{"id":3940,"date":"2022-05-15T10:22:25","date_gmt":"2022-05-15T10:22:25","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?p=3940"},"modified":"2023-08-09T10:27:15","modified_gmt":"2023-08-09T10:27:15","slug":"podcast-with-sensory-access-dr-daniela-ferdico","status":"publish","type":"post","link":"https:\/\/directaccessgp.com\/uk\/news\/podcast-with-sensory-access-dr-daniela-ferdico\/","title":{"rendered":"Podcast with Sensory Access&#8217; Dr Daniela Ferdico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3940\" class=\"elementor elementor-3940\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4f78c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"fb4f78c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf8a0bc\" data-id=\"cf8a0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d31169c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d31169c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Podcast with Sensory Access'<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df946c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7df946c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dr. Daniela Ferdico<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26c6a31\" data-id=\"26c6a31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-714ee7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"714ee7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94ef759\" data-id=\"94ef759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43a596a elementor-widget elementor-widget-breadcrumbs\" data-id=\"43a596a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-90b9a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90b9a44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19ad44a\" data-id=\"19ad44a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c51b6d elementor-widget__width-initial elementor-widget elementor-widget-video\" data-id=\"2c51b6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=sF9GSakjwLs&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fd56615 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd56615\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ffec78\" data-id=\"1ffec78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb90a54 elementor-widget elementor-widget-text-editor\" data-id=\"bb90a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela Ferdico is a neurodiverse neuropsychologist who specializes in neurodevelopmetal disorders such as Autism &amp; ADHD, Izzi Ferdico is a student, aspiring video game designer, and co-founder of Sensory Access, a non-profit organisation that offers advice on how to curate accessible public events for people with sensory processing difficulties such as Down Syndrome, Fragile X, and other Sensory Processing Difficulties.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Direct Access had the pleasure of collaborating with Daniela and the Sensory Access team at Expo 2020 Dubai, working to create quiet rooms and deliver sensory cards to aid navigation for those with sensory processing differences and to enjoy the world expo to their fullest extent.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">More recently, we collaborated with Sensory Access to deliver accessibility for Amgueddfa Cymru \u2013 National Museum Wales, a Welsh Government sponsored body that comprises seven museums in Wales focusing on art and science exhibitions as well as interactive experiences and talks. Combined, the seven national museums in the Amgueddfa Cymru family attract visitors in excess of 1.9 million people any given year.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Other topics included in the podcast includes creating sensory accessibility to prepare audiences for one-time events such as Concerts and Festivals, as well as how we can create more accessible museums, including our collaborative work at National Museum Wales.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela and Izzi also discuss their work for huge festivals such as Lollapalooza and the feedback her team has recieved from businesses who work to implement sensory accessibility measures.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">VIDEO TRANSCRIPT<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr Daniela and Izzi Ferdico (Sensory Access), hosted by Michael Miller (Direct Access).<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:00:00] So what accessibility issues are presented by the majority of concert venues, museums and theaters?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:00:07] So I can take kind of museums and then maybe you want to talk about concerts a little bit. So I would say there\u2019s a lot of different things to think about. I think sometimes people think, Oh, it\u2019s a museum. It must be sensory friendly or sensory accessible because it\u2019s a quiet place meant to showcase art or whatever that particular museum is showing. I don\u2019t think people think about the acoustics as an example of a museum. Most museums you walk in and there\u2019s a big grand lobby made out of hard surfaces like marble. You don\u2019t think about how the acoustics in that space might affect those that have sensory differences, or even someone that\u2019s hard of hearing where it\u2019s really hard to figure out what people are saying because the sound is bouncing around. So if you have, for example, where you need to buy your tickets or where you need to communicate with other people in a place where the acoustics are difficult, that creates a problem. So just really thinking about even just from the minute you walk into a space, what\u2019s that experience like for people who process sound and visuals differently? And then, of course, you get to the whole experience of a museum. The navigation is the wayfinding very clear. Are there spaces where you can get away and have quiet moments if there are exhibits that are really, really overwhelming? Right.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:01:26] We would just add a museum in Los Angeles this week, and there are lots of places where you can kind of pull to the side and take a little breather there. It was an outside patio where you could go and just take in the view and get away from whatever was going on inside the museum, whether you were getting overwhelmed by the content or by the presentation of that content. And so those kinds of things make a museum space more accessible. And that\u2019s not often something that\u2019s considered when you\u2019re building a space to showcase art or any kind of presentation. So what would you say about concerts and theaters?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Izzi: [00:02:01] Well, concerts and theaters have different things. They\u2019re kind of similar in the way that they\u2019re both kind of on a stage. And so with that, you get they have the lighting, which is usually worse at concerts. And there\u2019s lights can be flashing. Sometimes there\u2019s fog effects. The sound is usually the main thing. Obviously at a concert especially, but also at a theater, it can be really, really loud and it can be kind of unexpectedly loud throughout different moments throughout the show. And then at a concert specifically, if you\u2019re in a standing room floor, you\u2019re dealing with a lot of people all kind of pressed against you. And so that can be really tough for anyone who has any touch sensitivities.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:02:45] And I think what makes something like that more accessible. I think, again, trying to not assume what a concertgoer may want. So a lot of times if we approach a concert venue and say, hey, we have someone that has some sensory differences and wants to go to this concert, it\u2019s usually offered like, Oh, well, they can sit in the disabled seating up in the third nosebleed section and then we have to go back. Well, no, this particular person actually really wants to be in that general admission crowd. They just need some accommodations. In order to be able to do that safely, they need to be able to hold on to something so they feel steady. They need to be able to be closer to the stage so they can see the performer and lip read or whatever their particular accommodation may be. And there\u2019s this assumption that like if you have any kind of disability, you immediately need to have a spot far away or, you know, in a certain section, and that\u2019s not appropriate for different kinds of disabilities. So I think we have to stop thinking that disability means one thing and accommodations mean one thing. There are lots of ways to make even loud, bright, kind of chaotic experiences, like a concert accessible if we take the time to think about what that individual person needs.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:03:56] So as you alluded to, that it\u2019s not a case of one size fits all, but what makes a concert accessible for guests from a sensory perspective? Just some of the basics, I suppose.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:04:09] And even they\u2019re thinking about before. So a lot of the concerts these days that are really popular concerts, individuals will line up before the show, either the morning of or sometimes even the night before, outside in line. And that\u2019s something that\u2019s difficult for some individuals, right, that\u2019s standing in line and that touching or, you know, that crowding and lots of people waiting to get in the doors and not knowing when the doors are going to open. All of that can cause a lot of difficulty. So just working with a venue to kind of see how can we accommodate this person that struggles with waiting in lines or lots of crowding? Can we just get them in one minute before everyone else gets in? Or can we have a place on the floor that\u2019s for people that have disabilities? So for example, one of the venues we work with in all of their general admission concerts, now they have a smaller section to the right hand side that has room in the very front, that has room in the very back. You can decide where you want to be within that space. There\u2019s only so many people and it\u2019s all people that have either an obvious or a hidden disability that can be in that space.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:05:09] So that allows them to have free movement just like anybody else that\u2019s in a general admission area. But it\u2019s a little bit more of a protected area so that they don\u2019t have to deal with some of the crowding that comes along with general admission. So they get to have the same equitable access to the stage and to the artist. And I think that\u2019s what\u2019s often forgotten, especially with concert, is that equitable access that someone in a wheelchair, for example, doesn\u2019t necessarily again want to sit up in the wheelchair section. They may want to sit on the floor. They have the right to set on the general admission floor and they have the right to have clear sightlines to the artist. So that might mean they need to be slightly off to the side or somewhere up front that they can\u2019t be in the middle of the general admission floor because then they don\u2019t have any sightlines, because now they\u2019re just looking at everybody lowers back because everybody else is standing right. So thinking about how do we accommodate different types of people, different ways of interacting with your built environment, depending on your abilities of your body and your brain and how it processes sensory information.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:06:06] So that\u2019s some examples of how it benefits people with certain needs. I think with theatres, concerts, museums like all together, like public spaces, venues. How does sensory accessibility benefit them, would you say?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:06:23] I mean, I think the thing that we\u2019ve found over time is the number one thing is information ahead of time, right? So we don\u2019t go into any of these venues or cultural experiences saying, oh, you have to completely change how you\u2019re presenting your art, right? Whether it\u2019s the architecture or the music or how something is presented, it\u2019s not about changing it or muting it. It\u2019s more about, okay, we\u2019re going to figure out exactly what this experience is like from the guest point of view so that we can then let the guests know ahead of time. So a good example is our sensory waiting cards, right where we bring a team through and we kind of rate everything, the visual, the audio, if there\u2019s any scent, if the floor is moving or vibrating, all of those kinds of things that might impact neurodivergent individuals. And that way they can see that information ahead of time and they can now prepare and they can bring whatever accommodation they need in order to make it through that experience, not only safely, but to enjoy that experience alongside their community, with their friends. And we found overall, if there\u2019s anything that makes the biggest difference, it\u2019s that having that information ahead of time and being able to prepare and having the information be really specific.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:07:34] One of the things I see a lot is on an entire theater show or a concert, you know, a warning, there\u2019s strobe lighting in this performance. So if you have epilepsy, take care. Well, that\u2019s great. But that basically just prevents anyone from epilepsy from going because there is just this label on the event that says there is some strobing somewhere at some point that\u2019s not inclusive. What\u2019s inclusive is saying, you know, 32 minutes in, there is 30 seconds of strobe lighting. So now the individuals can say, okay, 32 minutes and well, maybe 30 minutes in. I put my dark glasses on and I prepare myself or I leave the room and then I come back in 5 minutes later. So now I\u2019ve only missed that portion that might affect me, but I\u2019ve not been barred from the entire event because someone didn\u2019t take the time to figure out when that was and when I needed to have that moment of preparing myself. Right? So it\u2019s really about making information specific and not just saying this is a really loud experience or, you know, this is really this and not being specific about it because at the end of the day, all you\u2019re doing then is excluding people more.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:08:37] And a lot of what you\u2019re saying, just letting people know information in advance isn\u2019t that costly, really, is it? That would be my next question. Like how costly is it to implement sensory accessibility in each of these venues individually? I\u2019d imagine like concerts, maybe slightly more than others? I don\u2019t know.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:08:55] It just depends on what people want. So for a sensory rating card, it\u2019s really just paying a team for their time. So for example, with our company, there\u2019s a team of individuals that are neurodivergent, either autistic or sensory sensitive, that go in and experience it, take that data, create a sensory rating card so you\u2019re just paying for that time. If you have a venue that wants to train all their staff and how to support neurodivergent individuals, how to implement any kinds of tools like having sensory kits available, then of course there\u2019s those pieces. But overall, it\u2019s certainly a lot less expensive than putting in ramps or putting in different kinds of things. Out of all the different accessibility changes that we\u2019ve all made to venues over time, it isn\u2019t a very expensive option, especially when you think about the inclusion that you\u2019re creating and the customers that you\u2019re now able to include, right? The value, the financial value alone of those customers way outweighs any financial output.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:09:54] So for theaters and concert venues, because I know you\u2019ve worked with some like Lollapalooza. When you\u2019ve included like sensory rating information, what have the results been of that? Have you had feedback from them?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:10:07] Absolutely. Would you want to talk a bit about Lollapalooza or music festivals and what we usually do there instead of sensory reading cards?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Izzi: [00:10:13] Yeah. So at a music festival or concert, it\u2019s a little bit different because like for a theater show, we could go and preview it and then come up with a social story and a sensory rating card based on that preview. But for a music festival or a concert, everything happens once, and it happens in the moment. So you can\u2019t really like predict it. So what we do is at Lollapalooza, for example, and a couple others, we have usually an area or a tent that\u2019s kind of a space where people can come to kind of calm down. So we\u2019ll have beanbags and fidgets. And it\u2019s just like a designated area for anyone who wants to kind of get away from the business and like the volume of the festival. And then we can also provide support at the stages by kind of being up with security and if anyone needs help. For example, if someone\u2019s non-verbal and they need to get out of the crowd and the security will take them out, but then they can\u2019t communicate. So then we can provide communication cards so that they can communicate.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:11:17] Yeah, I think those are the two biggest things is again, having some support at a place like that that\u2019s so chaotic and so loud and it\u2019s more difficult to get away from some of those sensory aspects, but having a clearly marked space. So depending on the different types of festivals right now, we\u2019re working on one here in the Seattle area for the summer and we have both an interior sensory space, we have tents set up where people can go in and just relax and sit in a beanbag and put headphones on and get away from the noise.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:11:47] And then when they\u2019ve kind of reset their sensory system, they can go back out and enjoy the different stages. Again, there\u2019s support at the stages that they need, and just having that kind of ability to get away means that you can have loud, bright, chaotic environments as long as you provide that refuge. And we found especially like at Lollapalooza, which gets so crowded that it\u2019s not only autistic or neurodivergent people that use our areas, we get so much feedback from like, Oh, can I come in here? I just need to take a break for a minute to kind of get away from everything. It\u2019s so overwhelming. It\u2019s overwhelming for a lot of people. Right? And so there\u2019s no reason to not have those spaces. There\u2019s always a space where you can put in some beanbags and put on some ear headphones and have fidgets. That\u2019s not a difficult thing to set up and it makes such a difference and we get so much feedback. People saying this is the first time I\u2019ve been able to go to a music festival. This is the first time I\u2019ve been able to see my favourite artists that I listen to every day live with my community. Like that makes a big difference. It allows you to enjoy those experiences with your community, which is how they\u2019re meant to be experienced. It\u2019s very different from listening to something in your apartment by yourself to being in a whole space with other people who are all dancing to the music and singing the lyrics. It\u2019s an incredible, inclusive feeling. So we want to actually be inclusive and get everyone to be able to have that experience.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:13:11] Yeah, it\u2019s interesting because in music festivals, when they first came back here last year in the wake of COVID, I noticed that obviously hygiene took a precedent and I think now more than ever I\u2019ve noticed like more of a trend towards creating accessibility, both in terms of not just mobility but sensory. So I guess the question would be like, how much do you think the pandemic had an effect on this like ongoing trend now?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:13:39] I would say quite a bit, right. I mean, I feel like before the pandemic, we still had to fight quite a bit, you know, even at the bigger music festivals, like, you know, our accessibility is important to that. It\u2019s not just about this accessibility and that, that there are difficulties that neurodivergent individuals experience and that that accessibility is important. Now people are coming to us and saying like, Hey, we hear that you do accessibility for this. We really want you to be a part of this festival or this experience. And that\u2019s, I think, just been over the last few years where people are actually saying, like, okay, we realize now that this is something that\u2019s necessary versus us having to say this is really, really needed. And also during the pandemic, like these experiences were taken away from everyone. So everyone had to experience what it\u2019s like to want to go to a music festival or a museum or whatever and not be able to. And so I think that created a lot more empathy for people who wouldn\u2019t be able to go to it no matter what, and kind of inspired people to make their events more accessible because they know what it feels like to not be able to do it. Excellent point. Yeah.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:14:48] It\u2019s become would you say it\u2019s become a lot more important to these the public image of a lot of these organizations now that they have to kind of include it now because so many others have started. That makes sense to do that.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:14:59] I think it\u2019s a mix of both of kind of that empathy that\u2019s now inherent in people because they also had it taken away from them. And now it\u2019s like, oh, wait, like, I really need that feeling, I need that experience. I need to be able to get away from the daily stress and go have that outlet. And now that some of the bigger companies are doing that work, I think that makes way and sets an example. And so that\u2019s sometimes why we also push some of these bigger companies to say, you know what, if you take the first step and you create this accessibility, then it kind of sets the way for other companies to do it as well. So that\u2019s finally kind of beginning to happen.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:15:37] I guess the question to both of you for separate things, a theater or a museum or a concert venue, how do you carry out sensory accessibility audits of both of these different things? Is there differences? What are the commonalities?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Izzi: [00:15:53] Well, we don\u2019t really do audits of the concerts because it is kind of like a one time in the moment experience. You can\u2019t really audit it. So what we do at the concerts more is we\u2019ll kind of have like maybe a blanket kind of social story for the venue because that will always do the same. You go in here, you give them your ticket. But for the actual individual events, we\u2019re more there just to provide support. And so we can speak with the venue beforehand and we can have kind of a designated quiet area and we can have headphones available and fidgets available and we\u2019re we\u2019ll someone will be there to kind of be near the crowd. So if someone needs help, if they need to be escorted to the quiet area, if they need to communicate and they\u2019re nonverbal, we can provide that support. But it\u2019s you can\u2019t really do an audit of it since it is kind of just like it happens then it\u2019s done. We have been talking a little bit more with artists themselves, especially if there\u2019s like a whole tour that a band or artist is going on tour, meeting with them ahead of time and saying, okay, you know, we\u2019re going to be your accessibility consultant for this tour. And if anybody reaches out to the band for you know, \u201cI\u2019m in a wheelchair or I\u2019m hard of hearing or I\u2019m autistic, I want to come to the show, how do I do that?\u201d Then we can work with the band in the venues to make those things happen.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:17:13] We can find out like, Hey, yes, there is pyrotechnics during this part of an outdoor show, or there is something that, whatever it may be, that might be a little bit unexpected during a show. So we can let people know ahead of time. So we have started doing a little bit of that kind of preview, which is really nice because I feel like when we work with the artists directly, they have a little bit more push than the venues. They\u2019re a little bit more willing to implement things that they really want to be there for their fans and they want to include all of their fans. So I think that\u2019s something that if that begins to happen more and more, then we\u2019re also going to be able to create easier and better accessibility because of the power that the artist has when they go to different venues. So I think that piece is really exciting. And then museums, those are a lot more you know, there\u2019s a little bit of dynamic change of exhibits sometimes. So typically what we\u2019ll do is we\u2019ll tour a museum for the first time and we\u2019ll create a \u201csocial narrative\u201d. So that\u2019s what Izzy was describing. This is what the front door looks like. And when you walk in, you go, here\u2019s the front desk. And they kind of beep. Beeping sound is made when they kind of sign in your ticket. And then you go here and this is the general flow.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:18:25] This is how many exhibitions they are. If there\u2019s any exhibitions that always are there, then we describe those in detail. And then we either allow the venue to change what that document says over time, if there\u2019s different exhibits or they ask us to come back and we go through and do that. And so there\u2019s a social narrative that\u2019s kind of for the overall museum. And then we create the sensory reading cards that we\u2019ve described for each of the different exhibits. So you have this exhibit over here and this is what this is like, and this one over here is more immersive and has lots of sound and is in a small space. So here\u2019s a sensor rating card for this. And so then of course, those get updated as exhibits change. And that\u2019s again a really nice way to have an overall like, this is how I get there, and this is my overall experience. But here\u2019s the very specific sensory impact that I might experience in these different things. So again, I might choose to avoid this one because it\u2019s just not going to be something that I know my sensory system deals with really well, but I can enjoy all the others. And it\u2019s not this blanket statement of like, Oh, you know, this is a really immersive, futuristic museum, so just avoid it because of that, that is not inclusive, right? We want to be as specific as possible so we can allow people to make decisions for themselves.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:19:33] And what brought Sensory Access and Direct Access together to kind of work on these museums. And just in general what resulted as of this collaboration because last time we talked, I think it was kind of just new. I think.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:19:47] Yeah, yeah. I mean, so I think the first time we worked together with Direct Access was at Expo 2020 and working on such a huge scope, working on such a global event, I think we really called on each other\u2019s expertise because we have different areas of expertise. So together we really have this great kind of knowledge of all the different kinds of accessibility that is needed and applying that knowledge to new and novel things, right? A world pavilion that has a rotating vibrating stage that is meant to feel like you\u2019re flying on a drone. Like that\u2019s not something that we had ever rated before. Right. And I\u2019m sure it was the same for direct access. Like, how do we make that accessible for individuals that are hard of hearing or in a wheelchair? So I think it was really interesting to kind of work together. And I\u2019m coming from this perspective and how the brain processes information and direct access as a long history of creating accessibility and museums and all sorts of different places. And so I think now that we\u2019re beginning to work together on some of these museums, it\u2019s the same idea. You know, museums aren\u2019t. Painting on a wall. Museums are beginning to be really dynamic and can have all sorts of immersive exhibits or experiences that are interactive. And so being able to utilize the kind of expertise that we all have in working together creates this great overall accessibility piece for museums.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:21:11] Wordy question now. So in the in the UK this summer, we\u2019ve got a new BSE standard being passed. I think I talked to you about it, Daniella. It\u2019s pertaining to neurodiversity, accessibility specifically. So I\u2019m wondering what your thoughts are on this guidance because I think you had some correspondence about like with it being implemented in the first place, I think you said so. Do you expect this to impact like theatre and museums and concert venues unaware of the umbrella range of accessibility types?<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:21:40] I hope so. You know, I know that here in the States we have the ADA laws and it\u2019s the bare minimum of what you have to meet and it doesn\u2019t even touch on neurodiversity. It\u2019s just now beginning to talk about web accessibility, for example. And so I\u2019m hoping that this new standard in the UK really pushes accessibility for more than just mobility and and visual and hearing that we start thinking about how brains process sensory information and that those things are implemented. I know I had some like, like you said some questions that I answered for individuals that were putting that document together about what\u2019s a sensory room, what\u2019s a quiet room, what\u2019s the difference, what do we have to have in each? And just really delineating that very clearly, because when you get to any area where there\u2019s not a lot of knowledge, whether it\u2019s accessibility or anything else, a lot of words get used interchangeably. And so sensory room and quiet room get used interchangeably quite a bit and they are very different, right. And so, you know, implementing that and putting that into a document and bringing that out in the UK, I\u2019m hoping is going to make a huge difference for how we create experiences and what kind of refuge or accommodations we create in different spaces.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:22:55] But you do think that because a lot of people, when they design anything, whether it\u2019s a building or an environment, they kind of go for the average and that\u2019s the kind of person we go for. Whereas if you just if you address fringe cases, then that means you\u2019re going to be inclusive of literally everybody.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Dr. Daniela: [00:23:12] I kind of always go back to that idea of universal design. If we create something for if we put in a ramp as an example, that\u2019s next to a staircase and it\u2019s curved and it\u2019s beautiful. Everybody benefits from that. The person that struggles with their knees because they\u2019re older, the mom with the stroller, the person in a wheelchair, the person with a cane. It\u2019s not just all about the picture we get in our head like, oh, ramps are for wheelchairs, right? If we create an environment where it\u2019s easy to hear the acoustics visually, the information is presented in a clear way, and we know what we\u2019re getting into ahead of time. That\u2019s good for everyone. That\u2019s not just good for autistic individuals. Right? And so it\u2019s that idea of how can we create something that tells the story that we\u2019re trying to tell if we\u2019re a storyteller and trying to create an experience for our guest, but do that in a very curated way and take into mind the architecture, the acoustics, the knowledge. I mean, we have knowledge now, we know how our brains process sensory information. We now just need to apply that to how we invite guests to experience the things that we\u2019re trying to create for them. And, you know, making something accessible doesn\u2019t need to take away from the original experience. It often will just add to it if it\u2019s done well. Like, for example, if a different museum implements more signs to make it clearer where to go or implement a sensory room or quiet room, that\u2019s not going to change or impact the original experience, but it\u2019s going to benefit everybody. So I think sometimes people think that, oh, if I have to make my experience accessible, it means I have to take away all the cool stuff or all the cool effects, which is not necessarily true. You just need to have that preparation and so people can know what they\u2019re getting into ahead of time so it can still be the same or a better experience.<\/span><\/p><p class=\"simplyweb-checked\"><span style=\"color: #000000;\">Michael: [00:25:10] So what examples of that could you apply to concert and festival events where something is put in implemented for accessibility but benefits everybody?<\/span><\/p><p class=\"simplyweb-checked\"><span class=\"simplyweb-checked\" style=\"color: #000000; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Izzi: [00:25:21] Kind of like that same area we were talking about earlier at Lollapalooza where we had that tent that was just kind of a quiet area that people could come to that was open to anybody. And of course that benefits everybody. It doesn\u2019t take away from anyone\u2019s experience, and it\u2019s a resource that\u2019s beneficial for everybody and is open to everybody. 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