{"id":4050,"date":"2023-07-14T11:33:58","date_gmt":"2023-07-14T11:33:58","guid":{"rendered":"https:\/\/directaccessgp.com\/uk\/?page_id=4050"},"modified":"2026-03-25T12:58:40","modified_gmt":"2026-03-25T12:58:40","slug":"news","status":"publish","type":"page","link":"https:\/\/directaccessgp.com\/uk\/news\/","title":{"rendered":"Insights"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Direct Access<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Insights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\"A,Pool,With,A,Lifeguard,Chair,And,A,Red,And\"<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tThe Off-Peak Gap: Why Accessibility Is a Hotel Revenue Strategy Not a Compliance Exercise\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Every hotel strategy meeting, across the UK and Europe, returns to the same three questions.\u00a0 How do we extend the season?\u00a0 How do we reduce the trough between peaks?\u00a0 How do we build loyalty in a market with low switching costs?\u00a0 This summer will take care of itself. Occupancy is<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Holiday,Home,With,Disabled,Access\"<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tHow UK Holiday Parks Can Close the Commercial Gap They’ve Been Sitting On\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Introduction Disabled travellers are the most under-served audience in UK tourism, despite being one of its most commercially valuable.\u00a0 Nowhere is that truer than in the UK holiday park and caravan sector.\u00a0 For\u00a0decades, disability charities, community groups and family networks have been block-booking UK holiday parks. Not because operators\u00a0marketed to\u00a0them.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"pexels-kindelmedia-6994293\"<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tRetail\u2019s Digital Revolution Has an Accessibility Blind Spot Which Is Costing Millions\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

E-commerce doesn\u2019t have a traffic problem. It has a completion problem.Customers are landing on your site, engaging with products, and then dropping off before purchase. Not because of price. Not because of competition. But because something in the journey is getting in their way.Most retailers don\u2019t see it. The friction<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tWhy Accessibility Is an Operational Advantage for Schools\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Many schools are currently paying the price for poor design. Bottlenecked corridors, wayfinding changes every September, amplified noise in classrooms, non-compliant restrooms, and poor furniture choices each result in friction for school managers. It shows up as: Lost teaching time during lesson changeovers Staff pulled away from teaching to manage<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"Happy,Caucasian,Schoolgirl,In,Wheelchair,With,Her,Friend,Using,Tablet\"<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tThe BBC Got It Wrong: How Schools Can Support Every ASN Student\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Recently, the BBC published an alarming article that\u00a0identified\u00a0a growing gap between the support\u00a0required\u00a0for ASN pupils and what schools are currently able to deliver due to limited support staff, resources, and limited guidance. The article also points out that almost 300,000 Scottish school pupils (about\u00a043%\u00a0overall) are categorised as ASN, with the<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"The<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tRethinking Disability: Why We Advocate Socially but Experience Medically\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Anyone who knows anything about Direct Access\u00a0likely understands\u00a0that as a consultancy founded by people with disabilities, we take an empathetic, person-focused approach to accessibility and inclusive design.\u00a0 Of course, as a business, we also try to highlight how providing disability access provides social and financial value to our clients, but<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"The<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tThe Competitive Advantage of ADHD-Friendly Workplaces\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Globally, ADHD is estimated to affect around 5\u20137% of children and approximately 2\u20135% of adults, although many studies suggest that the condition is frequently underdiagnosed, meaning the true prevalence may be even higher. Given the significant proportion of people living with disabilities more broadly, it is essential that organisations ensure<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tWhat the BAFTAs Controversy Reveals About Policy-Deep Inclusion\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Ordinarily,\u00a0an accessibility consultancy\u00a0would not comment on the\u00a0latest\u00a0hot-button\u00a0controversies\u00a0in\u00a0the world of show\u00a0business. But\u00a0the events\u00a0at the 2026\u00a0British Academy Film Awards raise questions that sit squarely within our professional remit.\u00a0\u00a0 Direct Access works with\u00a0organisations\u00a0to translate disability inclusion from policy into operational practice. Inclusion is not achieved through statements of intent. It is\u00a0achieved through preparation,\u00a0communication,\u00a0and<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tMyths About Who the Equality Act Actually Protects\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

NOTE: A quick clarification before discussion runs away with itself. This isn\u2019t a partisan post. It\u2019s a practical one. As accessibility consultants, we work within the current legal framework every day. The point of this post is to explore what that framework actually covers and what changes might mean operationally.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tExploring the Incentives of Inclusive Rail Networks\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

As the UK rail industry charts a course toward modernisation, one critical factor continues to undermine performance and public trust: meaningful accessibility for disabled passengers. For Direct Access, we believe this is not only a question of compliance or public image, but a strategic opportunity to lead the way in<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tThe Business Case for Accessibility in a Visually Diverse World\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

The Business Case for Accessibility in a Visually Diverse World As organisations operate in an increasingly digital and interconnected world, the way information is presented, navigated, and understood has become a defining factor in how brands are perceived, trusted, and chosen. Accessibility, particularly for people with visual impairments, is no<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tAn Open Letter from a Severely Sight-Impaired Customer to DPD\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

The following Open Letter was published on our social media platforms on 4th February 2026 on behalf of a sight-impaired member of the team who wishes to remain anonymous. Dear DPD Team, I am writing to share my experience as a severely sight impaired customer, in the hope that it<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"A<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tHow Sensory Accessibility in Built Environments Benefits Everyone\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

In today\u2019s\u00a0fast paced, increasingly disorienting world, businesses are recognising that the social responsibility to make environments accessible is no longer\u00a0viewed as\u00a0a favour to disabled people or a tick box exercise to appease legal bodies, but a strategic advantage\u00a0in the world of business. The facts speak for themselves. Consider for instance,<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"The<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tBuilding Better Experiences Through Accessible Communication\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

Most organisations assume that if someone can hear, they can understand. That assumption is costing real money. When communication isn\u2019t clear, customers drop off, staff waste time repeating themselves, and mistakes creep in. It\u2019s not always obvious, but it shows up in lost sales, slower operations, and weaker client relationships.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\"The<\/div><\/a>\n\t\t\t\t
News<\/div>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tDesigning Inclusive Environments for People with Cerebral Palsy\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
\n\t\t\t

To design environments that truly include people with cerebral palsy, it is important to move away from the idea that accessibility requires analysing disability on a case-by-case, \u201cdisability by disability\u201d basis. Genuine inclusion is not about solving isolated problems for specific groups, (whether that\u2019s cerebral palsy, neurodivergence, visual impairments etc.),<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t

<\/div>\n\t\t\t\t