and audit programs for municipalities and educational provision across New England and New York State.  Joe leads a team of people with disabilities undertaking facility audits and barrier removal reports for local towns and cities alongside a statewide contract for Massachusetts. […]
- [The health, environmental, and social benefits of Biophilic design](https://directaccessgp.com/us/news/the-health-environmental-and-social-benefits-of-biophilic-design/): Biophilic design (from the Greek, ‘philia’ meaning ‘love of life’) is an environmental design choice that is being adopted by architects and decorators around the world for modern office spaces and desk-based work environments.  Office spaces, though largely safe and unassuming compared to workplaces of past centuries still provide potential health hazards –  the most common are a lack of sufficient air quality/ventilation and mental stress which often comes from a desk-based job where one looks at a glaring screen for several hours at a time. Emphasizing our connection to the natural world, properly integrated biophilic design presents a solution […]
- [Direct Access to exhibit at the MMA's Trade Show in Boston this January](https://directaccessgp.com/us/news/direct-access-to-exhibit-at-the-mmas-trade-show-in-boston/): Direct Access are delighted to announce that our ADA accessibility consultancy will be exhibiting at the 45th annual MMA Meeting and Trade Show in Boston, Massachusetts on January 19th, 2024 at the Sheraton Boston Hotel. Direct Access’ CEO Steven, and our newest accessibility consultant Joe, will attend the show on both days and will be available at Booth 414 to offer municipality representatives cost-effective solutions that will increase accessibility and inclusion for disabled people within their local communities.  Going beyond compliance with the ADA to fully represent the needs, interest, and potential of municipalities – Direct Access works to develop truly […]
- [City of Fayetteville, Arkansas](https://directaccessgp.com/us/case-studies/city-of-fayetteville-arkansas/): The City of Fayetteville, the second largest in the state, commissioned Direct Access to undertake facility audits of key buildings to support Fayetteville with its ADA Self-Evaluation and Transition Plan.  Some of the notable sites our team audited included Fayetteville City Hall, Television Centre, Facilities Maintenance, Development Services, and the Senior Centre. The goal was to identify both compliant and noncompliant aspects and provide recommendations for making all of these sites more inclusive. In conducting this inspection, we aimed to promote equal access and provide guidance on enhancing accessibility within public housing units, community areas, and local government buildings. By identifying areas that […]
- [Why the Models of Disability matter when creating inclusive environments](https://directaccessgp.com/us/news/why-the-models-of-disability-matter-when-creating-inclusive-environments/): As access consultants at Direct Access, we often get asked this question and when we do, we tend to give a rather dry and professional answer explaining legal requirements and building regulations. Whilst these legal boxes indeed need to be ticked, it is hardly an inspirational, encouraging, or motivating answer. The answer is far more complex at both a personal and professional level from both our point of view at Direct Access and from the perspective of potential clients.  In this blog, we will try to answer the question more expansively by exploring a range of topics that try to […]
- [Direct Access in 2023 - A Year in Review](https://directaccessgp.com/us/news/direct-access-in-2023-a-year-in-review/): First, the challenges. Life working at a small business always presents its challenges. In 2023, Direct Access experienced more of these challenges than we possibly have ever felt in our nineteen-year existence. Even as we anticipate celebrating twenty years of Direct Access in 2024, our well-oiled machine providing accessibility expertise –  based on our lived experience as disabled people – saw what we could only describe as ‘growing pains’ over these past twelve months. At Direct Access, we strive to provide only the highest quality accessibility consultancy, whether it’s site audits on a small community centre in Cumbria, to new-build […]
- [Free Webinar: Creating Inclusive Spaces and About the ADA/ABA Accessibility Guidelines for the Public Right-of-Way](https://directaccessgp.com/us/news/free-webinar-creating-inclusive-spaces-and-about-the-ada-aba-accessibility-guidelines-for-the-public-right-of-way/): Accessibility is a rapidly growing topic on municipality agendas as technology and new ideas emerge. Moreover, there are new guidelines under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA) that address access to sidewalks and streets, crosswalks, curb ramps, pedestrian signals, on-street parking, and other components of public right-of-way. Join Steven Mifsud, profoundly deaf since birth, as he explores how municipalities can innovate beyond the ADA to create inclusive spaces and details the new Public-Right-of-Way Accessibility Guidelines and what they mean to the process of creating inclusive and accessible cities and towns. Join Direct Access and […]
- [How business owners stand to benefit from accessibility and inclusion](https://directaccessgp.com/us/news/how-business-owners-stand-to-benefit-from-accessibility-and-inclusion/): When we think of the built environments that make up our society, whether that’s bus stations, libraries, hospitals, supermarkets, or hotels, thought is rarely ever given to the potential of these spaces were they to be rebuilt, readjusted, and made inclusive. Indeed, when we think of accessibility and inclusion in relation to these environments, the first thought that occurs to most business owners is related to the immediate benefactor, which is, of course, disabled people – and is then more often than not, written off as an unnecessary and expensive process.  However, if these same business owners were to treat […]
- [The difference between disability awareness and understanding](https://directaccessgp.com/us/news/the-difference-between-disability-awareness-and-understanding/): Much is often said about disability awareness, whether it’s businesses and organisations earnestly involving themselves in the various disability awareness days that happen each year, to huge corporations painting an image of inclusivity simply because they offer images of diversity in their branding – it is clear that in today’s world, people want get involved in conversations of access and inclusion, disability and neurodiversity, which is wonderful. However, while messages of solidarity often come from a good place (and should be celebrated), we believe practical actions to improve life for disabled people should be the focus of inclusion narratives because […]
- [How Direct Access is providing accessibility and sustainability at COP28](https://directaccessgp.com/us/news/how-direct-access-is-providing-accessibility-and-sustainability-at-cop28/): COP28, the annual climate change conference, is scheduled to take place at the heart of Expo City in the United Arab Emirates in a matter of weeks now. The conference, which will see some of the most high-profile politicians, scientists, and environmental activists fly into Dubai to discuss sustainability, will be a key event in addressing ramifications of humanity’s carbon footprint, with many speculating that dozens of countries will push towards phasing out CO2-emitting coal, oil, and gas.  Specifics of the agenda aside however, sustainability is the root of the conversation at COP28, and Direct Access has been tasked to […]
- [The Importance of Accessible Wayfinding in Commercial Environments](https://directaccessgp.com/us/news/the-importance-of-accessible-wayfinding-in-commercial-environments/): In the past ten years or so wayfinding has undergone massive changes that has made getting around more accessible to all. With the ease of availability of services such as Google Maps, finding your way from A to B has never been easier.  However, despite the ability to guide us through most populated environments on the planet, it remains the case that wayfinders developed by the big technology services are limited in their reliability, as while any map connected to the internet via a smartphone is a convenient aid in today’s digital age, even services like these aren’t enough to […]
- [Etiquette for Interacting with a Visually Impaired Person](https://directaccessgp.com/us/news/etiquette-for-interacting-with-a-visually-impaired-person/): To preface, it is important that we first acknowledge that while there are generally recommended methods of communicating with blind people, they are ultimately individuals with their own experiences, and will therefore have preferences unique to them. This blog entry is based on preferred etiquette which tends to overlap among visually impaired social groups, based on what we understand to be true, as well as our experience as a team of disabled people with visually impaired members among us. This same approach would also apply to any other group of disabled people we have or will ever write about on […]
- [How to cater to the increased demand for Accessible Media](https://directaccessgp.com/us/news/how-to-cater-to-the-increased-demand-for-accessible-media/): With society’s increased reliance on digital spaces to carry out everyday tasks, ensuring the provision of Accessible Media is vital. From ordering food shopping to doing taxes to arranging medical appointments to streaming films and television, the digital realm has largely superseded the analogue methods of the past.  This progression therefore demands that we ensure digital accessibility (or more broadly, accessibility to information) is made inclusive to all people regardless of their ability. Due to the traditional methods of providing information, communication with disabled people is often prone to delay – due to the time it takes to request information […]
- [Universal Design: Creating Spaces for All](https://directaccessgp.com/us/news/universal-design-creating-spaces-for-all/): Universal design is the design philosophy that seeks to create products, spaces, and environments that are usable and accessible to people of all ages, abilities, and backgrounds. It is a framework that acknowledges and celebrates human diversity by creating spaces that are inclusive and welcoming to everyone. At the heart of universal design is the belief that by creating spaces that are accessible to all, we foster a sense of community and belonging. When we design with universal principles in mind, we create spaces that are not only functional and efficient but also beautiful and inspiring. The principles of universal […]
- [City of McKinney, Texas](https://directaccessgp.com/us/case-studies/mckinney-texas/): Direct Access has partnered with the City of McKinney, Texas to complete the self-evaluation and ADA transition plan for the city’s parks. Our consultants have conducted ADA field surveys of several of the City’s facilities and parks to make them more accessible to disabled people. The spaces include: Recreation and parks Associated parking lots Paved and unpaved park trails Park pedestrian bridges Signalized intersections and sidewalks linked to parks   McKinney is a city in, and the county seat of, Collin County, Texas, United States. It is Collin County’s third-largest city, after Plano and Frisco. A suburb of the Dallas–Fort Worth metroplex, McKinney is about 32 miles (51 km) north of Dallas.
- [FREE WEBINAR: Inclusive Parks – Hints and Tips for Increasing Access for People with Disabilities](https://directaccessgp.com/us/news/free-webinar-inclusive-parks-hints-and-tips-for-increasing-access-for-people-with-disabilities/): Are you ready to discover innovative ways to enhance accessibility in parks and recreation spaces? Join us as Steven Mifsud, MBE, a seasoned accessibility consultant, and Direct Access CEO, delves into the world of inclusive parks and shares his insights on going beyond physical access. From event information sharing to sensory experiences and creating inclusive playgrounds, Steven will enlighten an audience with his expertise on September 14th 2023, from 12pm to 1pm (CT). Steven, who is profoundly deaf from birth, has a wealth of experience working on diverse parks and trail projects. From the tranquil landscapes of rural Vermont to the vibrant […]
- [A short guide to ADA Transition Planning](https://directaccessgp.com/us/news/a-guide-to-ada-transition-planning/): The aim of an ADA Transition Plan is to identify and implement improvements to a public-facing site and help it achieve compliance with Americans with Disabilities Act (ADA) accessibility standards. While many site owners think they might comply with ADA regulations by merely providing a wheelchair-accessible ramp, the reality is that a site must be accessible to people with any type of disability, not just mobility impairments. ADA Transition Plans allow site owners to comprehensively create improvements to ensure inclusivity for all individuals, regardless of ability.   Direct Access has provided ADA Transition Plans for a variety of sites, not only […]
- [What to expect from Direct Access founder Steven Mifsud’s talk at the New York Build EXPO](https://directaccessgp.com/us/news/what-to-expect-from-direct-access-founder-steven-mifsuds-talk-at-the-new-york-build-expo/): Implementing Accessible Pedestrian Facilities: At the New York BUILD Expo 2024, Steven will present a presentation titled “Accessible Design and Inclusive City Centers: Understanding the Public Right of Way rule”. This bespoke presentation was formulated in response to the news that in August 2023, the Architectural and Transportation Barriers Compliance Board issued its final rule that sets out minimum guidelines for the accessibility of pedestrian facilities in the public right-of-way. These guidelines will ensure that facilities used by pedestrians, such as sidewalks and crosswalks, constructed or altered in the public right-of-way by Federal, state, and local Governments are readily accessible to and usable by […]
- [U.S. Access Board Issues Final Rule on Public Right-of-Way Accessibility Guidelines](https://directaccessgp.com/us/news/u-s-access-board-issues-final-rule-on-public-right-of-way-accessibility-guidelines/): This month, the U.S. Access Board addressed inequity of access in public spaces for people with disabilities by issuing a final rule on accessibility guidelines for pedestrian facilities in the public right-of-way. This is a significant win in the world of accessibility for Americans with disabilities across the country, since the guidance will be universally recommended across all federal, state, and local government agencies. The Direct Access team are extremely pleased by this outcome, not least because one of the most frequently cited areas for improvements within our access audits are the pathways, sidewalks, crosswalks, on-street parking, which more often […]
- [Achieving Accessible Website Compliancy](https://directaccessgp.com/us/news/achieving-accessible-website-compliancy/): Ensuring that your website is fully accessible to disabled people is becoming an increasingly vital element in the success of any institution with a public-facing platform. Whether you are a small charity owner, servant of a local government, or CEO of a large conglomerate business, chances are you also own a website. If so, you bear the responsibility of ensuring that it is accessible and inclusive of all people, regardless of their ability. Thanks to the offset of the global pandemic and the resulting shift in people’s mentality and habits, the digital realm has become the place where the majority […]
- [How Direct Access reviews apartment buildings for accessibility​](https://directaccessgp.com/us/news/blog-draft-2/): How Direct Access reviews apartment buildings for accessibility The Americans with Disabilities Act sets out clear expectations (in addition to legal precedence) which outlines the ways in which building owners must promote the personal independence and comfort of their residents, of which many of are statistically likely to be disabled, by maintaining an inclusive site that caters to the accessible individual requirements of said residents. However, it is often the case that the rights of disabled people in residential buildings are not met, and that building owners are at risk or are guilty of non-compliance with the ADA. This is […]
- [City of Allen, Texas](https://directaccessgp.com/us/case-studies/city-of-allen-texas/): Direct Access has partnered with the City of Allen, Texas to complete the self-evaluation and ADA transition plan for the city’s parks. Working with the City of Allen’s Parks and Recreation Department (PARD) Direct Access conducted ADA field surveys of all the department’s facilities and parks. Direct Access also facilitated a consultation group of citizens with disabilities to provide input into the program. The spaces include: Recreation and parks Associated parking lots Paved and unpaved park trails Park pedestrian bridges Signalized intersections and sidewalks linked to parks   Once the data collection and evaluation phase was completed in mid-2023, public […]
- [Making accommodations for disabled people proven to be low-cost in new study](https://directaccessgp.com/us/news/making-accommodations-for-disabled-people-proven-to-be-low-cost-in-new-study/): The U.S. Department of Labor announced that a new report finds that nearly half of the workplace accommodations made for people with disabilities can be implemented at no cost to employers. Of those that incur a one-time cost, the median expenditure has decreased compared to previous reports to only $300. The newly published report “Accommodation and Compliance: Low Cost, High Impact” by the Job Accommodation Network — a service of the department’s Office of Disability Employment Policy — analyzes survey data collected from employers from 2019 to 2022. The survey collected cost information from employers using online questionnaires, which increased […]
- [State of Vermont Housing Program - (DAIL)](https://directaccessgp.com/us/case-studies/vermont-housing-program/): Direct Access worked with the State of Vermont’s Department of Disabilities, Aging, and Independent Living (DAIL) on an innovative pilot program with care providers to audit homes of Vermonters with disabilities for accessibility. Eligible individuals are receiving Developmental Disabilities Home and Community Based Services (DS HCBS), Brain Injury Program services (BIP), or Choices for Care Adult Family Care services (AFC). Direct Access will complete a home visit to evaluate areas of safety, accessibility, and mobility for the residence including, but not limited to, entrances and exits, (walkways, handrails, doorway widths, ramps), common areas, bathroom(s), bedroom, and entrance to and egress […]
- [Record employment for people with disabilities thanks to remote working](https://directaccessgp.com/us/news/record-employment-for-people-with-disabilities-thanks-to-remote-working-2/): Disabled people have almost always been the most overlooked group within the American job market. However, it warms the heart of the whole team at Direct Access to learn that reportedly, there has been an uptake and surge in the number of disabled people in employment since the COVID-19 pandemic. As a result of lengthy commutes to work becoming increasingly sparse, and innovations in accessible technology, which benefitted both non-disabled and disabled people during the height of Covid-19, acceptance for remote workers has become commonplace. This was even the case at Direct Access, where much of our team worked remotely […]
- [Direct Access to audit parks in the City of Allen, Texas](https://directaccessgp.com/us/news/blog-draft/): Our partnership with the City of Allen, Texas resulted in a contract to complete the self-evaluation and ADA transition plan for all of the city’s parks. Working with the City of Allen’s Parks and Recreation Department (PARD), Direct Access conducted ADA field surveys of all the department’s facilities and parks. Overall, we audited over 78 miles of trails and over 40 properties, including a 6,275 fixed-seat multi-purpose indoor arena. Following formal approval by the City, our team promptly put our team on the ground undertaking facility audits. Over the next couple of months, a city-wide audit program will also be […]
- [How can we make coffee shops accessible?](https://directaccessgp.com/us/news/its-national-disability-employment-awareness-month/): Modern coffee shops are ground zero for low-pressure social activity for people of all ages, creeds, and backgrounds. However, as the industry dominates in cities across the world, from small independents to the likes of Starbucks, each coffee shop must individually meet the demand for accessibility requirements that their disabled customers depend on to even get through the entrance comfortably. So today, on the Direct Access blog, we’re going to answer this question and talk about how you can transform your coffee shop into a more inclusive, accessible, and user-friendly environment. When designing the layout of your coffee shop, it […]
- [What makes a restroom accessible?](https://directaccessgp.com/us/news/what-makes-a-restroom-accessible/): Today on the Direct Access blog, we set out to answer the question of what exactly makes an accessible restroom space. The specific size of an accessible toilet space is something that is not outlined nor specified by the Americans with Disabilities Act (ADA). However, there are a lot of guidelines that make strict recommendations, which we will be detailing here today. Naturally, a single-use toilet space includes elements (beyond the toilet itself), a sink/lavatory, and a door that swings into the toilet room itself with its own latch and automatic closer. These elements each have defined spaces, as well […]
- [It's National Disability Employment Awareness Month!](https://directaccessgp.com/us/news/news-case-study-template/): National Disability Employment Awareness Month is when we recognize the ingenuity, creativity, and adaptability of disabled individuals within our workplaces. However, in addition to being a celebration of the contributions disabled people make in our lives, it is also a period where discussions about the various social and economic issues our disabled communities face are encouraged, such as the disability employment gap, opportunities for generating greater accessibility within society at large, as well as a more acute focus on the mental health, wellbeing, and general personal experiences of disabled people. Because disability is nowhere near as niche or uncommon as […]
- [Direct Access at NRPA Conference](https://directaccessgp.com/us/news/direct-access-at-nrpa-conference/): Direct Access will be at the National Recreation and Parks conference at the Phoenix Convention Centre this September 20-22. The Direct Access team will be at stand 2539 demonstrating our innovative tactile maps that enable people with sensory disabilities to navigate around parks and buildings. QR codes provide audio descriptions and ASL translations. We will also talk to attendees about our ADA Facility Audit/compliance and barrier removal services that work with parks and recreational facilities to improve accessibility. Come and say hello!
- [InTents publish Direct Access article on accessible tents](https://directaccessgp.com/us/news/intents-publish-direct-access-article-on-accessible-tents-2/): InTents, the trade magazine for the Advanced Textiles Association kindly produced an article on how big tents and festivals could look beyond the ADA. This can be found at https://intentsmag.com/2022/08/01/beyond-ada/
- [Direct Access gains DOBE certification](https://directaccessgp.com/us/news/direct-access-gains-dobe-certification-2/): Boston-based disability accessibility consultancy Direct Access has secured its DOBE® certification from Disability:IN. It recognizes that our management team is all people with disabilities. The Disability-Owned and Operated Business Enterprise (DOBE®) certification is granted to businesses that are at least 51 percent owned, operated, controlled, and managed by a person with a disability. Our Founder and Director, Steven Mifsud is deaf and uses a Cochlear Implant. He has to provide various evidence of the robustness of the firm and that people with disabilities are in control. “It is not just our management, most of our delivery team are also people […]
- [New Rochelle Municipal Housing Authority, NY](https://directaccessgp.com/us/case-studies/new-rochelle-municipal-housing-authority-new-york/): Direct Access advised and consulted with the New Rochelle Municipal Housing Authority on all planning involving renovation, administration, training, and redevelopment of affordable housing units to improve and expand the availability of Mobility and Sensory Units. The Section 504 Transition Plan developed covered all housing developments, program offices, leasing offices, and administrative facilities to HUD requirements.
- [Massachusetts State-wide Contractor](https://directaccessgp.com/us/case-studies/boston-massachusetts-state-wide-contractor/): Direct Access Consultancy LLC is a Massachusetts Statewide Contractor under the PRF76 Category 6 for Planning, Zoning, and Development Consultancy services contract. The five-year program enables the Commonwealth of Massachusetts and other entities to draw on as required, technical assistance services in economic development, land use, and planning. Direct Access is able to provide barrier removal design services in accordance with the Americans with Disabilities Act, 42 U.S.C.12181, and Massachusetts Architectural Access Board Regulations. Other services under this Category include the development of design guidelines, historical preservation assistance, and transportation consulting services. From our offices on Harrison Avenue, downtown Boston, Direct […]
- [Do I need an ADA Access Audit?](https://directaccessgp.com/us/news/do-i-need-an-ada-access-audit-2/): Do I need a DDA Access Audit? A facilities audit (also known as a Barrier-Free Audit, or People with Disabilities Access Audit) is an assessment of a building or facility, an environment, or a service compared to best practice standards to benchmark its accessibility to people with disabilities. The key elements to refer to are the Americans with Disabilities Act of 1990 Titles II and III, along with the Rehabilitation Act of 1973, the Fair Housing Act, and the Architectural Barriers Act of 1968. The audit will consider what is reasonable for your building or services. Factors will include the […]
- [World Braille Day: Raising Awareness for an Important Communication Tool](https://directaccessgp.com/us/news/world-braille-day-raising-awareness-for-an-important-communication-tool-2/): Since 2019, World Braille Day has been celebrated to create awareness of the importance of Braille; an access and communication tool that has played a key role in the realization of human rights for blind and partially sighted people. Braille is the system of raised dots used for reading and writing by people who are blind or severely visually impaired. It is read with the fingertips, although with practice people with sight can read it with their eyes. Letters, numbers, punctuation marks, and numerous other symbols can be written with Braille. Although not technically its own language, Braille is a […]
- [Town of Bethel, VT Accessibility Plan](https://directaccessgp.com/us/case-studies/bethel-vermont/): Direct Access partnered with DuBois & King, a Vermont based engineering firm to develop the Stormwater and Accessibility plan for Bethel in Windsor County, Vermont. This will be the state’s first-ever village accessibility plan. It will become a model for other towns and villages. Since September 2021 we have worked to develop: • Facilities and accessibility audits of selected premises along Main Street, Bethel. • Accessibility audits of sidewalks, parks, and trailheads. • A rural accessibility guide. • Support and advise partners with creating accessible maps and reports, for example in large print, with audio description or sign language. The […]
- [Christmas gifts for people with sensory differences](https://directaccessgp.com/us/news/christmas-gifts-for-people-with-sensory-differences-2/): Deciding on a gift to get your loved ones, friends, and colleagues at Christmas can be a difficult and strenuous task. For many, gift-giving is an annual minefield where we worry ourselves about everything from settling on a socially acceptable price, whether a gift is too generic and impersonal, and perhaps whether we are trying too hard. However, for the millions of people with disabilities in America and their loved ones, deciding a gift based on factors of practicality is thrown into the mix. As a team of almost entirely disabled people, Direct Access understands this grievance and then some, […]
- [Uber Sued by U.S Justice Department for Disability Discrimination](https://directaccessgp.com/us/news/uber-sued-by-u-s-justice-department-for-disability-discrimination/): Uber Technologies Inc has come under fire (rightly) for allegedly overcharging disabled passengers, being sued by the US Justice Department on Wednesday. The Department has also asked a federal court to order compliance with anti-discrimination law. The lawsuit, filed in the US District Court in San Francisco, targets an April 2016 Uber policy of charging passengers fees for waiting drivers, a practice the service began in a limited number of cities before eventually expanding across the country. Direct Access agrees with the assertion that this policy is in direct violation of the Americans with Disabilities Act. Wheelchair users, blind people, […]
- [New Federal Guidance updates rules for Disability Employment](https://directaccessgp.com/us/news/new-federal-guidance-updates-rules-for-disability-employment-2/): New federal guidance has been released which offers details on what qualifies as competitive integrated employment for people with disabilities. A frequently asked questions document by the U.S. Department of Education has served as guidance for the vocational rehabilitation program, which has been updated for the first time since 2017.  The update details that federal law requires that individuals with disabilities receiving services through vocational rehabilitation must be provided the opportunity to obtain competitive integrated employment. To meet the definition of employment under this standard, the document indicates that disabled employees must be compensated on par with workers without disabilities […]
- [Accessibility is an issue even for our leaders](https://directaccessgp.com/us/news/accessibility-is-an-issue-even-for-our-leaders-2/): At Direct Access, our mission is to guide people towards creating an accessible, disability-friendly society through education and action. However, at the same time, we appreciate that creating a just and equal society for disabled people takes time, patience, and money to adapt to the challenges. Over the years, we have guided many businesses, charities, schools, office blocks, museums, and world expositions towards equal access environments that cater to the needs of disabled people. Though many of them were not aware of the issues these facilities presented for people with disabilities, one thing we can say they do have in […]
- [Disability Inclusion in the Workplace](https://directaccessgp.com/us/news/disability-inclusion-in-the-workplace-2/): Many employers want to establish diverse workforces that include persons with disabilities, but don’t know how to do so. As an organization that has a team consisting of 86% people with disabilities, Direct Access believes that exemplary practices in disability employment can offer many benefits. Considering this, we felt compelled to piece together an article together listing some of the key strategies to achieving disability inclusion in the workplace, including everything from our recommended recruitment practices to workplace accessibility. The latter of which is, of course, both our specialty and our passion. Be ahead of the curve One of the […]
- [Organizing an accessible wedding](https://directaccessgp.com/us/news/organizing-an-accessible-wedding-2/): Organizing a wedding that considers the potential accessibility needs of your guests could easily be dismissed as additional stress to a day that in the planning stages, will no doubt have many. However, creating an accessible environment for your guests while considering their individual needs is simply a win-win situation. It not only guarantees the comfort and safety of your turnout; thereby eliminating potential disasters occurring during your big day, but it also sets a good example for other grooms and brides-to-be. Making some simple adjustments to your wedding plans will encourage other event planners to follow suit, and from […]
- [Washington State Businesses must now provide Closed Captioning](https://directaccessgp.com/us/news/washington-state-businesses-must-now-provide-closed-captioning-2/): A victory was achieved for deaf and hard of hearing consumers in Washington State as a new law which took effect last month mandates that all businesses with forward-facing TVs are now required to always provide closed captioning in public places of accommodation. This includes restaurants, bars, salons/barber shops, hotel lobbies, waiting rooms, or any public place. As a significant breakthrough in creating accessibility for deaf people, this will make Washington one of the most deaf-friendly states in the country. Closed captions are a simple but effective way to make deaf and hard-of-hearing people feel welcome at your establishment. Most […]
- [Direct Access Founder Steven Mifsud MBE lends his voice to the Paralympics](https://directaccessgp.com/us/news/direct-access-founder-steven-mifsud-mbe-lends-his-voice-to-the-paralympics/): https://www.youtube.com/watch?v=gHCDvdCaJhI Steven Mifsud, the profoundly deaf founder, and director of Direct Access will see his dulcet tones broadcast to millions as he lends his voice to the Opening Ceremony of the Paralympics, which begins today in Tokyo. His voice will be utilized in the opening ceremony’s combination of imagery and audio-visuals. In addition, Steven will be on call for the duration of the Paralympics as new content is developed, excited for his voice to be broadcast to millions.  “Getting to play a key part in one of the world’s most important cultural events for people with disabilities and by extension, […]
- [First International Standard on Accessible Tourism for All published](https://directaccessgp.com/us/news/first-internationals-standard-on-accessible-tourism-for-all-published/): For many years, Direct Access has worked internationally to guide businesses in the tourism sector to meet their local standards of accessibility. Although we have always been and continue to be proud of our clients opting to do what is ultimately just for the millions of disabled tourists across the globe, we have never seen a standardized guide for accessible tourism reinforcing the moral sensibilities of Direct Access. Until now, that is. The World Tourism Organization (UNWTO), along with The International Organization for Standardization (ISO) and Fundación ONCE, has published the first international standard on accessible tourism for all, with […]
- [ADA Accessible Parking Procedures](https://directaccessgp.com/us/news/ada-accessible-parking-procedures-2/): If you own or operate a business property, understanding how the Americans with Disabilities Act (ADA) impacts accessible parking provision for your visitors is essential. The ADA is a federal law designed to protect the rights of Americans with disabilities by prohibiting discrimination and guaranteeing equal opportunities for people with disabilities. It is split into different sections: Employment (Title I) Public Services (Title II) Public Accommodations (Title III) Telecommunication (Title IV) Misc. (Title V) As a federal law, the ADA applies to all local, county, state, and federal government agencies as well as many businesses in the United States with […]
- [Why are Hearing Loops required in public-facing facilities?](https://directaccessgp.com/us/news/why-are-hearing-loops-required-in-public-facing-facilities/): Imagine not being able to hear the speaker across the roar of a crowd, the bank cashier, or a bus driver over the noise of an engine. For 15% of American adults with some form of hearing loss, this is a daily reality. Hearing Loops for public facilities are more important than ever post-covid. A hearing loop, also known as an assistive listening system or audio loop is a specialist sound system for those that use hearing aids. The ‘loop’ transmits an audio signal directly into a hearing aid enabling the wearer to hear sounds with reduced or eliminated background […]
- [Direct Access founder appointed MBE in the UK](https://directaccessgp.com/us/news/direct-access-founder-appointed-mbe-in-the-uk/): Profoundly deaf Steven Mifsud, founder of Clearwater-based disability consultancy firm Direct Access has been awarded an MBE for services to International Trade in the United Kingdom Queen’s 2021 Birthday Honours list. In Florida, the Direct Access team delivers accessibility audits of premises for compliance with the Americans with Disabilities Act (ADA) working with both public and private sector organizations. Over in the UK, Direct Access offers the very same services under the Equality Act 2010. Steven has led Direct Access to international export success sharing innovation and expertise in creating accessible environments all around the world. Some recent highlights include: […]
- [Accessibility in historic buildings](https://directaccessgp.com/us/news/accessibility-in-historic-buildings-2/): Historic commercial buildings that are open to the public such as offices, retail facilities, and restaurants need to consider the Americans with Disabilities Act (ADA) requirements on access. The ADA came into force in 1990 establishing minimum accessibility requirements for all buildings. Historic properties are not exempt from ADA requirements – they must take steps to become accessible to the greatest extent possible. One of the best ways of understanding how best to meet ADA standards is to commission an Accessibility Audit from a qualified Access Consultancy such as Direct Access. At Direct Access we understand the importance of conservation […]
- [New England Museums Association Seminar](https://directaccessgp.com/us/news/new-england-museums-association-seminar/): https://www.youtube.com/watch?v=G__bpeTilSg In a year that has presented so many challenges, one of the highlights of 2020 for us was a presentation we took part in called “Accessibility in a post-COVID word?”. This was delivered for the New England Museum Association, where we tackled everything from the correct positioning for hand sanitizers, enabling access for service dogs, installing perspex screens, and many other COVID-19 related issues. The session finished with an understanding of how to develop access guides, which are becoming increasingly important in providing information to enable people with disabilities to make an informed choice about the accessibility of a […]
- [White River Valley Schools](https://directaccessgp.com/us/case-studies/white-river-valley-schools/): Direct Access has worked with White River Valley Middle School, home to the Wildcats, undertaking facilities audits of teaching facilities. This covered both indoor academic spaces such as classrooms and internal and external athletics programs.  Other school facilities that Direct Access audited include all the school’s restrooms, the hallways, and the gym – ensuring that all aspects of the school meet and comply with ADA standards and are safe for all White River Valley students who utilize them. The school is not just an education provider, facilities are used by the Vermont community, therefore our Education Access Consultants sought to […]

## Pages

- [Jennifer Ford](https://directaccessgp.com/us/about-us/jennifer-ford/): Jennifer Ford Access Consultant With a diverse background in supporting individuals with disabilities, Jennifer joined Direct Access after creating immersive and accessible experiences for schools, universities, municipalities, organizations, and sports teams across America. Jennifer’s youngest son, Gavin, who was born with Spina Bifida, serves as her inspiration, providing her with a front-row view of the challenges of living in a largely inaccessible world. In addition to her personal commitment to making the world more accessible, she has dedicated the majority of her professional life to advocating for and creating inclusive spaces for everyone. Most recently, she started 1000 Mile Consulting, […]
- [Accessibility Guidance](https://directaccessgp.com/us/accessibility-guidance/): Accessibility Guidance
- [Joe Prochilo](https://directaccessgp.com/us/about-us/joe-prochilo/): Joe Prochilo Access Consultant Joe coordinates Direct Access Consultancy’s Americans with Disabilities transition plan and audit programs for municipalities and educational provision across New England and New York State. An Advocate for the City of Worcester, Mr. Prochilo developed a first-in-the-nation access survey criteria for Mobility-impaired, Deaf, Blind, and Low-Vision populations. He instituted an access Gold-Silver-Bronze program to recognize access compliance for businesses and developed initiatives in the housing construction market to increase the number of accessible housing units from 5% to 20% of all newly constructed housing to ease a 35-year backlog for affordable accessible apartment units in the […]
- [Mathieu Kolensky](https://directaccessgp.com/us/about-us/mathieu-kolensky/): Mathieu Kolensky Access Consultant Mathieu has a wide-ranging experience working with individuals with developmental and physical disabilities. Mathieu also has experience working with individuals who have a hearing or visual impairment.  Mathieu attended Westfield State University and received his BA in Sociology and BS in Regional Planning in 2016. Mathieu began volunteering in the fall of 2015 to assist with the Springfield Massachusetts Sled Hockey Program. This led to assisting with other adaptive sports programs around Springfield MA that included Bowling, Swimming, Beep Baseball, Fishing and Wheelchair Basketball for Center for Human Developments All In: Barrier- Free Recreation Program.  Mathieu moved […]
- [Keir Welch](https://directaccessgp.com/us/about-us/keir-welch/): Keir Welch Company Administrator Born visually impaired as a direct result of Nystagmus, Keir joined the Direct Access team in 2022, managing and co-ordinating internal operations amidst the firm’s exponential post-pandemic growth. Keir brought with her an extensive and experienced career as a healthcare professional, spending over a decade caring for people with dementia and helping non-verbal people to overcome communication barriers, as well as people who have suffered strokes. With five years of administration experience under her belt through the similarly expanding Nantwich Town Disability Football Club, operated alongside her registered blind husband, Keir has dedicated herself to communities in our […]
- [Steve Dering](https://directaccessgp.com/us/about-us/steve-dering/): Steve Dering Director, Strategic Partnerships Profoundly deaf since birth, Steve was initially based in Dubai, establishing Direct Access’ operations in the Middle East. He worked on Expo 2020 Dubai for nearly four years, including two years as a secondment working on the curation and programming. Steve now leads on Direct Access’ business development programmes engaging with and developing bespoke consultancy programmes for clients in different countries. He has been the Access Consultant for several museums and hotels. He was the team lead working with rail operator TransPennine and on infrastructure projects in France. Steve was also the lead Consultant working on Heritage Lottery funded programmes for Sherbourne Valley, Coventry. […]
- [Steven Mifsud](https://directaccessgp.com/us/about-us/steven-mifsud/): Steven Mifsud MBE Director of Accessibility Steven is the Founder and President of the award-winning disability accessibility consultancy, Direct Access. Inspired by his own experiences as a deaf cochlear implant user, Steven’s passion for inclusivity led to the creation of Direct Access. In recognition of his efforts to improve accessibility for people with disabilities, he was honored with an MBE in Her Majesty the Queen’s Birthday Honors list in 2021. Steven has played a pivotal role as the lead Access Consultant on several significant projects, including ADA Transition Plans for the City of Allen and the City of McKinney in […]
- [Accessibility Statement](https://directaccessgp.com/us/accessibility-statement/): This is an accessibility statement from Direct Access Consultancy LLC. Measures to support accessibility: Direct Access Consultancy LLC takes the following measures to ensure accessibility of the Direct Access website: Include accessibility as part of our mission statement. Include accessibility throughout our internal policies. Integrate accessibility into our procurement practices. Appoint an accessibility officer and/or ombudsperson. Assign clear accessibility goals and responsibilities. Employ formal accessibility quality assurance methods. Conformance status The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and […]
- [Privacy Policy](https://directaccessgp.com/us/privacy-policy/): Last updated: September 25, 2023 This policy states how we collect data, how we store it, how we use it and how those who give us their details whether that is from visiting our websites and give us their data over the phone, face to face, and in writing and how they can request how that data is used by Direct Access Consultancy LLC. Direct Access Consultancy LLC is committed to protecting Your privacy and maintaining the security of any personal information received from You.   Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have […]
- [Construction Consultancy](https://directaccessgp.com/us/consultancy/construction-consultancy/): Certified Access Consultants for any construction project New build or refurbishment, considering access issues for people with disabilities at the feasibility stage informs the design and can avoid delays in Planning and Building Regulations approval – as well as unforeseen costs. So, our team of Access Consultants will work with you at every stage from inception through to completion, advising on all aspects of accessibility for both commercial and residential facilities.  Direct Access offers comprehensive accessibility consultation and disability services which integrate community engagement, legislation compliance, inclusive design planning, sustainable development practices, and a standard that goes beyond local law […]
- [Case Studies](https://directaccessgp.com/us/case-studies/): Direct Access Case Studies
- [News](https://directaccessgp.com/us/news/): Direct Access News
- [Contact Us](https://directaccessgp.com/us/contact-us/): Get In Touch We want to hear from you! Whether you have feedback that might help us or a burning question about our services —we’re all ears. Simply fill in the contact form and we’ll respond to you as quickly as possible. If you have a particular access requirement or a preferred way of communication, such as by video call, please let us know by calling us or sending a message to us on WhatsApp: (727) 478-2652 Full Name(Required) Phone Number Email Address(Required) Message (Required) Yes, I consent to my data being stored according to the guidelines set out in […]
- [Tactile Braille Map Boards](https://directaccessgp.com/us/products/tactile-map-boards/): Tactile Braille Map Video Many map boards offered to the general public are overly complicated, inaccurate, or inaccessible to disabled people. Direct Access are proud to offer our solution. Check out the launch video for our Tactile Map Boards and learn what went into creating this innovative wayfinder that is allowing facilities to offer accessible and up to date information to disabled people. https://youtu.be/YHa75v4dsNk?si=3CRsp52r3sYvVjzO Designed by a team of disabled people Manufactured using recyclable materials Serviced regularly with updated audio-visual content Consultation throughout the whole process The Tactile Braille Map Board is a static map that utilises Audio Described and […]
- [Right Hear](https://directaccessgp.com/us/products/right-hear/): RightHear The RightHear app is an orientation solution for the visually impaired which offers a sophisticated and dignified wayfinding system, improving maneuverability in indoor and outdoor spaces via the simple use of a smartphone. Orientation solutions can have a wider reach providing support for people with cognitive disabilities or agoraphobia (anxiety in unfamiliar places) who also face challenges. Designed to broaden personal independence, public and private space accessibility and expand the customer bases of businesses which boast its detailed and advanced sensor system, the RightHear app has been the solution of choice by over eight hundred venues since its launch […]
- [Induction Loops and Hearing Enhancement Systems](https://directaccessgp.com/us/products/induction-loops-and-hearing-enhancement-systems/): Hearing Loop and Induction Systems Our induction loops and hearing enhancement systems have been designed in collaboration with the industry pioneers Ampetronic and the deaf team at Direct Access (The founder Steven Mifsud MBE and company’s Chief Operating Officer were both born Deaf). Our systems have been brought together by real-lived experiences and the cutting edge industry leader to develop reliable and high quality pieces of assistive technology, delivering equality of access for its users. Nearly all accessibility audits and access appraisals undertaken by Direct Access identify a requirement for induction loops. It is a requirement under Section 219 of the Americans with Disabilities Act (ADA) which states: Assistive Listening Systems, […]
- [Emergency Pull Cards](https://directaccessgp.com/us/products/emergency-pull-cards/): Emergency Pull Cards Red emergency pull cords and the cards that accompany them are a necessity when it comes to the design of accessible lavatory facilities. Picture yourself as a mobility-impaired wheelchair user. Nature calls, so you head to a lavatory. Upon navigating to a toilet, you then experience a fall and are unable to independently lift yourself from the ground. The door is locked shut, and there’s nobody else in the lavatory. Scenarios like this are an unfortunate reality faced by disabled people every day. It is important, therefore, to provide red emergency pull cords, so that disabled people […]
- [Counter Induction Loop](https://directaccessgp.com/us/products/counter-induction-loop/): Counter Induction Loop The Direct Access Under the Counter Induction Loop is a bespoke hearing assistance device designed in conjunction with Ampetronic for those who are Deaf or hard of hearing. Designed to fit all reception and service desks, it has been specifically designed to reduce background noise making it easier for people with hearing aids to partake in conversation. Installation Our team of Deaf Service Engineers can install and commission your new system quickly and effectively. Once complete full onsite training is provided on your new system. Features Designed by the Deaf team at Direct Access in conjunction with industry pioneers Ampetronic. […]
- [Products](https://directaccessgp.com/us/products/): Key accessible products that make a real and substantial difference to the lives of persons with disabilities. The award-winning team at Direct Access provides a range of bespoke products and solutions which make a substantial impact on the the lives of disabled people.  Our goal is to create a world that accommodates the personal requirements of as many people as possible – by providing a range of options for interactivity.  Though there are no laws or legislation surrounding braille, ASL video, or audio description provision – going beyond legislation requirements and delivering an experience that is truly inclusive is what […]
- [Website Accessibility](https://directaccessgp.com/us/media/website-accessibility/): Website Accessibility At Direct Access, we believe that every person has the right to the benefits that only technology can offer. This includes independent access to the internet, apps, and other programs that have become second nature to us all for leisure and business. Ensuring that your website is fully accessible to disabled people is becoming an increasingly vital element in the success of any institution with a public-facing platform. Whether you are a small business owner, servant of a local government, or CEO of a large conglomerate, chances are you also own a website. If so, you have the […]
- [Tactile and Sensory Maps](https://directaccessgp.com/us/media/tactile-and-sensory-maps/): https://youtu.be/l-jMmDph5Og Sensory Maps Our A4 and A3 sized sensory maps give blind and partially sighted people access to information which improves spatial awareness, empowering them to engage with an environment independently. In a post-COVID world where people are encouraged not to touch static maps or Braille signage, our paper-based sensory maps issued to visitors provide a hygienic-friendly solution for personal use. Sensory maps can not only help visitors to identify sensory friendly spaces within your site but can be used as a guide for finding areas that are quieter and less crowded, spaces that have seating, and spaces with tactile […]
- [3D Printed Tactile Models](https://directaccessgp.com/us/products/3d-printed-tactile-models/): A New Pathway to Access Harnessing the power of 3D technology, our Accessible Media department produces tactile and Braille models enabling blind people to explore the dimensions and flow of buildings, objects, or animals that may not easily be described. Normally, apart from domesticated creatures, the animal kingdom is mostly ‘out of reach’ or at the very least limited, if a person’s main senses are touch, smell, taste, and hearing. Unlocking the experience of the animal kingdom for Blind and DeafBlind people, 3D models allow the ‘touch’ sense to take center stage – making them ideal for application in nature parks, zoos, […]
- [Sign Language and Captioned Videos](https://directaccessgp.com/us/media/sign-language-and-captions/): We specialize in developing content that is accessible for Deaf, hard of hearing and visually impaired people. Our clients range from local authorities to museums and art galleries. Our Accessible Media team offers: Deaf people fluent in sign language delivering translations. A fast turnaround. Ability to save into different formats to add to your platforms as required. Accurate subtitling composed by experienced editors.   Producing captions is not just a matter of mirroring spoken words, relevant sounds that may not be obvious such as a car horn or a bird need to be included so the viewer is aware of […]
- [EAC Codes - Enhanced Accessible Communication](https://directaccessgp.com/us/media/enhanced-accessible-communication/): EAC Codes Enhanced Accessible Communication EAC Codes – Enhanced Accessible Communication Our innovative QR system provides audio description in multiple languages and sign language videos. Enquire Now Access Guides Learn More Audio description and transcription Learn More Enhanced Accessible Communication EAC Codes Learn More Sign Language and Subtitled Videos Learn More Social Guides Learn More Tactile and Sensory Maps Learn More Website Accessibility Learn More Boston Direct Access Consultancy Limited 68 Harrison Avenue6th FloorBostonMA 02111T: (617) 518-5313F: (617) 518-5314 Clearwater Direct Access Consultancy Limited 4600 140th Avenue NorthSuite 180ClearwaterFL 33762T: (727) 478-2652F: (727) 538-4237 Get Directions Quick Links Consultancy Media […]
- [Audio description and transcription](https://directaccessgp.com/us/media/audio-description-and-transcription/): Audio description and transcription Our audio description services provide a narrative description of key visual elements in videos for viewers with a visual impairment. Transcription of correspondence services enables blind and visually impaired people to access information. From healthcare letters and financial statements to corporate magazines and brochures. Using our modern studio facilities we can adapt your script into an audio suitable format with suitable background music to support understanding. We can undertake both live readings and text to speech technology, the latter is a quicker and cost-effective solution for documents without complex terms. Enquire Now Access Guides Learn More […]
- [Access & Sensory Guides](https://directaccessgp.com/us/media/access-guides/): Access guides An Access Guide shares information about the accessibility of a venue. It provides essential reassurance that a venue is accessible and may be of interest to them. Access Guides help people who may find places overwhelming or who are unsure of where to go or what to do. Access Guides enable disabled people to plan their trips in advance and determine whether a place of interest is accessible to them, a friend or a family member. Access Guides help illuminate various aspects of a particular site for disabled people, such as its wheelchair accessibility, its braille provision, whether […]
- [Accessible Media](https://directaccessgp.com/us/media/): Generating Innovative and Inclusive Media for Everybody Direct Access produces accessible and inclusive media in a variety of formats, crafting everything from large print social guides, to bespoke sign language videos for major universities, to Easy Read documents for some of the busiest rail services. Our recording studios and tactile production facilities are stationed within the Accessible Media and Innovation Centre, Our recording studios and tactile production facilities are stationed within the Accessible Media and Innovation Centre, managed by a devout team of disabled people who aim to empower others through equal access to information. Explore the full range of […]
- [Mystery Shopping](https://directaccessgp.com/us/consultancy/mystery-shopping/): One or more of our team visits your site as a member of the public and reports back on the usability of your site. From parking to toilet facilities, to layout and approach of staff, the results helps to identify areas for improvement. All of our Consultants are registered with the International Association of Access Professionals. We have carried out mystery shopping exercises across a range of sectors including rail and tourist attractions in the UK, Europe, North America and Middle East. Reports are fully confidential. Enquire Now Accessibility Audits Learn More ADA Transition Plan Consultancy Learn More Construction Consultancy […]
- [Inclusion and Awareness Training](https://directaccessgp.com/us/consultancy/inclusion-and-awareness-training/): Disability Awareness Training by People with Disabilities Direct Access delivers cost-effective inclusion and awareness training for organizations, enabling staff to better understand the barriers that colleagues and customers with a disability may have. Our disability awareness training programs will assist staff to learn about legal responsibilities under the Americans with Disabilities Act (ADA), and promote a more inclusive approach. We can provide flexible training ranging from sessions for staff & line-managers, through to executive disability awareness training for HR & Senior Managers. It’s not just about physical or digital spaces—it’s about creating an atmosphere of understanding, respect, and openness. This involves training staff […]
- [Event Planning](https://directaccessgp.com/us/consultancy/event-planning/): Event Planning Accessibility to Events Direct Access helps organizations develop event planning and curation for accessible events. A full-time team were based at Expo 2020 Dubai developing training for staff and volunteers, Key Performance Indicators and advising on the curation of the whole event. Other events we have consulted on range from simple school fairs, large scale exhibitions, outdoor events and even black tie parties. We recently worked with the British Embassy in Abu Dhabi to ensure accessibility for the Queen of Great Britain’s birthday party. Accessibility to Any Kind Of Facility Outdoor festivals can have numerous obstacles to overcome to provide access […]
- [ADA Transition Plan Consultancy](https://directaccessgp.com/us/consultancy/ada-transition-plan-consultancy/): Direct Access provides American with Disabilities Act (ADA) evaluation and transition plan consultancy which goes beyond mere compliance to create innovative and accessible facilities for all. We operate as the prime provider or sub-consultant on many accessibility projects of varying sizes, serving universities, states, counties, townships, and cities. We help to identify facilities, programs, transportation, parks, sidewalks, public rights of way, and services that can be enhanced to meet Title II of the Americans with Disabilities Act. Unlike universal design, inclusive design is not static. Undertaking an ADA Transition Plan offers an opportunity for building managers and construction firms to not only […]
- [ADA Accessibility Audits](https://directaccessgp.com/us/consultancy/ada-accessibility-audits/): Our ADA Disability Accessibility Audits helps to identify where your site meets relevant federal, state, and local accessibility regulations. We go beyond stating mere compliance to helping you create accessible environments for all. Our team have real-lived experience of creating barrier-free environments. Our team of Access Consultants work on a wide variety of projects including pre-construction plan reviews, barrier removal planning and accessibility surveys for existing builds. We use bespoke tablet based systems to walk through your site(s) ensuring parking spaces, ramps, stairs, signage, public spaces, restrooms, signage and restrooms are all covered. The federal Americans with Disabilities Act (ADA) introduced in 1990 is […]
- [Consultancy](https://directaccessgp.com/us/consultancy/): Direct Access’ disability access consultancy services enables you to go beyond ADA and local building code compliance to create inclusive environments. Direct Access does not outsource any of our consultants. All members of our team are hand-selected based on prior experience and expertise within our industry and for their knowledge and experience of disability – combining our shared lived experience as disabled people, our team’s understanding of accessibility challenges and solutions are a result of an intuitive understanding of the built environment’s limits and potential, which helps us deliver professional reports and advice with quick turnovers. Please view our range […]
- [Sustainable Development Goals](https://directaccessgp.com/us/about-us/sustainable-development-goals/): United Nations Sustainable Development Goals and Disability Working with Direct Access, we will enable your organisation to take vital steps towards meeting social, economic, and environmental impact goals. The 2012 United Nations Conference on Sustainable Development led to a set of sustainable development goals (SDGs). These SDGs address all three dimensions of sustainable development (environmental, economic and social) and are integrated into the United Nations global development agenda. Not only are municipal, regional and federal governments tasked with putting these goals into action before 2030, but so are corporations, institutions, public services and SMEs. Each are expected to align their venues, products, services and employment practices to achieving several of […]
- [Careers](https://directaccessgp.com/us/about-us/careers/): We offer roles for new positions at Direct Access regularly, as the demand for our accessibility and inclusion services has continued to increase. If you think you have what it takes to be part of the team, apply for positions listed below! We recruit solely on individual merit. We will interview all applicants that meet a role’s minimum requirements. ADA Access Consultant (USA Wide) Direct Access, a leading U.S. accessibility consultancy, is expanding its team to service contracts across the United States, where we are developing ADA Transition Plan and delivering ADA site audits to a variety of locations.   […]
- [About Us](https://directaccessgp.com/us/about-us/): Direct Access is a Disability Owned and Operated accessibility consulting firm based in Boston, Massachusetts with clients across the United States. We deliver accessibility consultancy worldwide using our geographic reach to serve the needs of our local, national and multinational clients. Our teams are integral parts of local communities combining local knowledge of accessibility with emerging international best practices.  With offices in Clearwater, Fl and Boston, MA we have completed projects across the United States and worldwide. Our team, 86% who are people with disabilities provide real lived experiences of disability. President and Founder Steven is the Founder and President […]
- [Home](https://directaccessgp.com/us/): Award-winning ADA Accessibility Consultants DOBETM certified Universal Design and Accessibility experts. Learn more about Direct Access Direct Access is a leading accessibility and inclusion consultancy, proudly Disability Owned and Operated (DOBE™ certified) since 2004. Founded and run by people with lived experience of disability, we specialize in accessibility consultancy, accessible media, and inclusive products. With a team of consultants across the United States, we help organizations across the country to create environments that not only meet but exceed ADA accessibility standards and building regulations. Our work spans a wide range of projects—from small community venues to UNESCO World Heritage Sites […]


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