{"id":5377,"date":"2025-03-27T11:07:34","date_gmt":"2025-03-27T11:07:34","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=5377"},"modified":"2026-03-30T14:58:02","modified_gmt":"2026-03-30T14:58:02","slug":"hilton-hotels-resorts-design-consultancy","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/case-studies\/hilton-hotels-resorts-design-consultancy\/","title":{"rendered":"Hilton Hotels &#038; Resorts &#8211; Design Consultancy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5377\" class=\"elementor elementor-5377\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-dabb317 e-flex e-con-boxed e-con e-parent\" data-id=\"dabb317\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14a89b8 elementor-widget elementor-widget-text-editor\" data-id=\"14a89b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"90\" data-end=\"320\"><span style=\"color: #000000;\">Direct Access collaborated closely with Hilton to develop a comprehensive accessibility strategy for their new flagship property, Hilton Woking, ensuring full compliance with both local and international accessibility standards.<\/span><\/p><p data-start=\"90\" data-end=\"320\"><span style=\"color: #000000;\" data-teams=\"true\">Early design decisions determine whether accessibility issues become operational problems later. We identified where layouts and room configurations would create barriers in real use, allowing these to be resolves before they were built in.<\/span><\/p><p data-start=\"322\" data-end=\"679\"><span style=\"color: #000000;\">Our involvement spanned multiple project phases, beginning with design-stage reviews, where we provided detailed guidance on accessible room layouts, step-free access, and inclusive guest amenities. In addition, we conducted post-completion audits to assess real-world usability, identifying practical enhancements to further improve the guest experience.<\/span><\/p><p data-start=\"681\" data-end=\"1096\"><span style=\"color: #000000;\">We benchmarked Hilton\u2019s objectives against best-in-class hotels to ensure that their approach to accessibility and inclusion went beyond minimum legal requirements, delivering the highest possible standard of service for guests. Furthermore, we identified early risks for the wider design team, such as inaccessible layouts or guest amenities through detailed reviews of architectural drawings and concept visuals.<\/span><\/p><p data-start=\"1098\" data-end=\"1308\"><span style=\"color: #000000;\">Beyond regulatory compliance, we worked with the Woking Access Group to incorporate the lived experiences of local disabled guests, ensuring that accessibility measures were both functional and user-friendly.<\/span><\/p><p data-start=\"1310\" data-end=\"1792\"><span style=\"color: #000000;\">Throughout the process, Direct Access identified opportunities for differentiation, helping to ensure that Hilton Woking and the wider Woking Town Square development delivered an experience that is intuitive, dignified, consistent, and aligned with luxury hospitality standards for all guests. This work culminated in the development of The Hilton Group accessibility standard, providing the brand with a replicable accessibility toolkit to inform the design of future properties.<\/span><\/p><p data-start=\"1794\" data-end=\"1954\" data-is-last-node=\"\" data-is-only-node=\"\"><span style=\"color: #000000;\">This, in turn, established best-practice accessibility standards across Hilton\u2019s broader portfolio, reinforcing the Group\u2019s commitment to inclusive hospitality and reducing the likelihood of friction for disabled guests and staff members in the long-term.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Direct Access collaborated closely with Hilton to develop a comprehensive accessibility strategy for their new flagship property, Hilton Woking, ensuring full compliance with both local and international accessibility standards. Early design decisions determine whether accessibility issues become operational problems later. We identified where layouts and room configurations would create barriers in real use, allowing these [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":5378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[177],"class_list":["post-5377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-consultancy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hilton Hotels &amp; Resorts - Design Consultancy - Direct Access<\/title>\n<meta name=\"description\" content=\"W collaborated closely with Hilton to develop a comprehensive accessibility strategy for their neew flagship property, Hilton Woking.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directaccessgp.com\/uk\/case-studies\/hilton-hotels-resorts-design-consultancy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hilton Hotels &amp; Resorts - Design Consultancy - Direct Access\" \/>\n<meta property=\"og:description\" content=\"W collaborated closely with Hilton to develop a comprehensive accessibility strategy for their neew flagship property, Hilton Woking.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/directaccessgp.com\/uk\/case-studies\/hilton-hotels-resorts-design-consultancy\/\" \/>\n<meta property=\"og:site_name\" content=\"Direct Access\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DirectAccessGp\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-27T11:07:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T14:58:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2026\/03\/hilton.png\" \/>\n\t<meta property=\"og:image:width\" content=\"504\" \/>\n\t<meta property=\"og:image:height\" content=\"279\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Michael Miller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DirectAccessGp\" \/>\n<meta name=\"twitter:site\" content=\"@DirectAccessGp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Michael Miller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/directaccessgp.com\\\/uk\\\/case-studies\\\/hilton-hotels-resorts-design-consultancy\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/directaccessgp.com\\\/uk\\\/case-studies\\\/hilton-hotels-resorts-design-consultancy\\\/\"},\"author\":{\"name\":\"Michael Miller\",\"@id\":\"https:\\\/\\\/directaccessgp.com\\\/uk\\\/#\\\/schema\\\/person\\\/64f905bd0f656ae73f75fc4cb19ed034\"},\"headline\":\"Hilton Hotels &#038; 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