{"id":4541,"date":"2024-03-12T15:34:50","date_gmt":"2024-03-12T15:34:50","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=4541"},"modified":"2025-04-09T11:45:23","modified_gmt":"2025-04-09T11:45:23","slug":"how-cafes-and-restaurants-can-better-serve-disabled-patrons","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/news\/how-cafes-and-restaurants-can-better-serve-disabled-patrons\/","title":{"rendered":"How caf\u00e9s, pubs and restaurants can better serve disabled patrons"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4541\" class=\"elementor elementor-4541\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4f78c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"fb4f78c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf8a0bc\" data-id=\"cf8a0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-721af21 elementor-invisible elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"721af21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How caf\u00e9s, pubs and restaurants can better serve disabled patrons<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26c6a31\" data-id=\"26c6a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-714ee7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"714ee7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94ef759\" data-id=\"94ef759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b39e6 elementor-widget elementor-widget-spacer\" data-id=\"01b39e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36c1ee elementor-widget elementor-widget-post-info\" data-id=\"b36c1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5b4e2a4 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/2024\/03\/12\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 12, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-98088e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98088e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d1715c6\" data-id=\"d1715c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8932b4 elementor-widget elementor-widget-image\" data-id=\"e8932b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/03\/AdobeStock_561471138-1024x683.jpeg\" class=\"attachment-large size-large wp-image-4542\" alt=\"A young Caucasian man who is a wheelchair user eats on the terrace of a restaurant with a Caucasian male friend. The friend assists by cutting his food up with a knife and fork.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/03\/AdobeStock_561471138-1024x683.jpeg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/03\/AdobeStock_561471138-300x200.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/03\/AdobeStock_561471138-768x512.jpeg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/03\/AdobeStock_561471138-1536x1024.jpeg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2024\/03\/AdobeStock_561471138-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-92e8715\" data-id=\"92e8715\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efc6e79 elementor-widget elementor-widget-text-editor\" data-id=\"efc6e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One of our team&#8217;s favourite subjects for blogs, (like this one), is using our combined knowledge of accessibility to make recommendations to business owners about how they can become more inclusive to current and (potentially future) disabled customers.\u00a0<\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Whether that&#8217;s by speaking about issues we regularly identify when we do access audits for clients within a particular industry, or drawing attention to access requirements which might be necessary for certain types of disabled people to access services &#8211; the overall aim is to highlight the benefits that only inclusion can provide to both disabled patrons and business owners.<\/span><\/p><p>The reason we come back to this topic is because customer satisfaction benefits everyone, and while there is an obvious short term cost involved when ensuring a business&#8217; premises, website, or resources are as accessible as they can be to the widest demographic &#8211; the positive impact such attention can have on the individual disabled person, wider society, and the revenue of (basically) all businesses, is simply too beneficial to ignore.<\/p><p>Today, we are drawing attention to businesses who deal in serving food and beverages, who are also part of an industry that we believe stands to gain the most from an inclusive approach to serving customers.\u00a0<\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Demographically speaking, the service industry not only has the highest amount of employed disabled people (according to a study by the UK Government), but also a huge number of disabled customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fd56615 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd56615\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ffec78\" data-id=\"1ffec78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb90a54 elementor-widget elementor-widget-text-editor\" data-id=\"bb90a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Disabled people, in general, are a significant portion<\/span><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\"> of the consumer market that is often underestimated by businesses and service providers. Individuals with disabilities, along with their friends and families, make up a substantial segment of the population &#8211; and ignoring this demographic means <\/span><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">missing out on<\/span><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\"> a significant potential customer base. Families of people with disabilities in the UK are estimated to spend roughly \u00a3274 billion a year, on a global scale this amount goes up to over US <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">$8 trillion<\/span><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\"> in disposable income and US <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">$13 trillion<\/span><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\"> when including friends and family <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">according<\/span><span class=\"NormalTextRun SCXW8685299 BCX8\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\"> the Valuable 500. In the UK, this frame highlighting the spending power of disabled people is referred to as the Purple Pound.<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">It&#8217;s not just a matter of consumer choice or spending habits either, certain groups of disabled people who cannot cook themselves depend on the services provided by their local cafes, restaurants, and takeaways as part of their regular diet. Furthermore, adults and elderly\/older adults are widely accepted to be the demographic most likely to eat out for lunch and dine out in the evening. M<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">ultiple studies and surveys even highlight the fact that older adults typically eat out more than younger adults and teenagers.\u00a0<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Naturally, many of these older adults mention are likely to be disabled themselves or disabled at some point within their lifetime. Add to this the fact that 1 in 6 people worldwide are disabled, (which is about 16% of the world population), a greater picture emerges about the demand for accessible pubs, restaurants, and cafes. And where there is demand, there is also money to be made.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e9e6cb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e6cb4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2b7b458\" data-id=\"2b7b458\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-834b18d elementor-widget elementor-widget-text-editor\" data-id=\"834b18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>So how can businesses tap into the Purple Pound?\u00a0<\/p><p>By carrying out a site visit and delivering an accessibility audit, our consultancy team can help restaurant, pub, and cafe owners improve inclusive measures across their equities which will lead to increased engagement from disabled patrons, create wider opportunities for disabled people to be employed, as well as enhance the visitor experience for existing customers.<\/p><p>Just some of the recommendations we typically make include provision of hearing enhancement systems, split height counters, a more diverse range of seating options, and menus in alternative formats like Braille and Large Print (the latter of which Direct Access has the capacity to facilitate directly).<\/p><p>By equipping site owners with the knowledge of where improvements can be made &#8211; as well as providing steps to address issues, Direct Access helps service providers access a wider audience of disabled people who not only want these services, but have every right to access them. Recently, we were the access consultants for Starbucks, who opened their first ever fully inclusive store in Washington last month.\u00a0<\/p><p>While the specifics varies from country to country, it is the obligation of businesses to provide certain provisions which ensure accessibility &#8211; so if you believe you are falling short of your obligation, or would simply like to maximise accessibility at your site&#8217;s premises, consider getting in contact with our team today.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fc1fab0\" data-id=\"fc1fab0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-156f7c0 elementor-widget elementor-widget-image\" data-id=\"156f7c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/WhatsApp-Image-2023-05-23-at-13.06.20-e1693490343365-1024x768.jpeg\" class=\"attachment-large size-large wp-image-4269\" alt=\"A plastic folder containing Large Print * Braille Menus for the Nantwich Bookshop and Coffee Lounge. A black and white photograph of the bookshop is printed in the centre.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/WhatsApp-Image-2023-05-23-at-13.06.20-e1693490343365-1024x768.jpeg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/WhatsApp-Image-2023-05-23-at-13.06.20-e1693490343365-300x225.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/WhatsApp-Image-2023-05-23-at-13.06.20-e1693490343365-768x576.jpeg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/WhatsApp-Image-2023-05-23-at-13.06.20-e1693490343365-1536x1152.jpeg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/WhatsApp-Image-2023-05-23-at-13.06.20-e1693490343365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ea8707a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea8707a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5b3935\" data-id=\"b5b3935\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e53612 elementor-post-navigation-borders-yes elementor-widget elementor-widget-post-navigation\" data-id=\"0e53612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\" role=\"navigation\" aria-label=\"Post Navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/news\/direct-access-nathan-leese-interviewed-on-international-wheelchair-day\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--label\">Previous<\/span><span class=\"post-navigation__prev--title\">Direct Access&#8217; Nathan Leese interviewed on International Wheelchair Day<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div class=\"elementor-post-navigation__separator\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div 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clients within [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":4542,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[27],"class_list":["post-4541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-accessibility-guidance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How caf\u00e9s, pubs and restaurants can better serve disabled patrons - Direct Access<\/title>\n<meta name=\"description\" content=\"Today, we are drawing attention to an industry that we believe stands to gain the most from an inclusive approach to serving customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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