{"id":4287,"date":"2023-09-08T10:51:47","date_gmt":"2023-09-08T10:51:47","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=4287"},"modified":"2025-04-09T13:21:38","modified_gmt":"2025-04-09T13:21:38","slug":"how-to-improve-access-for-auxiliary-aid-users-at-train-stations","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/news\/how-to-improve-access-for-auxiliary-aid-users-at-train-stations\/","title":{"rendered":"Improving access for hearing aid users at train stations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4287\" class=\"elementor elementor-4287\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4f78c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"fb4f78c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf8a0bc\" data-id=\"cf8a0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-721af21 elementor-invisible elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"721af21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Improving access for hearing aid users at train stations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26c6a31\" data-id=\"26c6a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-714ee7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"714ee7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94ef759\" data-id=\"94ef759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b39e6 elementor-widget elementor-widget-spacer\" data-id=\"01b39e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36c1ee elementor-widget elementor-widget-post-info\" data-id=\"b36c1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5b4e2a4 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/2023\/09\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>September 8, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-90b9a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90b9a44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19ad44a\" data-id=\"19ad44a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e48ef0 elementor-widget elementor-widget-image\" data-id=\"1e48ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"535\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/09\/AdobeStock_53614464-1024x685.jpeg\" class=\"attachment-large size-large wp-image-4291\" alt=\"A visually impaired man boards a train at a station.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/09\/AdobeStock_53614464-1024x685.jpeg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/09\/AdobeStock_53614464-300x201.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/09\/AdobeStock_53614464-768x514.jpeg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/09\/AdobeStock_53614464-1536x1028.jpeg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/09\/AdobeStock_53614464-2048x1371.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-70163c5\" data-id=\"70163c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f1fde elementor-widget elementor-widget-text-editor\" data-id=\"a3f1fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">In the wake of COVID-19, the travelling habits of commuters across the world were forced to adapt to a new world of masks, distancing, and online ticket purchases. Although it would be a huge understatement to minimise the impact of the pandemic on any nation&#8217;s transport infrastructure, the UK was arguably one of the most widely affected by the changes COVID introduced, due to the British population&#8217;s long-time reliance on public transport systems in comparison to countries such as the United States, as well as our particularly large population density.<\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">When regular train services finally returned, public reluctance to rely on public transport demonstrably increased, with ticket sales not at the heights they were pre-2020. Moreover, it did not help rail companies or the public when the rail unions started train strikes, which while fully deserving of support, have admittedly caused disruption to commuter journeys for a further 18 months, as of writing this blog.<\/span><\/p><p class=\"simplyweb-checked\">It did not take long for train companies to react to these changes. This year, Avanti, TransPennine, and Northern Rail, among various others, will be closing many of their traditional ticket stands in favour of automated ticket machines, while promoting the use of their rail apps for purchasing tickets in advance. This decision is not entirely surprising when we consider that many people, especially younger generations, now prefer to buy tickets in advance rather than on the day of travelling, due to a combination of continuous rail service disruption, and the sheer convenience of it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-98088e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98088e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-92e8715\" data-id=\"92e8715\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f59540e elementor-widget elementor-widget-spacer\" data-id=\"f59540e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efc6e79 elementor-widget elementor-widget-text-editor\" data-id=\"efc6e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\">The question then remains; Where do these changes leave disabled people?\u00a0 After all, many disabled people rely on ticket stalls due to compromised dexterity, cognitive\/learning limitations, or are simply of a generation less familiar or comfortable with technology.\u00a0<\/p><p class=\"simplyweb-checked\">It turns out that various train companies are in fact, doubling down on staff at these stations, promising to increase assistance for commuters, including help using ticket machines, and booking apps, and a shifted focus to other key issues experienced by disabled people on site, such as with navigation. In many of these companies&#8217; agendas, it is understood that greater integration of lifts and step-free navigation is a key priority to increase accessibility.<\/p><p class=\"simplyweb-checked\">While such changes are welcomed &#8211; It&#8217;s important to recognize that despite the closure of ticket offices and proposed changes in station layouts, there are several key locations within rail stations where audio communication between staff and customers will occur, which can only be properly addressed through the implementation of hearing loops. Key areas where loops are necessary include counters, ticket vending machines, lifts, platforms, and car parks. Induction loops can significantly enhance accessibility for individuals with hearing impairments and are a necessity by law.<\/p><p class=\"simplyweb-checked\">But how applicable are induction loops? Is their use limited to counters? We have listed key examples of what induction loops can allow rail service to offer hearing-impaired commuters at various points of interest below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d1715c6\" data-id=\"d1715c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-112c662 elementor-widget elementor-widget-spacer\" data-id=\"112c662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8932b4 elementor-widget elementor-widget-image\" data-id=\"e8932b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"427\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/counter-loop-1024x547.png\" class=\"attachment-large size-large wp-image-4247\" alt=\"A man wearing a hidden disability sunflower lanyard holds up a black, rectangular counter induction loop in both hands.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/counter-loop-1024x547.png 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/counter-loop-300x160.png 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/counter-loop-768x410.png 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/counter-loop-1536x821.png 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2023\/08\/counter-loop.png 1658w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-385adde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"385adde\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d247e9e\" data-id=\"d247e9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0e596b elementor-widget elementor-widget-text-editor\" data-id=\"b0e596b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Ticket Vending Machines: Many rail stations have automated ticket vending machines. Integrating hearing loops at these machines can assist passengers in understanding spoken instructions, ticket options, and transaction details.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Help Points: Help points are strategically placed throughout stations to help passengers. Hearing loops can be incorporated into these devices to facilitate clear communication between passengers and station staff.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Public Address Systems: PA systems are used for making announcements, conveying important information, and providing updates to passengers. Installing hearing loops at key points within the station can ensure that individuals with hearing impairments receive these messages effectively.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Passenger Emergency Intercoms: Emergency intercoms are crucial for safety and security in stations. Equipping these intercoms with hearing loops ensures that individuals with hearing difficulties can communicate effectively in case of emergencies.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Lifts\/Elevators: Hearing loops in lifts or elevators enable passengers to hear announcements related to floor levels, maintenance, and safety instructions while inside these enclosed spaces.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Car Parking Machines and Barriers: For stations with parking facilities, installing hearing loops at car parking machines and barriers can aid customers in understanding payment instructions and parking-related information.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\">Although emergency glass has been gradually removed at most stations for several months now, it is important to emphasise that this is not necessarily enough for passengers who use hearing aids. At the busiest, loudest, most chaotic train station &#8211; Induction loop systems are the only true solution to ensuring that people with hearing impairments are able to commute independently and are given equal access to staff services. The effective distance of hearing aid microphones is limited, and in noisy or reverberant environments, the clarity of sound is often compromised. Therefore, maintaining loops at service points like ticket offices remains highly beneficial for providing inclusive and accessible services to all passengers, including those with hearing disabilities.<\/span><\/p><p class=\"simplyweb-checked\">Direct Access can provide train operators with high-quality assured hearing loops and induction systems. Crafted in partnership with industry masters Ampetronic, our induction loops will allow service providers to accommodate equal and inclusive access for Deaf and hearing-impaired travelers in newly adapting commuter environments. Not only will our team install the loops ourselves (when available), but we will also provide you with complimentary staff training on how to use the systems.<\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Want to know more? Do you think your site could improve access for disabled people? Feel free to explore our <a class=\"simplyweb-checked\" href=\"https:\/\/directaccessgp.com\/uk\/products\/induction-loops-and-hearing-enhancement-systems\/\">Hearing Loops and Induction Systems Page<\/a>, or contact us directly using the form below and we will do our best to answer any queries.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ea8707a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea8707a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5b3935\" data-id=\"b5b3935\" 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post-navigation__arrow-next\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e728e73 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e728e73\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88c3afb\" data-id=\"88c3afb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-fd7749c e-flex e-con-boxed e-con e-parent\" data-id=\"fd7749c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a41e04 eael-gravity-form-button-custom elementor-widget elementor-widget-eael-gravity-form\" data-id=\"0a41e04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-contact-form eael-gravity-form eael-contact-form-align-default\">\n\t\t        <script>\nvar 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