{"id":4582,"date":"2024-04-08T12:04:54","date_gmt":"2024-04-08T12:04:54","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=4582"},"modified":"2025-04-09T11:41:37","modified_gmt":"2025-04-09T11:41:37","slug":"designing-inclusive-retail-and-shopping-spaces-for-accessibility","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/news\/designing-inclusive-retail-and-shopping-spaces-for-accessibility\/","title":{"rendered":"Designing inclusive retail and shopping spaces for accessibility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4582\" class=\"elementor elementor-4582\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4f78c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"fb4f78c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf8a0bc\" data-id=\"cf8a0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-721af21 elementor-invisible elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"721af21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Designing inclusive retail and shopping spaces for accessibility<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26c6a31\" data-id=\"26c6a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-714ee7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"714ee7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94ef759\" data-id=\"94ef759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b39e6 elementor-widget elementor-widget-spacer\" data-id=\"01b39e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36c1ee elementor-widget elementor-widget-post-info\" data-id=\"b36c1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5b4e2a4 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/2024\/04\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>April 8, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-90b9a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90b9a44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19ad44a\" data-id=\"19ad44a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e48ef0 elementor-widget elementor-widget-image\" data-id=\"1e48ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"531\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/03\/AdobeStock_88732128-1024x680.jpeg\" class=\"attachment-large size-large wp-image-2646\" alt=\"A row of green shopping carts at the entrance of supermarket near a parking lot.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/03\/AdobeStock_88732128-1024x680.jpeg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/03\/AdobeStock_88732128-300x199.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/03\/AdobeStock_88732128-768x510.jpeg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/03\/AdobeStock_88732128-1536x1020.jpeg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/03\/AdobeStock_88732128-2048x1361.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-70163c5\" data-id=\"70163c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f1fde elementor-widget elementor-widget-text-editor\" data-id=\"a3f1fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">It is no secret that the rise of E-commerce, quickly accelerated by changes in people&#8217;s spending habits and the realities of our world economy, has resulted in physical retail spaces suffering losses in both consumer and business interest.<\/p><p class=\"simplyweb-checked\">However, while shopping for our favourite brands has never been easier for the average consumer, and that is unlikely to ever change, retailers can still thrive, generate revenue, and deliver unique experiences for their community, simply by learning from the driving factors that have attracted consumers, both disabled and non-disabled, to prefer shopping online.\u00a0<\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">The most obvious, is, of course, convenience. But another less spoken about reason and the competitive trump card is accessibility. Due to the static nature of built environments, structural changes to retail spaces are rarely seen and few and far between, and it&#8217;s this lack of consideration for inclusion that leaves many disabled people simply unable to even get through the front door, leading to that loss of interest in going out to visit these spaces, no matter which businesses set up shop therein.<\/span><\/p><p>In essence, being able to adapt to the needs of every type of consumer, and recognize that disabled people not only want to use these spaces but have the combined spending power to generate significant revenue are the first steps for retailers to best what the digital world offers. Moreover, no matter what online spaces can offer when it comes to convenience, it cannot offer the same type of interactive, social, explorative experience that discovering a retail outlet can. So in this blog, we&#8217;re going to go over steps retailers and their designers can take to ensure accessibility, inclusivity, and their future success &#8211; utilising our lived experience as a team of disabled people, and our work for clients in the sector such as <a href=\"https:\/\/directaccessgp.com\/uk\/case-studies\/woking-town-square\/\">Woking Town Square<\/a> in London and the famous McArthur Glen Retail Outlet at <a href=\"https:\/\/directaccessgp.com\/uk\/case-studies\/news-case-study-template-2\/\">Cheshire Oaks<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fd56615 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd56615\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ffec78\" data-id=\"1ffec78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e9e6cb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e6cb4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2b7b458\" data-id=\"2b7b458\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5b51ff elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c5b51ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Spacious shops, aisles, and pathways.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-834b18d elementor-widget elementor-widget-text-editor\" data-id=\"834b18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">Mobility-impaired wheelchair and scooter users often struggle in retail spaces due to the lack of space, particularly during peak visitor times. So when outlining spatial requirements, ensuring that pathways around the site and the outlets themselves are roomy is vital. Going beyond the minimum design requirements in this way will make for an enjoyable shopping experience overall.<\/p><p class=\"simplyweb-checked\">Moreover, due to height differences, it is important to incorporate split-height counters, which will also benefit children and visitors of short stature. You can get creative by creating tiered displays and training staff in disability awareness, preparing them to help or assist with difficult-to-reach items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fc1fab0\" data-id=\"fc1fab0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-156f7c0 elementor-widget elementor-widget-image\" data-id=\"156f7c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/04\/AdobeStock_377827744-1024x683.jpeg\" class=\"attachment-large size-large wp-image-4583\" alt=\"A young Caucasian woman in a wheelchair and a beaming smile holds her arms out and receives a bright pink paper bag of purchases from a shopkeeper in a clothing shop.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/04\/AdobeStock_377827744-1024x683.jpeg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/04\/AdobeStock_377827744-300x200.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/04\/AdobeStock_377827744-768x512.jpeg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/04\/AdobeStock_377827744-1536x1024.jpeg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/04\/AdobeStock_377827744-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9b27b07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b27b07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-055e04b\" data-id=\"055e04b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da244fc elementor-widget elementor-widget-spacer\" data-id=\"da244fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b205579 elementor-widget elementor-widget-image\" data-id=\"b205579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/08\/Close-Up-2.jpg\" class=\"attachment-large size-large wp-image-3082\" alt=\"A close-up of a man&#039;s fingers interpreting a tactile braille map board with his hands. The text reads &quot;Accessible Toilet &amp; Baby Change&quot;.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/08\/Close-Up-2.jpg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/08\/Close-Up-2-300x225.jpg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/08\/Close-Up-2-768x576.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4f7dfb8\" data-id=\"4f7dfb8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8ec6c7 elementor-widget elementor-widget-spacer\" data-id=\"e8ec6c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd73ba4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bd73ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accessible facilities and wayfinding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3301e71 elementor-widget elementor-widget-text-editor\" data-id=\"3301e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">Like with the shelves and counters, ensuring that payment areas such as till conveyor belts and self-service payment machines are height adjustable will help make carrying out transactions easier for the aforementioned groups. Moreover, any other store equipment like basket racks or scan-as-you-shop equipment must also be accessible and provided at multiple heights.<\/p><p class=\"simplyweb-checked\">Store signage must also be decipherable and easy to understand, particularly for the various types of people with cognitive disabilities. This can be maximised by ensuring that signage utilises strong colour contrast between the text and the background. Incorporating braille as a standard would also be beneficial to those with visual impairments.\u00a0<\/p><p class=\"simplyweb-checked\">Wayfinding incorporates so much more than just signage, however. Making regular audio announcements or additional visual cues such as colour coding can greatly increase the understanding of where to find items, within your retail environment.<\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Direct Access offers our own <a href=\"https:\/\/directaccessgp.com\/uk\/products\/tactile-map-boards\/\">Tactile map boards<\/a>, which incorporate braille, colour coding, and contrast, while also incorporating British Sign Language and Audio-Described content.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a09f3ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a09f3ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a76fa9c\" data-id=\"a76fa9c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8dd5bc3 elementor-widget elementor-widget-spacer\" data-id=\"8dd5bc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ec19f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f8ec19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Give customers more than one option<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67eb207 elementor-widget elementor-widget-text-editor\" data-id=\"67eb207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">If your retail outlet has shops stocking clothing, ensure that on-site fitting rooms offer at least one accessible stall with grab bars, seating, and lower hooks, to provide a comfortable shopping experience. Equally, ensure that restrooms in all shops operate on a similar standard by offering customers at least one legally compliant accessible restroom. If there is space to provide one, a\u00a0 Changing Places facility is also best practice. Doing this demonstrates to disabled people that you are willing to go beyond the minimum standard, increasing the likelihood of multiple visits and generating word-of-mouth in communities of disabled people with limited options for shopping.<\/p><p class=\"simplyweb-checked\">If you want to show disabled people that your site is accessible before they have even stepped foot in the door, in addition to all of the other recommendations, ensure that your entrance is readily accessible by installing ramps or leveled entrances instead of steps. Automatic doors or wide manual doors in addition to or in place of a standard door communicated to potential customers that your shop is a welcoming environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-539ea59\" data-id=\"539ea59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04d274b elementor-widget elementor-widget-spacer\" data-id=\"04d274b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-688fd6b elementor-widget elementor-widget-image\" data-id=\"688fd6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"449\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2021\/04\/changing-places-bathroom-1024x732-1-980x550-1.jpeg\" class=\"attachment-large size-large wp-image-1895\" alt=\"Disabled Toilets with a Changing Places Facility.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2021\/04\/changing-places-bathroom-1024x732-1-980x550-1.jpeg 980w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2021\/04\/changing-places-bathroom-1024x732-1-980x550-1-300x168.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2021\/04\/changing-places-bathroom-1024x732-1-980x550-1-768x431.jpeg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-385adde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"385adde\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d247e9e\" data-id=\"d247e9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ad3106 elementor-widget elementor-widget-spacer\" data-id=\"8ad3106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e596b elementor-widget elementor-widget-text-editor\" data-id=\"b0e596b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">All of these adjustments barely scratch the surface of what goes into making a truly accessible retail environment and are more general rules to go by than specific guidelines.<\/p><p class=\"simplyweb-checked\">In order to discover what suits your particular plan, we would recommend hiring accessibility consultants, like Direct Access, to collaborate on design choices with architects to truly deliver an all-inclusive environment.\u00a0<\/p><p class=\"simplyweb-checked\">If your site is one of the many retail outlets that has already been built and is looking to enhance accessibility measures, our team of auditors, who are disabled themselves, can carry out an on-site access audit &#8211; helping you embrace the principles of universal design and create a positive experience for your entire customer base.<\/p><p class=\"simplyweb-checked\">What are these universal design principles, you might be asking? The principles are based in;<\/p><p class=\"simplyweb-checked\">Equitable use of your space &#8211; the aesthetic design, consideration for features and equipment<\/p><p class=\"simplyweb-checked\">Flexibility of use &#8211; the space accommodating a wide range of preferences and needs,\u00a0<\/p><p class=\"simplyweb-checked\">Intuitive use &#8211; ease at which visitors can understand how to use the space.<\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Perceptibility &#8211; your accessible media formats; braille signage, BSL videos, large print menus\u00a0<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Tolerance for error &#8211; minimising the risk of hazards and adversity<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Low physical effort &#8211; ensuring that the space does not require visitors to exude physical effort that might tire or harm them.<\/span><\/p><p class=\"simplyweb-checked\">Looking to get started on your journey to inclusion? Contact the Direct Access team today!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ea8707a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea8707a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5b3935\" data-id=\"b5b3935\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e53612 elementor-post-navigation-borders-yes elementor-widget elementor-widget-post-navigation\" data-id=\"0e53612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\" role=\"navigation\" aria-label=\"Post Navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/case-studies\/the-5-cs-public-realms-project-belfast\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--label\">Previous<\/span><span class=\"post-navigation__prev--title\">The 5 C&#8217;s Public Realms Project, Belfast &#8211; Accessibility Consultancy<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div class=\"elementor-post-navigation__separator\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/news\/da-client-the-science-museum-group-opens-new-energy-revolution-gallery\/\" rel=\"next\"><span class=\"elementor-post-navigation__link__next\"><span class=\"post-navigation__next--label\">Next<\/span><span class=\"post-navigation__next--title\">DA client the Science Museum Group opens new Energy Revolution Gallery<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e728e73 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e728e73\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88c3afb\" data-id=\"88c3afb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>It is no secret that the rise of E-commerce, quickly accelerated by changes in people&#8217;s spending habits and the realities of our world economy, has resulted in physical retail spaces suffering losses in both consumer and business interest. However, while shopping for our favourite brands has never been easier for the average consumer, and that [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":1612,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[27],"class_list":["post-4582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-accessibility-guidance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Designing inclusive retail and shopping spaces for accessibility - Direct Access<\/title>\n<meta name=\"description\" content=\"It is no secret that the rise of E-commerce has resulted in physical retail spaces suffering losses in both consumer and business interest.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directaccessgp.com\/uk\/news\/designing-inclusive-retail-and-shopping-spaces-for-accessibility\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Designing inclusive retail and shopping spaces for accessibility - 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