{"id":4076,"date":"2023-03-15T13:20:14","date_gmt":"2023-03-15T13:20:14","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=4076"},"modified":"2025-04-09T13:53:30","modified_gmt":"2025-04-09T13:53:30","slug":"steven-mifsud-interview-improving-inclusivity-is-our-passion-2","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/news\/steven-mifsud-interview-improving-inclusivity-is-our-passion-2\/","title":{"rendered":"Steven Mifsud Interview: Improving Inclusivity is our passion"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4076\" class=\"elementor elementor-4076\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4f78c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"fb4f78c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf8a0bc\" data-id=\"cf8a0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d31169c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d31169c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Steven Mifsud Interview:<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df946c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7df946c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Improving Inclusivity is our Passion<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26c6a31\" data-id=\"26c6a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-714ee7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"714ee7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94ef759\" data-id=\"94ef759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b39e6 elementor-widget elementor-widget-spacer\" data-id=\"01b39e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36c1ee elementor-widget elementor-widget-post-info\" data-id=\"b36c1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5b4e2a4 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/2023\/03\/15\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 15, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-90b9a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90b9a44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19ad44a\" data-id=\"19ad44a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e48ef0 elementor-widget elementor-widget-image\" data-id=\"1e48ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/WhatsApp-Image-2022-05-23-at-9.46.23-AM-1024x768.jpeg\" class=\"attachment-large size-large wp-image-2966\" alt=\"Direct Access founder Steven Mifsud MBE, a Maltese man with short brown hair and a grey suit smiles for a photo in the courtyard of the Horniman Museum and Gardens on an overcast day. Behind him is a stone staircase leading up to a side-entrance of the museum.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/WhatsApp-Image-2022-05-23-at-9.46.23-AM-1024x768.jpeg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/WhatsApp-Image-2022-05-23-at-9.46.23-AM-300x225.jpeg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/WhatsApp-Image-2022-05-23-at-9.46.23-AM-768x576.jpeg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/WhatsApp-Image-2022-05-23-at-9.46.23-AM-1536x1152.jpeg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/WhatsApp-Image-2022-05-23-at-9.46.23-AM.jpeg 1600w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-70163c5\" data-id=\"70163c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f1fde elementor-widget elementor-widget-text-editor\" data-id=\"a3f1fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 12pt; font-weight: var( --e-global-typography-text-font-weight );\">This week, Direct Access founder and director Steven Mifsud MBE sat down with Crewe Nub News for a quick interview about our team\u2019s passion for inclusivity.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000; font-size: 12pt;\">Detailing our approach to accessibility, and our international growth as a business, we are thrilled to share Steven\u2019s interview below.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 12pt; font-weight: var( --e-global-typography-text-font-weight );\">Direct Access, the accessibility company and consultancy, based in Nantwich has been growing each year and has its sights set on growing even further.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 12pt; font-weight: var( --e-global-typography-text-font-weight );\">But it\u2019s still very much something that Steven Mifsud MBE, the director, cares passionately about. The company specializes in accessibility auditing, alongside producing accessibility products that enhance the living environments of disabled people, being born deaf, Steven knows the difficulties that a lack of accessibility can bring. It is his lived experience alongside his colleagues that has made Direct Access a special company and played a key role in its success.<\/span><\/p><p><span style=\"color: #000000;\">Cheshire Business Nub sat down with Steven to chat about how it all began and a little about its story so far.<\/span><\/p><p><span style=\"color: #000000;\"><strong>What inspired you to set up Direct Access?<\/strong><\/span><\/p><p><span style=\"color: #000000;\">I was born deaf, so I\u2019ve been facing barriers all my life and from a very early age I realized that the social environment around me was a disability, not my actual impairment. And I wanted to have a direct hand in changing things. I was getting frustrated at large firms, companies, and architects who said they knew all about accessibility but, they didn\u2019t, they only knew one part of it \u2013 the physical environment and there is so much more than just that.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e9e6cb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e6cb4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b7b458\" data-id=\"2b7b458\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-834b18d elementor-widget elementor-widget-text-editor\" data-id=\"834b18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\">You have a social environment, which is about attitudes and awareness, the physical environment, the digital environment which is ensuring that the internet is as accessible as possible for people and the sensory environment, which is about the smell, touch, and feel of an environment.<\/span><\/p><p><span style=\"color: #000000;\">And it is only when you look at those four key areas, do you get change, so I set up Direct Access with about \u00a3100 in my pocket. I never planned for it to get to what it is today, it just happened. And I think passion feeds it.<\/span><\/p><p><span style=\"color: #000000;\">Working with my colleagues, 80% of us have some form of disability so we are all on the same page and striving for the same thing and it brings a perspective that few others can give. I asked a colleague if they knew what inclusion was and they said that they didn\u2019t, but they knew what exclusion was, so it is those little moments that keep me going.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\"><b class=\"simplyweb-checked\">What\u2019s next for Direct Access?<\/b><\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">Our strategy is to keep going. This sounds simple but really what it means is that we want to continue doing what we are doing at a scale that suits us. We have opened an office in the U.S., and we\u2019ve won 5 new contracts there recently, and that keeps growing quickly.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">We\u2019re also present in Dubai and completed the Expo 2020 which I was the Director of Accessibility and had 25 million visitors over 6 months during a pandemic. But that experience taught me and the company so many different things about navigating through different regulations that it has helped us when working in different countries. So, we are keen to keep pushing and continue helping in new areas.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">We\u2019ve also taken a new lease for a unit near us, and we will be manufacturing different accessibility products, which is another part of the business that is growing.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\"><b class=\"simplyweb-checked\">How was the pandemic for Direct Access?<\/b><\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">It was a strange experience for us for sure. I like to keep busy, it\u2019s how I am naturally, and I know my colleagues are the same. So, we looked around and saw where the struggles were locally and one of the struggles was, that smaller companies or organisations couldn\u2019t get hold of PPE because they primarily had to buy in huge quantities that weren\u2019t going to work for them, or they couldn\u2019t get them through the government quick enough.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">So, what we did was use our resources, imported some PPE in large quantities, and then sold them at a cost to the companies and organisations that need it locally. Suddenly, we had a full team that was working on getting PPE to where it was needed. However, the pandemic shifted the accessibility landscape also.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">All the accessibility guidance is written pre-pandemic, and it showed its shortcomings, so this is where first-hand experience is useful.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\"><b class=\"simplyweb-checked\">Did your success surprise you?<\/b><\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">Back in the day, I was a consultant and a sub-contractor for some of the bigger firms. And I woke up and I was 40 and I thought I needed to accelerate things, push the company forward, and push myself.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\">I always thought Direct Access would grow, but when I concentrated on it a little more, the speed of it took me by surprise and I would never have envisioned that it would have taken off in the U.S. and certainly not in the Middle East. We\u2019ve had a lot of support from the Department for International Trade who have really helped develop our international footprints.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span style=\"color: #000000;\"><b class=\"simplyweb-checked\">Have things been more challenging recently, given the business landscape?<\/b><\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Yeah, it hasn\u2019t been ideal, but we\u2019ve kept going. It is a challenging environment. But I\u2019ve treated these times the same way I\u2019ve treated my disability. I can either sit at home and cry about it or do it, and I choose to do it. I take calculated risks typically if they make sense and I\u2019ll continue with that mindset I think, and besides, what\u2019s the alternative to not keeping going?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ea8707a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea8707a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5b3935\" data-id=\"b5b3935\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e53612 elementor-post-navigation-borders-yes elementor-widget elementor-widget-post-navigation\" data-id=\"0e53612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\" role=\"navigation\" aria-label=\"Post Navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/news\/direct-access-attending-the-sea-expo-and-summit-in-saudi-arabia-2\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--label\">Previous<\/span><span class=\"post-navigation__prev--title\">Direct Access attending the SEA Expo and Summit in Saudi Arabia<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div class=\"elementor-post-navigation__separator\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/case-studies\/transports-accessibles-a-lyon\/\" rel=\"next\"><span class=\"elementor-post-navigation__link__next\"><span class=\"post-navigation__next--label\">Next<\/span><span class=\"post-navigation__next--title\">Transports accessibles \u00e0 Lyon &#8211; Accessibility Audits<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e728e73 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e728e73\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88c3afb\" data-id=\"88c3afb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Steven Mifsud Interview: Improving Inclusivity is our Passion This week, Direct Access founder and director Steven Mifsud MBE sat down with Crewe Nub News for a quick interview about our team\u2019s passion for inclusivity. Detailing our approach to accessibility, and our international growth as a business, we are thrilled to share Steven\u2019s interview below. Direct [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":1705,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-4076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Steven Mifsud Interview: Improving Inclusivity is our passion - Direct Access<\/title>\n<meta name=\"description\" content=\"This week, Direct Access founder and director Steven Mifsud sat down with Crewe Nub News for a quick interview about the history of the team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directaccessgp.com\/uk\/news\/steven-mifsud-interview-improving-inclusivity-is-our-passion-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Steven Mifsud Interview: Improving Inclusivity is our passion - 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