{"id":3942,"date":"2022-05-30T10:46:45","date_gmt":"2022-05-30T10:46:45","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=3942"},"modified":"2025-04-09T14:20:42","modified_gmt":"2025-04-09T14:20:42","slug":"what-makes-an-accessible-hotel","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/news\/what-makes-an-accessible-hotel\/","title":{"rendered":"What makes an accessible hotel?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3942\" class=\"elementor elementor-3942\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4f78c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"fb4f78c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf8a0bc\" data-id=\"cf8a0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d31169c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d31169c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">What makes an accessible<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df946c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7df946c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">hotel?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26c6a31\" data-id=\"26c6a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3285c5a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3285c5a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-afd067b\" data-id=\"afd067b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edf932e elementor-widget elementor-widget-spacer\" data-id=\"edf932e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6af3da5 elementor-widget elementor-widget-post-info\" data-id=\"6af3da5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5b4e2a4 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/directaccessgp.com\/uk\/2022\/05\/30\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>May 30, 2022<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-90b9a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90b9a44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19ad44a\" data-id=\"19ad44a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e48ef0 elementor-widget elementor-widget-image\" data-id=\"1e48ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/pexels-quark-studio-2507010-1024x576.jpg\" class=\"attachment-large size-large wp-image-2919\" alt=\"A posh, spacious hotel waiting area with various white chairs and sofas overlooking a cityscape skyline.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/pexels-quark-studio-2507010-1024x576.jpg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/pexels-quark-studio-2507010-300x169.jpg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/pexels-quark-studio-2507010-768x432.jpg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/pexels-quark-studio-2507010-1536x864.jpg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/pexels-quark-studio-2507010-2048x1152.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-70163c5\" data-id=\"70163c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f1fde elementor-widget elementor-widget-text-editor\" data-id=\"a3f1fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">Tourism and hotel services enable providers to cater to people who want nothing more than an enjoyable and relaxing overnight rest, some good food, and, perhaps, an evening swim while they are at it. Whether checking in to a hotel for work or pleasure, the experience is expected to be enjoyable and stress-free, which means hotels must consider the accessibility of their spaces to ensure disabled people can enjoy the same level of experience as a non-disabled guest.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">It is not just the reception desk, bedrooms, swimming pools, restaurants, gyms, washrooms, beer gardens, smoking areas, spas, and retail areas that must all meet a similar standard of inclusive access; catering not only to a guest\u2019s physical requirements but also their sensory and digital environment is just as vital.<\/span><\/p><p><span style=\"color: #000000;\">Aside from the design of the building itself, the checking-in process and digital booking experience should be straightforward, without compromising any more time than the process should reasonably take.<\/span><\/p><p><span style=\"color: #000000;\">Hotels can often be sprawling labyrinths, particularly for larger chain hotels &#8211; so signage should be implemented throughout to combat disorientation. As a best practice measure, installing signs embedded with braille will assist visually impaired guests to navigate the location.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f37dff3 elementor-widget elementor-widget-spacer\" data-id=\"f37dff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e9e6cb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e6cb4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2b7b458\" data-id=\"2b7b458\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-834b18d elementor-widget elementor-widget-text-editor\" data-id=\"834b18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">However, it is not just about meeting accessibility standards, a big part of inclusion is ensuring an enjoyable experience. Hotels are expensive, and providing convenience should naturally be the top priority of facility owners rather than just meeting legal obligations.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">In light of this approach, make sure there are disabled-friendly rooms somewhere in the hotel, but preferably on the first floor. These rooms should be designed to provide a safe and comfortable experience for guests with visual or hearing impairments, neurodiverse conditions, or restricted mobility.<\/span><\/p><p class=\"MsoNormal simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">Hotel managers should also consider features such as sensory lighting, soundproof walls, accessible maps, and designated quiet spaces.\u00a0<\/span><\/p><p><span class=\"simplyweb-checked\" style=\"color: #000000;\">For on-site swimming pools, consider using ramps instead of ladders and offer seated lifts for mobility-impaired guests for convenient entry and egress as well as transfer systems like walls, which can help support wheelchair users as they enter and leave the pool. Pool chairs are another great accessibility measure, and can be conveniently removed from the pool when not needed.\u00a0\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fc1fab0\" data-id=\"fc1fab0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-156f7c0 elementor-widget elementor-widget-image\" data-id=\"156f7c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"416\" src=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/hotel-1024x532.jpg\" class=\"attachment-large size-large wp-image-4735\" alt=\"A photograph of the exterior of the Lake View Hotel, a long, white two story building situated on the edge of a road on an overcast day. Behind the site are some woods.\" srcset=\"https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/hotel-1024x532.jpg 1024w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/hotel-300x156.jpg 300w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/hotel-768x399.jpg 768w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/hotel-1536x798.jpg 1536w, https:\/\/directaccessgp.com\/uk\/wp-content\/uploads\/2022\/05\/hotel-2048x1064.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3625911 e-flex e-con-boxed e-con e-parent\" data-id=\"3625911\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e89ce elementor-widget elementor-widget-text-editor\" data-id=\"d9e89ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\"><span class=\"simplyweb-checked\">As a general recommendation, the primary means of entry to a swimming pool must be either a sloped entry into the water or a pool lift that is capable of being independently operated by a person with a disability. The secondary means of entry could be a pool lift, sloped entry, transfer wall, transfer system, or pool stairs. Either way, t<\/span>he law in many countries demands that swimmers with a disability have the same access to pools as non-disabled swimmers.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">To ensure safety, having the proper floatation devices for those with disabilities is critical to their safety while in and around water. As regular life jackets do not provide the necessary stability and support, look into special inflatable vests or safety belts for wheelchair users and individuals with mobility impairments.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">Other simple measures you can implement to ensure pool accessibility and safety are adequate lighting illuminating every area of the facility and surrounding area. Additionally, you might consider using textured paint designed for wet surfaces &#8211; ensuring safety without compromising your desired aesthetic.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">In the wider hotel, installing\u00a0<\/span><span style=\"color: #000000; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">disabled access lifts, including vertical platform lifts and overhead hoists, is another essential step toward increasing your hotel\u2019s accessibility. Also, make sure that communal toilets are fitted with grab rails and emergency pull strings with an accompanying emergency card with a contact number.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">While the structural design of the hotel is particularly important, you must also consider training staff n disability awareness so that they are equipped to deal with any emergencies or specific requirements of guests. At reception, employees should ask if guests have any access requirements as a standard since many disabilities are hidden and not immediately obvious. Guests might also not feel comfortable divulging their requirements without prompting due to past experiences.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">Another best practice opportunity for staff is training in level 1 sign language so that they can communicate with Deaf and hearing-impaired guests. and be aware of the different<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">So, with all these things in mind, how do we make sure hotels are accessible and meet modern standards of inclusion?<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">Well, as legislation is forever changing, Direct Access would recommend booking an initial accessibility audit to see what can be improved upon, so that your specific facility can achieve best-practice accessibility standards.<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000;\">Moving forward, we would then recommend rebooking an access audit every couple of years so that you can keep up to speed with the latest laws and provide the most accessible experience compared to your competitors. Not only are there several <\/span><span class=\"simplyweb-checked\" style=\"color: #000000;\">types of disabilities out there, but every guest is built differently, and is ultimately coming to your hotel for a great experience. By considering accessibility, you are one step closer to providing that for them and their families.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What makes an accessible hotel? Tourism and hotel services enable providers to cater to people who want nothing more than an enjoyable and relaxing overnight rest, some good food, and, perhaps, an evening swim while they are at it. Whether checking in to a hotel for work or pleasure, the experience is expected to be [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":1950,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[27],"class_list":["post-3942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-accessibility-guidance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What makes an accessible hotel? - Direct Access<\/title>\n<meta name=\"description\" content=\"When it comes to catering to disabled guests, providers must offer an experience that is as strong, inclusive, and accessible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directaccessgp.com\/uk\/news\/what-makes-an-accessible-hotel\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What makes an accessible hotel? 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