# Direct Access > International award-winning disability and accessibility organisation led by disabled people. ## Posts - [Direct Access renews sponsorship of Nantwich Town Disability Football Club](https://directaccessgp.com/uk/news/direct-access-renews-sponsorship-of-nantwich-town-disability-football-club/): Direct Access renews sponsorship of Nantwich Town Disability FC Nantwich-based disability firm Direct Access has renewed its commitment to sponsoring the local vision-impaired football team, Nantwich Town Disability Football Club, after initially becoming sponsors back in 2019 when the club went by the name Nantwich Town Wolves VIFC. Over the past two years, the bond […] - [UNBOXED 2022 - Event Planning](https://directaccessgp.com/uk/case-studies/unboxed-2022/): UNBOXED 2022 was an 8-month-long UK festival beginning in March and concluding in October 2022 that celebrated creativity, innovation, and culture. In addition to sharing interactive exhibits in science, technology, engineering, the arts, and mathematics across a huge variety of towns and cities as well as online, UNBOXED was open to public involvement in its […] - [Changing Places Statutory Guidance updated in Northern Ireland](https://directaccessgp.com/uk/news/changing-places-statutory-guidance-updated-in-northern-ireland-2/): Changing Places Statutory Guidance Updated in Northern Irelad Northern Ireland’s Finance Minister Conor Murphy announced changes to the statutory guidance requirements for Changing Places toilets in Northern Ireland this month. The Amendments Booklet – AMD 8 (2022) provides additional guidance to Technical Booklet R (2012) on access to and use of buildings within Northern Ireland. […] - [New BSI Standard for neurodiversity expected this summer](https://directaccessgp.com/uk/news/new-bsi-standard-for-neurodiversity-expected-this-summer-2/): New BSI Standard for neurodiversity to be published this summer Standards for the designing of buildings and accessibility for users are expected to change in just a few months as the first-ever BSI standard providing guidance on neurodiversity and the built environment will be made official; PAS 6463 Design for the mind. Building on designers […] - [Is disability access an afterthought for rail operators?](https://directaccessgp.com/uk/news/is-disability-access-an-afterthought-for-rail-operators-2/): Is disability access an afterthought for rail operators? In the past two years, the world underwent a global state of emergency that forced everyone on Earth to isolate and stay in their homes, which consequently limited our access to everything from seeing and touching those we hold dear, to making a walk to the shops […] - [New Accessibility Guide Published for Mass Transit](https://directaccessgp.com/uk/news/new-accessibility-guide-published-for-mass-transit-2/): New Accessibility Guide Published for Mass Transit The Government has revealed a new accessibility guide laying out ways to combat environmental and infrastructure-related barriers for disabled people who use rail. The outline of the guide “Inclusive Mobility; A Guide to Best Practice on Access to Pedestrian and Transport Infrastructure” states, “creating and maintaining an accessible […] - [SEND Support for children to be set out in UK law](https://directaccessgp.com/uk/news/send-support-for-children-to-be-set-out-in-uk-law/): SEND support for disabled children to be set out in UK law. SEND is a system of support designed by the UK government to provide disabled children special educational environments, equipment, programs, and healthcare suited to their specific needs, while simultaneously lessening the burden on the parents of disabled children who, without support to special […] - [Direct Access launches YouTube channel](https://directaccessgp.com/uk/news/direct-access-launches-youtube-channel-2/): Direct Access is proud to announce that we have added a brand-new YouTube channel to our ever-growing list of social media platforms! Our Ops director Steve Dering comments on the launch “After becoming increasingly confident in our filmmaking prowess these past few months through our other platforms, it felt like a natural next step for […] - [Direct Access delivering access in Trafford Town Centres](https://directaccessgp.com/uk/news/direct-access-delivering-access-in-trafford-town-centres/): Direct Access is delivering public realm programmes for Trafford Council, identifying ways of improving access in Altrincham, Sale, Stretford, and Urmston centres. - [Our guide to adaptive game controllers](https://directaccessgp.com/uk/news/our-guide-to-adaptive-game-controllers/): The Direct Access guide to adaptive game controllers This week, Direct Access handed in our accessibility audit of the National Video Game Museum in Sheffield. Although we are extremely passionate when any organisation expresses the desire to become accessible, our audit at NVM felt special, because beyond educating people about the rich history of the […] - [How can we make hospitals more accessible for disabled people?](https://directaccessgp.com/uk/news/how-can-we-make-hospitals-more-accessible-for-disabled-people-2/): How can we make hospitals more accessible? For many of us, visiting hospitals can be a nerve-wracking experience even on the best of occasions. Although we tend to try and avoid hospital visits generally, there remains a considerable chance that most people will need to visit a hospital at least once every few years. So […] - [Glasgow report highlights disability discrimination](https://directaccessgp.com/uk/news/glasgow-report-highlights-disability-discrimination-2/): Glasgow report highlights disability discrimination New research involving the charity Glasgow Disability Alliance (GDA), has found disabled people are continuing to face barriers accessing public buildings and services and are “hugely under-represented” in employment. This is in direct infringement of equality laws. In a clear example of discrimination, one participant of the charities’ report claimed […] - [Do I Need a DDA Access Audit?](https://directaccessgp.com/uk/news/do-i-need-a-dda-access-audit-2/): Do I need a DDA Access Audit? An Access Audit (also known as a DDA audit, Disability Discrimination Act Audit, or Disabled Access Audit) is an assessment of a building or facility, an environment, or a service compared to best practice standards to benchmark its accessibility to disabled people. The key element to refer to […] - [Direct Access to audit Science Museum Group's Medicine Gallery](https://directaccessgp.com/uk/news/direct-access-to-audit-science-museum-groups-medicine-gallery/): Direct Access to consult on the Science Museum Medicine Gallery Direct Access will shortly begin an exciting new project with the Science Museum Group, as we are currently recruiting disabled people to be involved in an accessibility evaluation of the Medicine Gallery at Science Museum London. This builds on our previous contract where we audited […] - [Assistive Technology venture announced by Policy Connect](https://directaccessgp.com/uk/news/assistive-technology-venture-announced-by-policy-connect-2/): Assistive Technology Venture Announced by Policy Connect A new joint venture between a thinktank, a university, and a charity could help ensure that future public policies on assistive technology are able to transform the lives of disabled and older people. The Assistive and Accessible Technology (ATech) Policy Lab is a new program created to join […] - [Locomotion Museum opens consultation on new building](https://directaccessgp.com/uk/news/locomotion-museum-opens-consultation-on-new-building-2/): Locomotion Museum opens Consultation on new building Last year, Direct Access worked with the National Railway Museum (now called ‘Locomotion’), making a series of accessibility recommendations that are part of the established infrastructure of the site. We are thrilled to announce that these recommendations will now feed into their new building plans, whereby Locomotion will […] - [Most British websites fail to meet best practice accessibility standards](https://directaccessgp.com/uk/news/most-british-websites-fail-to-meet-best-practice-accessibility-standards/): Most British websites fail to meet best practice standards of accessibility The UK Government recently published a report detailing the findings of a study that explored website accessibility standards on several UK sites managed mostly by large public sector organisations in the health and public service sector as well as government agencies. Research showed that […] - [Royal Welsh College of Music & Drama - Accessibility Audits](https://directaccessgp.com/uk/case-studies/royal-welsh-college-of-music-drama/): The Royal Welsh College of Music and Drama (Coleg Brenhinol Cerdd a Drama Cymru) in Cathays Park, Cardiff, is a conservatoire with alumni including Anthony Hopkins, Rob Brydon, Dougray Scott, and Aneurin Barnard. It was the first and is one of only two All-Steinway conservatoires in the UK. The Royal Welsh College of Music & […] - [Hearing Loops for public facilities](https://directaccessgp.com/uk/news/hearing-loops-for-public-facilities-2/): Hearing Loops for public facilities Imagine not being able to hear the speaker across the roar of a crowd, the bank cashier, or a bus driver over the noise of an engine. For many of the one in six of the UK population with some form of hearing loss, this is a daily reality. Hearing […] - [Government publish new tactile paving guidance](https://directaccessgp.com/uk/news/government-publish-new-tactile-paving-guidance-2/): Government publish new tactile paving guidance Last month, the UK Government’s Department for Transport published new Tactile Paving guidance to boost mobility independence for people with vision impairments. The use of tactile paving surfaces is important because these surfaces convey vital information to vision impaired and other people about their environment, including hazard warning and […] - [Sheikh Mohammed issues new law protecting rights of people of determination in Dubai](https://directaccessgp.com/uk/news/sheikh-mohammed-issues-new-law-protecting-rights-of-people-of-determination-in-dubai/): His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE recently issued Law No. 3 of 2022 on the rights of people with disabilities in the emirate of Dubai. In addition, the ruler of Dubai issued Executive Council Resolution No. 1 of 2022 pertaining to the Executive Regulation of […] - [Direct Access joins Franco-British Chamber](https://directaccessgp.com/uk/news/accessibility-for-tkat-schools-2/): Direct Access joins Franco-British Chamber Direct Access has formally joined the Franco-British Chamber of Commerce & Industry. Created in 1873, it is the oldest international chamber of commerce in Europe. Becoming a member supports our partnerships that create inclusive environments for disabled people in France. In 2021, Direct Access won the Jury award at the […] - [World Braille Day: Raising Awareness for an Important Communication Tool](https://directaccessgp.com/uk/news/world-braille-day-raising-awareness-for-an-important-communication-tool/): Since 2019, World Braille Day has been celebrated to create awareness of the importance of Braille; an access and communication tool that has played a key role in the realization of human rights for blind and partially sighted people. Braille is the system of raised dots used for reading and writing by people who are […] - [Direct Access wins two export awards](https://directaccessgp.com/uk/news/direct-access-wins-two-export-awards/): Direct Access has won two prestigious export awards for exporting British expertise in accessibility: the Franco British & Trade Investment Awards and the Insider North West International Trade Award. Both awards were won on the same night in different countries and followed on from our founder Steven Mifsud’s MBE in the Queen’s birthday honours last […] - [Christmas gifts for people with sensory disabilities](https://directaccessgp.com/uk/news/christmas-gifts-for-people-with-sensory-disabilities/): Christmas gifts for people with sensory disabilities Deciding on a gift to get your loved ones, friends, and colleagues at Christmas can be a difficult and strenuous task. For many, gift-giving is an annual minefield where we worry ourselves about everything from settling on a socially acceptable price, whether a gift is too generic and […] - [Diriyah Gate - Design Consultancy](https://directaccessgp.com/uk/case-studies/diriyah-gate-3/): Located in the Northwestern outskirts of the Saudi capital city Riyadh, Diriyah is the original home of the Saudi royal family and served as the capital of the Emirate of Diriyah from 1744 to 1818. The Turaif district is a UNESCO World Heritage Site and includes iconic places such as Salwa Palace and At-Turaif Bath […] - [Tolerance and Inclusivity Week at Expo 2020](https://directaccessgp.com/uk/news/tolerance-and-inclusivity-week-at-expo-2020/): It’s the start of Tolerance and Inclusivity Week at Expo 2020 Dubai and the Direct Access team could not be more pleased with the efforts being made by the event’s key organisers to promote inclusivity and equality across the interlocking characteristics of gender, race, disability, religion, and culture. While our team is on the ground […] - [The National Model Design Code](https://directaccessgp.com/uk/news/the-national-model-design-code/): The National Model Design Code Back in July, the Department for Levelling Up, Housing, and Communities announced the National Model Design Code, new legislation to provide detailed guidance on the production of design codes, guides, and policies to promote successful design. It expands on the ten characteristics of good design set out in the National […] - [Disabled people proven to have faced discrimination during pandemic](https://directaccessgp.com/uk/news/disabled-people-proven-to-have-faced-discrimination-during-pandemic/): Disabled people faced discrimination during Covid-19 A story that has caught the attention of the Direct Access team recently is that a judicial review case was filed against the work and pensions Secretary Therese Coffey based on the accusation that the government treats claimants of universal credit more favourably than the millions of disabled people […] - [Royal Liverpool University Hospitals NHS - Accessibility Audits](https://directaccessgp.com/uk/case-studies/liverpool-university-hospitals-nhs/): Direct Access are the Access Consultants for Liverpool University Hospitals NHS Foundation Trust – this Trust responsible for managing various hospitals across Liverpool City including Aintree University Hospital, Broadgreen Hospital, and the two central Liverpool University Dental Hospital and the Royal Liverpool University Hospital. Services cover the full range of hospital services, emergency room facilities, […] - [Direct Access is up for export awards!](https://directaccessgp.com/uk/news/direct-access-is-up-for-export-awards-2/): Direct Access nominated for exporting awards It has been a busy year for awards with Direct Access nominated for two awards with award ceremonies due to be held next month. We were nominated for: – Insider North West International Trader Award for a new category ‘New market’ recognising Direct Access’ successes in the United States. […] - [Ulster Hall, Waterfront, and International Convention Centre - Accessibility Audits](https://directaccessgp.com/uk/case-studies/ulster-hall-waterfront-and-international-convention-centre/): Direct Access provided accessibility audits of three iconic Belfast entertainment and conference venues: Ulster Hall, Waterfront, and the International Convention Centre, Belfast (ICC), ensuring the sites’ full compliance with the requirements of the BS 8300 code of practice. Ulster Hall is a grade A-listed building in Belfast, Northern Ireland. Situated on Bedford Street in Belfast city […] - [City Bridge Trust to fund independent access audits worth £5000 to improve accessibility](https://directaccessgp.com/uk/news/city-bridge-trust-to-fund-independent-access-audits-worth-5000-to-improve-accessibility/): City Bridge Trust to offer £5000 grants for audits To revitalise access in community buildings for those with sensory impairments, learning disabilities, hard of hearing, and mental health problems in London, City Bridge Trust has announced that grants of up to £5000 in value will be made available for application to charitable organisations in the […] - [Accessibility is an issue even for our leaders](https://directaccessgp.com/uk/news/accessibility-is-an-issue-even-for-our-leaders/): At Direct Access, our mission is to guide people towards creating an accessible, disability-friendly society through education and action. However, at the same time, we appreciate that creating a just and equal society for disabled people takes time, patience, and money to adapt to the challenges. Over the years, we have guided many businesses, charities, […] - [Disability Inclusion Strategies for the Workplace](https://directaccessgp.com/uk/news/disability-inclusion-strategies-for-the-workplace/): Disability Inclusion Strategies for the workplace Many employers want to establish diverse workforces that include people with disabilities, but don’t know how to do so. As an organisation that has a team consisting of 86% disabled people, Direct Access believes that exemplary practices in disability employment can offer many benefits. Considering this, we felt compelled […] - [Preparing Fire Evacuation Plans and Evacuation Procedures](https://directaccessgp.com/uk/news/preparing-fire-evacuation-plans-and-evacuation-procedures/): Preparing Fire Evacuation Plans & Procedures Setting up evacuation plans and incorporating the right strategies to suit your building premises is vital to preparing for a fire emergency. Picture yourself at a conference, team meeting, or exhibition. There are specific reasons attention is directed beforehand to the fire exits, which is that beyond meeting legal […] - [Sherbourne Valley, Coventry - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/sherbourne-valley-coventry/): Direct Access worked with Warwickshire Wildlife Trust to improve accessibility for the 10-mile stretch of the Sherbourne River that flows through Coventry. Dubbed the Sherbourne Valley Project, this is one of several projects we are involved in that aims to restore access and improve interpretation across Coventry, which also includes the new Coventry station masterplan […] - [Closed Captioning is Important and Channel 4 should know better](https://directaccessgp.com/uk/news/closed-captioning-is-important-and-channel-4-should-know-better/): Closed Captioning is important and Channel 4 should know better Closed captioning is one of many necessary tools utilised by disabled people, going largely unnoticed by those without disabilities. Although in many ways closed captioning is becoming increasingly visible in the mainstream thanks to the popularity of social media platforms such as Vimeo, YouTube, and […] - [TransPennine Express Stations & Services - Accessibility Audits](https://directaccessgp.com/uk/case-studies/transpennine-express/): Direct Access are the Access Consultants for TransPennine Express, the regional and intercity train operator for Northern England and Scotland. Action plans developed from audits of the 19 stations carried out in 2021 and 2022 are delivering improvement plans for the next 3-4 years. Stations managed by TransPennine were audited by National Register of Access […] - [Accommodating Autistic People](https://directaccessgp.com/uk/news/accommodating-autistic-people/): Historically speaking, the needs of people on the autistic spectrum in social and occupational contexts have been prone to misunderstanding and often, disregard. Since society at large is still catching up to recognising how common this hidden disability is, while also trying to navigate the endless changes and new terms coined for this condition (Asperger’s […] - [Horniman Museum & Gardens - Design Consultancy](https://directaccessgp.com/uk/case-studies/horniman-museum-gardens/): The Horniman Museum and Gardens in Forest Hill, South London appointed Direct Access as the Access Consultants for the £8.9m Nature + Love redevelopment. Spanning two galleries and three garden spaces, the four-year project, supported by the National Lottery Heritage Trust, will be completed in 2026. Commissioned in 1898 and opened in 1901, the museum […] - [Organising an accessible wedding](https://directaccessgp.com/uk/news/organising-an-accessible-wedding-2/): Organising accessible weddings Organising an accessible wedding Organising a wedding that considers the potential accessibility needs of one’s guests could easily be dismissed as additional stress to a day that in the planning stages, will no doubt have many. However, creating an accessible environment for your guests while considering their individual needs is simply a […] - [Notre approche d’audits d’accessibilité](https://directaccessgp.com/uk/news/notre-approche-daudits-daccessibilite-2/): Notre approche d’audits d’accessibilité Depuis dix-sept ans, Direct Access conseille aux organisations sur les améliorations à apporter en matière d’accès pour les personnes handicapées par le biais d’audits d’accessibilité des locaux et des services existants. Des évaluations d’accessibilité sont également réalisées sur les plans architecturaux avant et pendant les phases de construction. Dans le cadre […] - [Evacuation chairs are a legal requirement for schools](https://directaccessgp.com/uk/news/evacuation-chairs-are-a-legal-requirement-for-schools/): Evacuation chairs; a legal requirement for schools The Equality Act 2010 and the Regulatory Reform Order (Fire Safety) 2005 requires schools and other education establishments to have arrangements in place for their disabled students. Within the classroom setting, this is easily achieved with work being planned to suit certain needs and extra help being given. […] - [Direct Access founder Steven Mifsud MBE lends voice to the paralympics](https://directaccessgp.com/uk/news/direct-access-founder-steven-mifsud-mbe-lends-voice-to-the-paralympics/): Steven Mifsud, the profoundly deaf founder, and director of Direct Access, will see his dulcet tones broadcast to millions as he lends his voice to the Opening Ceremony of the Paralympics, which begins today in Tokyo. His voice will be utilised in the opening ceremony’s combination of imagery and audio-visuals. In addition, Steven will be […] - [Direct Access collaborate with Crossley Anderson on new community sustainability hub](https://directaccessgp.com/uk/news/direct-access-collaborate-with-crossley-anderson-on-new-community-sustainability-hub/): Direct Access collaborates with Crossley Anderson for sustainability hub Picture a former railway dock which has been left vacant and decrepit for years. Like many buildings and facilities throughout the UK left to abandon, it is a piece of industry architecture that through lack of care has become lost to history. In addition to being […] - [The Importance of Inclusive Design](https://directaccessgp.com/uk/news/the-importance-of-inclusive-design-2/): The Importance of Inclusive Design We hear, see, and read the word ‘inclusive’ a lot these days and we must admit that we are also guilty of overusing the term. The term portrays an image of being open and accepting for everyone, what could possibly be wrong with that? Nothing at all is the answer […] - [Easy ways to make inclusive and accessible environments](https://directaccessgp.com/uk/news/easy-ways-to-make-inclusive-and-accessible-environments/): Easy ways to make accessible and inclusive environments At Direct Access, we are often asked for easy ways to make environments accessible for disabled people. Are there any shortcuts? How can I be more accessible? The truth is that there are no absolute shortcuts but there are many simple adjustments to any organisation that will […] - [Access audits to remove barriers on all UK transport](https://directaccessgp.com/uk/news/access-audits-to-remove-barriers-on-all-uk-transport/): Access audits to remove accessibility barriers on UK transport This month, the government announced a National Disability Strategy to build back fairer from COVID-19, which will include major access audits of all UK railway stations and new laws to boost accessibility standards on buses and taxis. As access auditors for almost twenty years, we are […] - [Sharjah Humanitarian City, UAE - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/sharjah-humanitarian-city-2/): Sharjah City for Humanitarian Services (SCHS) is a local non-profit organization founded in 1979 as a branch of the Arab Family Organization in the Gulf region, aiming to advance the Arab family and develop the social services it needs. Direct Access undertook Access Appraisals of the washroom refurbishment programme for the Engineering Consultancy master-planners at […] - [Evacuation Chair Range Developed by and For Disabled People](https://directaccessgp.com/uk/news/evacuation-chair-range-developed-by-and-for-disabled-people-2/): Evacuation Chair Range Developed by and for Disabled People Direct Access has recently launched our brand-new Evacuation Chair range. Developed by disabled people, it is the first time that Chairs have been developed with a disabled evacuee in mind. Established in 2004, Direct Access remains the UK’s leading accessibility consultancy advising organisations on physical access […] - [BSL Interpretation and Inclusivity](https://directaccessgp.com/uk/news/bsl-interpretation-and-inclusivity/): BSL Intepretation and Inclusivity At Direct Access, we are often asked about the kinds of sign language interpreters. We provide sign language interpreter services to the NHS in England, Scotland, and Wales via an NHS SBS framework contract and produce sign language videos for a variety of clients. So, what is sign language? It is […] - [Building Bulletin 100](https://directaccessgp.com/uk/news/building-bulletin-100/): Building Bulletin 100 Updates Published in 2007, Building Bulletin 100 is non-statutory guidance on fire safety for schools. The Department for Education is currently updating the guidance, particularly for special schools. It covers how a school building should be designed so that pupils and staff will have early warning if a fire breaks out and […] - [Direct Access at Expo 2020 Dubai](https://directaccessgp.com/uk/news/direct-access-at-expo-2020-dubai/): Empowering People of Determination Expo 2020 Dubai will be the first World Exposition in the Middle East and Africa region this October. It will see the transformation of a 4.38km² site on the border of the Emirates of Dubai and Abu Dhabi to become the largest ever event staged in the Middle East. More than […] - [Direct Access Founder Steven Mifsud Appointed MBE in Queens Birthday Honours List 2021](https://directaccessgp.com/uk/news/direct-access-founder-steven-mifsud-appointed-mbe-in-queens-birthday-honours-list-2021/): Steven Mifsud, the founder of Direct Access has been appointed an MBE for services to International Trade in the Queen’s 2021 Birthday Honours list. Steven has led Direct Access to international export success sharing British innovation and expertise in creating accessible environments all around the world. The award recognises Steven’s work with the UK’s Department […] - [Disability and the lack of employment opportunities](https://directaccessgp.com/uk/news/disability-and-the-lack-of-employment-opportunities/): Disability and the lack of employment opportunities At Direct Access, we create opportunities for disabled people, and our senior directors are disabled themselves. Our Access Consultancy team are all disabled people, and we embrace life experience as an asset that offers insight and motivation. Throughout our careers as access consultants, we have met and worked […] - [What is a Hearing Loop?](https://directaccessgp.com/uk/news/news-case-study-template-3/): What is a Hearing Loop? Imagine not being able to hear the speaker across the roar of a crowd, the bank cashier, or a bus driver over the noise of an engine. For many of the one in six of the UK population with some form of hearing loss, this is a daily reality. A […] - [How to go beyond box-ticking](https://directaccessgp.com/uk/news/how-to-go-beyond-box-ticking/): How to go beyond Box-ticking The ever-present box-ticking exercises are administrative tasks that we all must do as part of our daily lives at work and at home. These exercises are inevitable and are sometimes an irritating step that must be taken to achieve a higher goal. We tend to lose sight of the thinking […] - [Direct Access launches sign language interpretation service with NHS](https://directaccessgp.com/uk/news/direct-access-launches-sign-language-interpretation-service-with-nhs-2/): Direct Access launches NHS sign language interpretation service Direct Access has secured a four-year NHS Shared Business Services framework contract to supply sign language interpreters for deaf and hard-of-hearing patients. We make this announcement on a very significant day for us at the company, Deaf Awareness Week. As our Founder and other members of the […] - [Steven Mifsud receives MBE at Windsor Castle](https://directaccessgp.com/uk/news/steven-mifsud-receives-mbe-at-windsor-castle-2/): Join us in congratulating our founder and director Steven Mifsud who was absolutely humbled and honoured to receive his MBE this week from the Duke of Cambridge at Windsor Castle for services to International Trade. The award recognises Steven’s work with the UK’s Department of International Trade to raise awareness of how small businesses and […] - [Mussenden Temple & Downhill Demesne - Accessibility Audit](https://directaccessgp.com/uk/case-studies/mussenden-temple-downhill-demesne/): Mussenden Temple and Downhill Demesne is an iconic National Trust property on the Northwestern coast of Northern Ireland. In 2021, Direct Access worked again with Causeway Coast and Glens Heritage Trust and the National Trust to undertake an access audit of the Castlerock estate in accordance with the Disability Discrimination Act (Northern Ireland) and Technical […] - [Causeway Coast and Glens Heritage Trust - Accessible Media](https://directaccessgp.com/uk/case-studies/causeway-coast-and-glens-heritage-trust-accessible-media/): Direct Access produced six audio descriptions and six sign language videos of area information guides and books for Causeway Coast and Glens Heritage Trust as part of the Heritage Fund recovering from COVID programme. These are shared on social media and within Tourist Information Offices. The Trust is a charity working on protecting and enhancing […] - [Causeway Coast and Glens Heritage Trust - Accessibility Audits](https://directaccessgp.com/uk/case-studies/causeway-coast-and-glens-heritage-trust-accessibility-audits/): Causeway Coast & Glens Heritage Trust commissioned Direct Access to undertake a series of consultations with disability stakeholders to identify ten sites across three Areas of Outstanding Natural Beauty (AONB). This included Giants Causeway, one of only three UNESCO World Heritage Sites in Ireland. NRAC and IAAP Certified Access Consultants audited sites to Disability Discrimination […] - [Sports Wales National Centre - Accessibility Audit](https://directaccessgp.com/uk/case-studies/sports-wales-national-centre/): Direct Access has worked with Sport Wales to complete Accessibility Audits of Sport Wales National Centre in Sophia Gardens, Cardiff. Established in 1972, it is the National Sports Centre for Wales. The site is the home international venue for Welsh Hockey. Other national teams training at the Centre include the Wales National Rugby Team, Wales […] - [Hertfordshire Blue Light Services - Accessibility Audits](https://directaccessgp.com/uk/case-studies/hertfordshire-blue-light-services/): Direct Access has undertaken disability accessibility audits for over 30 blue light services in Hertfordshire for Hertfordshire Police and for Hertfordshire County Council which is responsible for the premises used by Hertfordshire Fire Brigade and some locations by the East of England NHS Ambulance Service NHS Trust. For Hertfordshire Police, Direct Access’ NRAC Access Audit […] - [Cambridge Constabulary - Accessibility Audits](https://directaccessgp.com/uk/case-studies/cambridge-constabulary/): Since 2019, Direct Access has been the Access Consultants for Cambridgeshire Constabulary. We have audited each station as well as central Headquarters ensuring that secure environments can be maintained while being accessible for those that require it. Our access audits fully evaluated the premises and environment to check all provisions for disabled access are in […] - [McArthur Glen Cheshire Oaks Outlet - Retail Consultancy](https://directaccessgp.com/uk/case-studies/mc-arthur-glen-cheshire-oaks/): Direct Access are the Accessibility Consultants for McArthur Glen flagship outlet retail village at Cheshire Oaks. Containing over 140 stores covering a wide variety of brands, it is set out in a village style and pedestrianised. Our NRAC Certified Access Consultants advised on the car parking, public realm and customer facilities throughout the site. Working […] - [Direct Access featured on BBC News](https://directaccessgp.com/uk/news/direct-access-featured-on-bbc-news/): Direct Access featured on BBC news https://www.youtube.com/watch?v=KcAt5UXsoew This week Direct Access has been featured on BBC News Wales during lunchtime.  At a time when the COVID19 infection rate is rapidly increasing and more places face lockdown it is nice to be able to share a positive story. The pandemic has thrown up huge challenges and […] - [Avanti West Coast - Accessibility Audits & Design Consultancy](https://directaccessgp.com/uk/case-studies/avanti-west-coast/): Our work with Avanti West Coast originally started in 2017 when Virgin Trains commissioned Direct Access to undertake access audits of all the Virgin-managed stations on the UK’s West Coast Mainline between London and Glasgow serving 35m passengers a year.  Most of the buildings were Grade One listed with some Grade Two reflecting their significant […] - [City of Bath - Accessibility Audit](https://directaccessgp.com/uk/case-studies/city-of-bath/): Since 2013, Direct Access have been the Access Consultants for the UNESCO World Heritage city of Bath in Somerset. The historic Roman Baths in the city has over one million visitors per annum. Bath was founded in the 1st century AD. The Roman remains, especially the Temple of Sulis Minerva and the baths complex (based […] - [Middlewood Locks - Design Consultancy](https://directaccessgp.com/uk/case-studies/middlewood-locks/): The £1Bn iconic Middlewood Locks development in the heart of Manchester is a new mixed-use neighbourhood spanning 25 acres. The largest construction site in the city, 2,215 homes are being built with 900,000 sq. ft of commercial space, a 200-bed hotel, and a canalside park. Direct Access has provided Access Appraisals throughout the design and […] - [Woking Town Square - Design Consultancy](https://directaccessgp.com/uk/case-studies/woking-town-square/): Woking is a busy commuter town on the outskirts of London. Direct Access was part of a consortium for the accessibility of the project, which included Benoy Architects and Gillespies. This ambitious £460m project is a significant town square development including shops, flats, and a flagship 189-bed Hilton Hotel. The project involved: Reviewing existing legislation […] - [The Harris Museum - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/harris-museum/): Direct Access assisted in the development of the Harris Museum’s accessibility measures. Working with Preston Council and Lancashire County Council, Direct Access have supported plans to develop the first blended museum, art gallery, and library in the UK. The Harris Museum, Art Gallery, and Preston Free Public Library is a Grade 1 listed museum in […] - [The Science Museum Group - Accessibility Audits](https://directaccessgp.com/uk/case-studies/science-museum-group/): The Science Museum Group, the world’s leading group of science museums appointed Direct Access in 2021 to undertake accessibility reviews of three key museum sites. Direct Access mapped out the customer journey to identify all the touchpoints including pre- and post-visit. Onsite audits by NRAC and IAAP-certified Access Consultants covered both the public exhibition spaces […] - [York Racecourse - Accessibility Audits](https://directaccessgp.com/uk/case-studies/york-racecourse/): Direct Access is the Access Consultancy for the winner of ‘Best Racecourse in Britain’ 4 times including in 2017, York Racecourse. York Racecourse is the third largest racecourse in the UK in terms of total prize money offered. Attracting over 350,000 visitors per annum, it hosts the Ebor Handicap, one of Europe’s premier handicap races […] - [London 2012 Olympics "Step Free" Programme - Event Planning](https://directaccessgp.com/uk/case-studies/london-2012-olympics-step-free-programme/): In 2005, Direct Access’ Founder and Director Steven Mifsud was subcontracted to take the lead on achieving the London ‘Step Free’ programme ahead of the London 2012 Olympics. The project was to ensure that London’s rail network was made ready for the 2012 Olympic Games, hosted at 33 venues (17 for the Paralympics which followed). The […] - [Hello world!](https://directaccessgp.com/uk/uncategorized/hello-world/): Welcome to WordPress Demos. This is your first post. Edit or delete it, then start blogging! - [Virgin Trains Appoints Direct Access as Access Consultants](https://directaccessgp.com/uk/news/virgin-trains-appoints-direct-access-as-access-consultants-2/): Virgin Trains appoints Direct Access Direct Access, the Cheshire-based deaf-run accessibilityfirm, has won International Trader of the Year at the prestigious SouthCheshire Chamber of Commerce Awards. The award recognises Direct Access’ successful first year in the United Arab Emirates and the opening of the company’s first offices in Dubai. Established fifteen years ago in the UK, […] - [Importance of Induction Loop Provision](https://directaccessgp.com/uk/news/importance-of-induction-loop-provision/): The Importance of Induction Loop Provision During access audits, our NRAC Consultants are always recommending or inspecting induction loops. Induction loops are used to help hearing aid users effectively cut out background noise which results in better clarity of speech. One of the biggest issues hearing aid users face is background noise, this is because […] - [Direct Access appointed the Access Consultants for the new Blackpool Wintergardens Conference Centre](https://directaccessgp.com/uk/news/direct-access-appointed-the-access-consultants-for-the-new-blackpool-wintergardens-conference-centre/): Direct Access appointed consultants for Blackpool Wintergardens We are pleased to announce that Direct Access has been appointed the Access Consultants for the new Blackpool Wintergardens Conference Centre. Direct Access, commissioned by Blackpool Council will be working alongside the appointed Architects Bisset Adams to deliver and design a 21st-century conference centre for Blackpool based at […] - [Do I need a school access audit?](https://directaccessgp.com/uk/news/do-i-need-a-school-access-audit-2/): Do I need a School Audit? Do I need a School Access Audit? Schools must have a written accessibility plan. This is a statutory requirement from the Disability Discrimination Act (DDA) which remains in force in Northern Ireland. In England, Scotland, and Wales the Equality Act 2010 retains the requirement. The Department of Education in […] - [The 5 C's Public Realms Project, Belfast - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/the-5-cs-public-realms-project-belfast/): Direct Access were the accessibility consultants for the 5 C’s Project in Belfast, providing a review of 5 proposed street refurbishments for The Department for Communities (DfC) Belfast Regeneration Directorate. The Five Cs Project is the first project to come forward from the Developers Contributions Framework and is a public realm scheme which aims to […] - [Tactile Objects and Models are the Future of Accessibility](https://directaccessgp.com/uk/news/handling-objects-and-models-are-the-future-of-accessibility/): Most disabled people from lived experience understand what segregation and exclusion feels like. But ask the average disabled person what accessibility means to them, you are pretty much guaranteed to get a different answer every time.  To a wheelchair user, it might mean facilities offering automatic doors, wheelchair ramps, and split-height counters.  To someone with […] - [How cafés, pubs and restaurants can better serve disabled patrons](https://directaccessgp.com/uk/news/how-cafes-and-restaurants-can-better-serve-disabled-patrons/): One of our team’s favourite subjects for blogs, (like this one), is using our combined knowledge of accessibility to make recommendations to business owners about how they can become more inclusive to current and (potentially future) disabled customers.  Whether that’s by speaking about issues we regularly identify when we do access audits for clients within […] - [Direct Access' Nathan Leese interviewed on International Wheelchair Day](https://directaccessgp.com/uk/news/direct-access-nathan-leese-interviewed-on-international-wheelchair-day/): International Wheelchair Day, observed annually on March 1st, is a global celebration of the profound impact wheelchairs have on the lives of millions around the world. To celebrate the occasion, we sat down to interview team member Nathan Leese about the positive impact his wheelchair has made in his life and his participation in his favourite […] - [Why the parking area is the first indicator of your sites' accessibility](https://directaccessgp.com/uk/news/why-accessible-parking-is-the-first-priority-when-creating-inclusion/): As the point of entry for the majority of public facilities, the accessibility of a site’s parking area has the capacity to shape the perception of an entire facility in the eyes of disabled visitors. In this blog, we will explain some of the ways you can make your car park accessible and inclusive as […] - [The benefit to providing accessibility and sensory guides for site visitors](https://directaccessgp.com/uk/news/the-benefit-to-providing-accessibility-and-sensory-guides-for-your-site/): Whether you are a site owner providing an attraction to the public or are the custodian of a heritage site/museum, Accessibility and Sensory Guides are fast-becoming a standard of the overall visitor experience in public recreation, entertainment, and educational settings. Working very much in the same way as a traditional leaflet or brochure, Access and […] - [The Direct Access team weighs in on the UK Government's new Disability Action Plan](https://directaccessgp.com/uk/news/the-direct-access-team-weighs-in-on-the-uk-governments-new-disability-action-plan/): The UK Government has recently declared plans to engage with disability-related issues and make the United Kingdom the most “accessible place in the world for disabled people to live, work, and thrive” with the announcement of their 2024 Disability Action Plan. This highly publicised document, which was published last week, details the UK Government’s “immediate actions” […] - [Diriyah Square Offices & Kindergarten - Design Consultancy](https://directaccessgp.com/uk/case-studies/diriyah-square-offices-kindergarten/): The Kindergarten and Commercial Offices are part of the wider 7km2 Diriyah Gate Development, one of the largest cultural and heritage developments in the world, incorporating Najdi-inspired architecture overlooking the UNESCO World Heritage site At-Turaif.  The Kindergarten and Commercial Offices occupy a large site that forms part of the Diriyah Square (DSQ) area of the overall […] - [Direct Access' Steven Mifsud MBE to speak at 2024 Heritage Day Conference](https://directaccessgp.com/uk/news/direct-access-steven-mifsud-mbe-to-speak-at-2024-heritage-day-conference/): Direct Access founder Steven Mifsud MBE will speak at the annual Heritage Day Conference this year. The hybrid conference will take place on 7th March, in-person at St John’s Church Waterloo, London, and will also be streamed live to virtual delegates. Heritage Day is a leading heritage conference for all those interested in the sector […] - [The Direct Access Guide to Accessible Wayfinding](https://directaccessgp.com/uk/news/the-direct-access-guide-to-accessible-wayfinding/): When we hear the phrase “wayfinding”, what most frequently comes to mind is the application and availability of signage in a particular environment, which is normally used to signify elements of a space that requires visitor attention, or offer directional guidance in complex environments, such as shopping centres, hospitals, museums, theatres, apartment buildings, public parks etc. […] - [East Riding Museums - Accessibility Audits](https://directaccessgp.com/uk/case-studies/news-case-study-template/): Direct Access provided accessibility audits to the East Riding Museums Group to ensure that its sites are fully accessible and inclusive to disabled visitors and staff. The initial site audits included coverage of all six sites, including Sewerby Hall & Gardens, Beverley Guildhall, Beverley Art Gallery, Skidby Mill, Hessle Mill, and Goole Museum respectively. Each of […] - [The public restrooms that set the world standard for accessibility](https://directaccessgp.com/uk/news/the-public-restrooms-that-set-the-world-standard-for-accessibility/): Depending on where you live, the accessibility, frequency, and sanitary quality of local public restrooms wildly vary. In the United Kingdom, it speaks to a specific lack of both care and understanding, that local authorities do not invest in accessible and clean public WCs, where not only are public toilets perceived as a symbol of […] - [New academic journal highlights accessibility at Expo 2020 Dubai](https://directaccessgp.com/uk/news/new-academic-journal-highlights-accessibility-at-expo-2020-dubai/): A new academic journal released by the Springer Publishing Company this week has detailed feedback by disabled people (or People of Determination) on the accessibility of Expo 2020 Dubai. Expo 2020, which was held in the United Arab Emirates between October 2021 and March 2022, was a client of Direct Access for the entire duration […] - [A guide to curating inclusive exhibitions and museums](https://directaccessgp.com/uk/news/a-guide-to-curating-inclusive-exhibitions-and-museums/): When we think about accessibility in the context of most built environments, the first thing that comes to mind for most people is whether wheelchair users can directly access the building via ramps, sufficiently wide doors, and elevators. But accessibility is, as we all know, is much more than mobility access. True inclusion and accessibility […] - [How inclusive and accessible design leads to future-proof housing developments](https://directaccessgp.com/uk/news/how-inclusive-and-accessible-design-leads-to-future-proof-housing-developments/): What is Inclusive Design? In construction, inclusive design is a sustainable, inclusive, and cost-effective design practice, yet is also massively underutilised. For firms that do use inclusive design when approaching new builds, it presents an opportunity for site owners to create built environments that are massively beneficial to every individual in society who wants to […] - [The health, environmental, and social benefits of Biophilic design](https://directaccessgp.com/uk/news/the-health-environmental-and-social-benefits-of-biophilic-design/): Biophilic design (from the Greek, ‘philia’ meaning ‘love of life’) is an environmental design choice which is being adopted by architects and decorators around the world for modern office spaces and desk-based work environments.  Office spaces, though largely safe and unassuming compared to workplaces of past centuries still provide potential health hazards –  the most […] - [Direct Access appoints new Managing Director and bid team for UK as international growth accelerates](https://directaccessgp.com/uk/news/direct-access-appoints-new-managing-director-and-bid-team-for-uk-as-international-growth-accelerates/): Direct Access is excited to announce the appointment of Peter Brassington to the new role of Managing Director for Direct Access Consultancy in the UK. With full responsibility for the leadership and development of Direct Access’ UK business, Peter will take Direct Access to the next stage of success. Established in 2004 as an accessibility […] - [HS2 quiet spaces: a new accessibility standard and technical specification designed to protect mental health](https://directaccessgp.com/uk/news/hs2-quiet-spaces-a-new-accessibility-standard-and-technical-specification-designed-to-protect-mental-health/): HS2 Ltd has proposed an innovative and exciting new standard which it intends to implement across its upcoming railway systems called the “HS2 quiet spaces specification”. The specification, a health and safety design standard, sets out rules by which designers constructing railway stations must abide to fulfill HS2’s inclusive design approach – and details requirements […] - [Why the Models of Disability matter when creating inclusive environments](https://directaccessgp.com/uk/news/why-the-models-of-disability-matter-when-creating-inclusive-environments/): As access consultants at Direct Access, we often get asked this question and when we do, we tend to give a rather dry and professional answer explaining legal requirements and building regulations. Whilst it is true that these legal boxes need to be ticked, it is hardly an inspirational, encouraging, or motivating answer. The answer […] - [Direct Access in 2023 - A Year in Review](https://directaccessgp.com/uk/news/direct-access-in-2023-a-year-in-review/): First, the challenges. Life working at a small business always presents its challenges. In 2023, Direct Access experienced more of these challenges than we possibly have ever felt in our nineteen-year existence. Even as we anticipate celebrating twenty years of Direct Access in 2024, our well-oiled machine providing accessibility expertise –  based on our lived […] - [How business owners stand to benefit from accessibility and inclusion](https://directaccessgp.com/uk/news/how-business-owners-stand-to-benefit-from-accessibility-and-inclusion/): When we think of the built environments that make up our society, whether that’s bus stations, libraries, hospitals, supermarkets, or hotels, thought is rarely ever given to the potential of these spaces were they to be rebuilt, readjusted, and made inclusive. Indeed, when we think of accessibility and inclusion in relation to these environments, the […] - [The difference between disability awareness and understanding](https://directaccessgp.com/uk/news/the-difference-between-disability-awareness-and-understanding/): Much is often said about disability awareness, whether it’s businesses and organizations earnestly involving themselves in the various disability awareness days that happen each year, to huge corporations painting an image of inclusivity simply because they offer images of diversity in their branding – it is clear that in today’s world, people want to get […] - [How Direct Access is providing accessibility and sustainability for COP28](https://directaccessgp.com/uk/news/how-direct-access-is-providing-accessibility-and-sustainability-at-cop28/): COP28, the annual climate change conference, is scheduled to take place at the heart of Expo City in the United Arab Emirates in a matter of weeks now. The conference, which will see some of the most high-profile politicians, scientists, and environmental activists fly into Dubai to discuss sustainability, will be a key event in […] - [Direct Access founder Steven Mifsud MBE interviewed by London Build Expo on Diversity in Construction](https://directaccessgp.com/uk/news/direct-access-founder-steven-mifsud-mbe-interviewed-by-london-build-expo-about-diversity-in-construction/): Ahead of London Build Expo 2023, Steven Mifsud MBE sat with London Build Expo to talk all things Direct Access, ethical architecture, A.I, the future of technology, and diversity within the construction industry. Interview begins here: Thanks for sitting down with us Steven! Can you provide an overview of Direct Access’ mission and the core […] - [Direct Access on the reversal of UK rail ticket office closure proposals](https://directaccessgp.com/uk/news/direct-access-role-in-the-reversal-of-uk-rail-ticket-office-closure-proposals/): Earlier this year, a consultation programme was undertaken to ascertain the future of around 1,000 ticket offices at stations. These plans were initially developed by train operators to provide more staff on platforms and in response to an increase in the number of tickets purchased online. Today, it was announced that the UK government were […] - [Isle of Man Health & Social Care - Accessibility Audits](https://directaccessgp.com/uk/case-studies/isle-of-man-health-social-care/): Direct Access has provided accessibility audits for over 70 health and social care partnership sites on the Isle of Man, an undertaking which has included care facilities, residential homes, medical centres, day care services, mental health services, children’s centres, offices, various ambulance centres, Ramsey Cottage, as well as The Nobles hospital – the Isle’s largest […] - [The Importance of Accessible Wayfinding in Commercial Environments](https://directaccessgp.com/uk/news/the-importance-of-accessible-wayfinding-in-public-environments/): In the past ten years or so wayfinding has undergone massive changes that has made getting around more accessible to all. With the ease of availability of services such as Google Maps, finding your way from A to B has never been easier.  However, despite the ability to guide us through most populated environments on […] - [Etiquette for Interacting with a Visually Impaired Person](https://directaccessgp.com/uk/news/etiquette-for-interacting-with-a-visually-impaired-person/): To preface, it is important that we first acknowledge that while there are generally recommended methods of communicating with blind people, they are ultimately individuals with their own experiences, and will therefore have preferences unique to them. This blog entry is based on preferred etiquette which tends to overlap among visually impaired social groups, based […] - [Direct Access hiring for new Managing Director Role](https://directaccessgp.com/uk/news/direct-access-hiring-for-new-managing-director-role/): The Board of Directors at Direct Access are seeking a new Managing Director for its UK Operations. As part of the company’s global expansion into territories such as the Middle East and the United States, the current Direct Access Managing Director, Steven Mifsud MBE, will be transitioning into a group CEO role, setting the vision […] - [How to cater to the increased demand for Accessible Media](https://directaccessgp.com/uk/news/how-to-cater-to-the-increased-demand-for-accessible-media/): With society’s increased reliance on digital spaces to carry out everyday tasks, ensuring the provision of Accessible Media is vital. From ordering food shopping to doing taxes to arranging doctor’s appointments to streaming films and television, the digital realm has largely superseded the analogue methods of the past. This progression therefore demands that we ensure […] - [Direct Access announces public accessibility consultations for Royal Armouries Museums](https://directaccessgp.com/uk/news/direct-access-announce-public-accessibility-consultation-for-royal-armouries-museums/): Direct Access would like to invite D/deaf and disabled people to a series of consultation events to discuss the accessibility of facilities and exhibits at the Royal Armouries museums following the completion of accessibility audits by our internal team. Whether your critiques relate to exhibit interpretation, event curation, delivery of pre-visit information, restroom facilities, or […] - [Bupa - Accessibility Audits & Disability Training](https://directaccessgp.com/uk/case-studies/bupa-offices-staff-accessibility-training/): Bupa commissioned a new, environmentally friendly, state-of-the-art HQ building, modifying the health care provider’s existing site to allow for more choice-based working. As part of the strategy, Direct Access was asked to undertake access consultancy and carry out an access appraisal of the proposed refurbishment plans at the BUPA premises at Angel Court in London. […] - [Universal Design: Creating Spaces for All](https://directaccessgp.com/uk/news/universal-design-creating-spaces-for-all/): Universal design is the design philosophy that seeks to create products, spaces, and environments that are usable and accessible to people of all ages, abilities, and backgrounds. It is a framework that acknowledges and celebrates human diversity by creating spaces that are inclusive and welcoming to everyone. At the heart of universal design is the […] - [COP28 at EXPO City, Dubai - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/cop28-at-expo-city/): Direct Access worked with Expo City on the accessibility of the site for COP28 UAE. Managed by Expo City, the City hosted the 2023 United Nations Climate Change Conference this November. Direct Access provided a team of Access Consultants onsite undertaking international accessibility standard benchmarking for best-in-class accessibility. Our Access Consultants delivered; Full design plan reviews […] - [Improving access for hearing aid users at train stations](https://directaccessgp.com/uk/news/how-to-improve-access-for-auxiliary-aid-users-at-train-stations/): In the wake of COVID-19, the travelling habits of commuters across the world were forced to adapt to a new world of masks, distancing, and online ticket purchases. Although it would be a huge understatement to minimise the impact of the pandemic on any nation’s transport infrastructure, the UK was arguably one of the most […] - [What to expect from Direct Access founder Steven Mifsud's talk at the London And New York Build EXPO](https://directaccessgp.com/uk/news/what-to-expect-from-direct-access-founder-steven-mifsuds-talk-at-the-london-build-expo/): Implementing the RIBA Inclusive Design Overlay: This summer the RIBA released the Inclusive Design Overlay to the RIBA Plan of Work. This ground-breaking guidance empowers and equips design, construction, and management professionals to create and operate inclusive and equitable buildings and spaces to welcome everyone. At the London Expo, Steven will delve into what inclusive […] - [Benwell Dene Housing Estate - Design Consultancy](https://directaccessgp.com/uk/case-studies/benwell-dene-housing/): Direct Access is the Access Consultant for the upcoming modern and sustainable 146-home estate in Benwell, Newcastle. In addition to ensuring the implementation of inclusive and accessible housing with J M Architects and Southern Green, Direct Access advised on the application of the estate’s planned sustainable interpretation of the traditional terrace street pattern, which will […] - [Achieving Accessible Website Compliancy](https://directaccessgp.com/uk/news/achieving-accessible-website-compliancy/): Ensuring that your website is fully accessible to disabled people is becoming an increasingly vital element in the success of any institution with a public-facing platform. Whether you are a small charity owner, servant of a local government, or CEO of a large conglomerate business, chances are you also own a website. If so, you […] - [How Direct Access reviews residential buildings for accessibility​](https://directaccessgp.com/uk/news/how-direct-access-reviews-apartment-buildings-for-accessibility/): The Equality Act 2010, BS8300, Part M Building Regulations, Lifetime Homes Standards, and the Wheelchair Housing Design Guide (among various other legislations) sets out clear expectations and legal precedence outlining how building owners must promote the personal independence and comfort of their residents (of which many of are statistically likely to be disabled) by maintaining […] - [V&A East Storehouse & V&A Museum - Design Consultancy](https://directaccessgp.com/uk/case-studies/v-a-east/): Image © O’Donnell + Tuomey / Ninety90, 2018. The Victoria and Albert Museum, more commonly known as the V&A is the world’s largest museum of applied arts, decorative arts and design. Founded in 1852, it is expanding to two new sites at the Queen Elizabeth Olympic Park opening in 2025. V&A East Storehouse will provide […] - [United Nations International Organization for Migration (Geneva) - Design Consultancy](https://directaccessgp.com/uk/case-studies/united-nations-international-organization-for-migration-geneva/): Direct Access has provided Universal Design and accessibility consultancy services for the new International Organization for Migration Headquarters in Geneva, Switzerland. Working with the Architectural and design teams at each of the concept, schematic, and developed design stages, Direct Access is integrating European and local Canton standards including SIA 500 relating to accessibility. The development […] - [Ellison Institute for Transformative Medicine - Design Consultancy](https://directaccessgp.com/uk/case-studies/elleson-institute-for-transformative-medicine/): The Ellison Institute is an interdisciplinary, patient-centered research center that provides cutting-edge cancer care and wellness services, undertaking research initiatives that span the scientific spectrum to change how cancer and other diseases are treated. The Oxford Science Park was created by Magdalen College Oxford in 1991 as part of its mission to support discovery, innovation, […] - [Green Man on traffic lights expected to stay longer to benefit disabled pedestrians](https://directaccessgp.com/uk/news/green-man-on-traffic-lights-expected-to-stay-longer-to-benefit-disabled-pedestrians/): This week, the BBC reported that the Green Man displayed on traffic lights throughout the United Kingdom is expected to remain lit for a longer period of time to benefit disabled pedestrians. Admittedly, the period would only be extended by one second, bringing the amount of time pedestrians have to cross to seven rather than […] - [Ramps Cymru Theatres - Accessibility Audits](https://directaccessgp.com/uk/case-studies/ramps-cymru/): Direct Access is the Access Consultants for Ramps Cymru, the umbrella body of the five largest theatre facilities in Wales. Direct Access has undertaken accessibility audits of each site, website audits, and undertaken a deep dive into the policy, systems, and procedures of each member to develop a detailed report that strives to create a […] - [Warkworth Castle - Accessibility Audit](https://directaccessgp.com/uk/case-studies/warkworth-castle/): Warkworth village and castle occupy a loop of the River Coquet in Northumbria, a mile from the coast, and was founded in the 12th century. Since 1984 English Heritage has cared for the site, which is a Grade I listed building and a Scheduled Ancient Monument. The cross-shaped Keep has withstood the ravages of time […] - [Direct Access to exhibit and provide sign language interpreters at London Build Expo 2023](https://directaccessgp.com/uk/news/direct-access-to-exhibit-and-provide-sign-language-interpreters-at-london-build-expo-2023/): Direct Access is delighted to be exhibiting at the London Build Expo, which takes place from the 15-16 November at Olympia, London. Attracting thousands of attendees from across the design and construction sector, it is the UK’s largest expo of its kind. Our founder Steven Mifsud MBE will be one of the event’s guest speakers, […] - [City of London - Accessibility Audits](https://directaccessgp.com/uk/case-studies/city-of-london/): Direct Access were the Accessibility Consultants for all the City of London district’s housing estates, which together amass a total of 2,900 homes. Spanning all the public spaces within these estates, including parks, car parks, pathways, and gardens, the project saw Direct Access deliver accessibility audits and reviews to all thirteen estates. The results of […] - [Shugborough Estate - Accessibility Audit](https://directaccessgp.com/uk/case-studies/shugborough-estate/): Direct Access was appointed as access consultants by the National Trust for the historic listed Shugborough Estate in Staffordshire. Constructed in 1693 at the heart of a picturesque locale in the Stafford countryside, this elegant, stately home is the centerpiece of 900 acres of parkland boasting impressive monuments and stunning architecture and is bursting with […] - [Cumbria County Council - Accessibility Audits](https://directaccessgp.com/uk/case-studies/cumbria-county-council/): Direct Access provided accessibility audits for over 170 buildings under the jurisdiction of Cumbria County Council in what is considered one of the most scenic and attractive areas of the UK. Our consultancy team delivered accessibility audits of 180 different sites, which include several County halls, primary schools, fire stations, community centres libraries, care homes, […] - [DA team releases video in support of Hidden Disabilities Sunflower Lanyard Scheme](https://directaccessgp.com/uk/news/da-team-releases-video-in-support-of-hidden-disabilities-sunflower-lanyard-scheme-2/): DA Team Releases video in support of Hidden Disability Sunflower Scheme Direct Access has released a video in support of the Hidden Disability Sunflower Scheme by Hidden Disabilities Store. The Hidden Disability Sunflower is the most recognised symbol of hidden disabilities worldwide. Each of the Sunflower scheme’s lanyards, caps, and badges feature a distinct image […] - [Neurodiversity training: Accessibility for the mind](https://directaccessgp.com/uk/news/neurodiversity-training-accessibility-for-the-mind-2/): Neurodiversity training: Accessibility for the mind Providing neurodiversity training is a crucial element in generating truly accessible workplaces. This is because if staff members know how to accommodate cognitive disabilities, not only are welcoming and inclusive environments encouraged, but the likelihood of engagement among neurodiverse people will likely increase, creating a more diverse and multi-skilled […] - [The Royal Armouries Museums - Accessibility Audits](https://directaccessgp.com/uk/case-studies/the-royal-armouries/): Direct Access has provided accessibility consultancy for all three of the Royal Armouries Museum sites, including Leeds, London, and Portsmouth respectively. Our consultants determined how disability access and interpretation of exhibits could be improved across the three sites, which each host a selection of the UK’s National Collection of Arms and Armour. The commission saw […] - [Making heritage sites inclusive & accessible for disabled people](https://directaccessgp.com/uk/news/making-heritage-sites-inclusive-accessible-for-disabled-people/): Making heritage sites inclusive and accessible Reserving our heritage and learning from the successes and mistakes of old are crucial in the development of a positive and better tomorrow. And nowhere is this truer than in the world of man-made structures. As society, in service of creating a better world for everyone, works to become […] - [The Piano Works Student Accommodation - Design Consultancy](https://directaccessgp.com/uk/case-studies/stour-road-hackney-student-accommodation/): Direct Access were the accessibility consultant for The Piano Works, a new purpose-built Stour Bridge student accommodation development in Hackney. Collaborating closely with the planning consultants Knight Frank and architects Henley Halebrown, Direct Access carried out a full access consultancy service including design review, access statement, and Inclusive Design and Access Statements to support planning […] - [Transports accessibles à Lyon - Accessibility Audits](https://directaccessgp.com/uk/case-studies/transports-accessibles-a-lyon/): Direct Access est fier d’annoncer qu’il travaille avec Keolis et STRYAL à Lyon pour améliorer l’accès aux bus, tramways, métros et aux services ferroviaires régionaux TER et intercités SNCF. Keolis est très présent en France. Elle fournit des services de transport en commun dans de nombreuses villes, dont Bordeaux, Dijon, Lille, Lyon, Orléans et Rennes. […] - [Steven Mifsud Interview: Improving Inclusivity is our passion](https://directaccessgp.com/uk/news/steven-mifsud-interview-improving-inclusivity-is-our-passion-2/): Steven Mifsud Interview: Improving Inclusivity is our Passion This week, Direct Access founder and director Steven Mifsud MBE sat down with Crewe Nub News for a quick interview about our team’s passion for inclusivity. Detailing our approach to accessibility, and our international growth as a business, we are thrilled to share Steven’s interview below. Direct […] - [Direct Access attending the SEA Expo and Summit in Saudi Arabia](https://directaccessgp.com/uk/news/direct-access-attending-the-sea-expo-and-summit-in-saudi-arabia-2/): Last month, Direct Access announced that we would be exhibiting at Riyadh’s SEA Expo and Summit conference. Direct Access has previously worked to increase accessibility in Saudi Arabia in line with Saudi Vision 2030, including consulting for the Diriyah Gate Development Authority (DGDA) in Riyadh. Our team worked closely with Saudi and Middle East Architectural […] - [Sunshine Coast Council announces 10+10+ Vision Campaign for Brisbane 2032](https://directaccessgp.com/uk/news/sunshine-coast-council-announces-1010-vision-campaign-for-brisbane-2032-2/): Sunshine Coast Council announces 10+10+ Vision Campaign for Brisbane 2032 Sunshine Coast Council, along with members from the Sunshine Coast 2032 Legacy Plan Community Reference Group, officially launched its 10+10+ Vision for the Brisbane 2032 Olympic and Paralympic Games last month. The purpose of this vision is to create a longstanding legacy that optimises the […] - [Vicars’ Close - Accessibility Audit](https://directaccessgp.com/uk/case-studies/vicars-close/): Vicars’ Close in Wells, Somerset, England, is claimed to be the oldest purely residential street with original buildings surviving intact in Europe. Direct Access was appointed to improve the site’s accessibility measures for disabled people while safeguarding the site’s historic significance and grandeur. From identifying areas to increase step-free access to offering new accessible media options which allow […] - [Highlighting the importance of social accessibility](https://directaccessgp.com/uk/news/highlighting-the-importance-of-social-accessibility-2/): At Direct Access, we champion how positive social experiences can have a resulting positive impact on the lives of disabled people. Highlighting the importance of social accessibility is in turnkey to achieving this. Ranging from the emotional well-being of individual disabled people to wider perceptions of inclusivity in the public consciousness, the impact that social […] - [Direct Access to make Nantwich home to the most inclusive eateries with Accessible Menus](https://directaccessgp.com/uk/news/direct-access-to-make-nantwich-home-to-the-most-inclusive-eateries-with-accessible-menus/): Direct Access to make Nantwich home to the most inclusive eateries in the UK Direct Access to make Nantwich home to the most inclusive eateries with Accessible Menus Our Cheshire-based disability access consultancy have made it our mission to ensure that Braille and Large Print accessible menus are available at as many pubs, cafes, and restaurants as […] - [Direct Access partners with City of Allen, Texas to audit all parks](https://directaccessgp.com/uk/news/direct-access-partners-with-city-of-allen-texas-to-audit-all-parks/): Direct Access partners with City of Allen, Texas to audit all public parks We are overjoyed to announce that we have partnered with the City of Allen, Texas to complete the self-evaluation and ADA transition plan for the city’s parks. Working with the City of Allen’s Parks and Recreation Department (PARD), Direct Access will conduct […] - [Direct Access to deliver accessibility audits for the Royal Armouries Museum Group](https://directaccessgp.com/uk/news/direct-access-to-deliver-accessibility-audits-for-the-royal-armouries-museum-group-2/): Direct Access to deliver accessibility to the Royal Armouries Museums Direct Access to deliver accessibility audits for the Royal Armouries Museum Group Direct Access is honoured to announce that we will be working with the Royal Armouries on their sites in London, Leeds and Portsmouth to deliver independent accessibility audits and disability consultation events with […] - [Disabled children underserved in schools post-Covid](https://directaccessgp.com/uk/news/disabled-children-underserved-in-schools-post-covid-2/): Disabled children underserved in schools post-covid Several news outlets have reported recently about the staff shortage crisis affecting schools, and by extension, the state of education for current and future generations of disabled children across the United Kingdom. Some of the main issues that were highlighted in Ofsted’s latest report include greater staff shortage due […] - [How to maintain evacuation chairs at your premises](https://directaccessgp.com/uk/news/how-to-maintain-evacuation-chairs-at-your-premises/): How to best maintain evacuation chairs on your premises Despite their purpose to protect the public, evacuation chairs are often an afterthought within built environments that require them. At best, they are kept in a stairwell behind the entrance or within a storage cupboard well out of plain sight. Sometimes, they are not provided whatsoever. […] - [Cavan County Council - Accessibility Audits](https://directaccessgp.com/uk/case-studies/county-cavan-council/): In December 2022, Direct Access was commissioned by Cavan County Council with the support of the Department of Children, Equality, Disability, Integration and Youth to provide accessibility audits of 24 different sites under the Council’s jurisdiction. These sites included community buildings, public parks, trail routes, car parks, and nearby lakes, rivers, and waterfalls. Public right-of-way […] - [The Auckland Project - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/the-auckland-project/): The Auckland Project represents a group of heritage projects taking place in Bishop Auckland, County Durham which combines themes of art, faith, and history through a series of galleries, gardens, and heritage attractions. Showcasing the historical links between the local area and the Golden Age of Spanish Art, the development has increased tourist attraction to […] - [Going on your journey to inclusion](https://directaccessgp.com/uk/news/going-on-your-journey-to-inclusion/): Diversity of access and inclusion regardless of race, gender, background etc. are integral to the development of a just and equal society in which a person’s physical, cognitive, social, or emotional experiences are validated and protected. We often think of access as merely a means of providing entry or egress to a building, access to […] - [Workplace culture and cognitive exclusion](https://directaccessgp.com/uk/news/workplace-culture-and-cognitive-exclusion/): At Direct Access, we provide accessibility expertise based on a foundation rooted in the direct experiences of disabled people, from members of our team who themselves are disabled, to citizens local to whichever site we have been asked to audit. Because of this, we pride ourselves on research and consultation, which allows our consultants access […] - [The Midlands Development Association - Accessibility Audits](https://directaccessgp.com/uk/case-studies/midlands-development-association/): Direct Access were the accessibility consultant for several museums, historic sites, and museums managed by the Midlands Development Association across the East and West Midlands. Our initial audits – which took place in 2022, included reviews of; East Midlands Stafford Castle The Almonry, Evesham The Royal Regiment Museum, Warwick Wythall Transport Museum West Midlands Barrow […] - [National Museum Wales - Accessibility Audits](https://directaccessgp.com/uk/case-studies/national-museum-wales/): Amgueddfa Cymru – National Museum Wales is a Welsh Government-sponsored body that comprises seven museums in Wales focusing on art and science exhibitions as well as interactive experiences and talks. Combined, the seven national museums in the Amgueddfa Cymru family attract visitors more than 1.9 million people any given year. Direct Access worked with Amgueddfa […] - [Green Space Dark Skies featured on BBC Two](https://directaccessgp.com/uk/news/green-space-dark-skies-featured-on-bbc-two/): Green Space Dark Skies Featured on BBC Two A large-scale outdoor experience for which Direct Access managed accessibility and inclusion, Green Space Dark Skies was a program of Unboxed 2022 that allowed visitors to experience beautiful green spaces across the UK via night-time illuminations. This week, a television program dedicated to the project was broadcast […] - [Accessibility for Electric Car Charge Points](https://directaccessgp.com/uk/news/accessibility-for-electric-car-charge-points-2/): Accessibility guide for electric car charge points The BSI has recently released PAS 1899:2022, detailing new accessibility specifications for electric car charge points, as well as the public realm surrounding said charger points, and guidance detailing online information provision for charger points. The specification factors differing power ratings and locations of car charger points, with […] - [What makes modern student accommodation accessible to disabled students?](https://directaccessgp.com/uk/news/what-makes-modern-student-accommodation-accessible-to-disabled-students/): What makes modern student accomodation accessible? At Direct Access, we regularly encounter horror stories about students excluded from proper access to their education environments due to insufficiently constructed student accommodation failing to meet their needs and a lack of Purpose-Built Student Accommodation. A quick internet search reveals how common a reality this is. In general […] - [The Direct Access guide to Counter Loops](https://directaccessgp.com/uk/news/the-direct-access-guide-to-counter-loops/): The Direct Access guide to Counter Loops Whether for retail, bank, library, or education settings, providing suitable and compliant loop systems for public-facing sites makes the difference between a deaf and hard-of-hearing person accessing your services completely barrier-free, or becoming a victim of discrimination. Failing to provide suitable and compliant counter-loop systems is considered a […] - [Nantwich Food Festival - Event Planning](https://directaccessgp.com/uk/case-studies/nantwich-food-festival/): Direct Access collaborated with Nantwich Food Festival to provide a Calm Corner for attendees of the 2022 edition of the event, the 21st food festival and the very first since the COVID-19 pandemic. The quiet room space, which our team named the Calm Corner, provided a point of refuge for neurodiverse individuals at the festival […] - [How does the Direct Access tactile map board work?](https://directaccessgp.com/uk/news/how-does-the-direct-access-tactile-map-board-work/): Direct Access has the immense privilege of contributing to the merge of two quickly synthesising worlds; technological innovation, and accessibility (which we are all about), with the launch of our new Tactile Braille Map Boards. But what is a Tactile Braille Map Board? How do they work? To explain this, we first need to dive […] - [New service engineer joins Direct Access](https://directaccessgp.com/uk/news/new-service-engineer-joins-direct-access/): New service engineer joins the Direct Access Team We are excited to announce that a new service and installation engineer, Andrew Lomas, has joined our team this month. His post comes as a result of increasing requests for our expanding accessible product range following on from the launch our latest inclusive invention, Tactile Braille Map […] - [Coventry Station Masterplan - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/coventry-station-masterplan/): Millions of travellers use transport facilities Direct Access has audited for accessibility every day, and we are proud to place Coventry Station among them, building on the Coventry Station Masterplan set out by Coventry City Council. Direct Access worked with Avanti, Coventry Council, and Network Rail to deliver this project. Reviewing architectural plans, we installed […] - [The relationship between extreme heatwaves and disability complications](https://directaccessgp.com/uk/news/the-relationship-between-extreme-heatwaves-and-disability-complications/): The relationship between extreme heatwaves and disability compliciations As of the time I write this blog (on the 19th of July 2022), the UK is undergoing one of its most intense heatwaves ever, with temperatures surpassing 40 degrees for the very first time on record. Although we have seen a rise in temperature in the […] - [The health benefits of quiet and sensory rooms](https://directaccessgp.com/uk/news/the-health-benefits-of-quiet-and-sensory-rooms/): The human mind and body are amazing feats of nature. They are both equipped to do incredible things, but as a result of stress, it is very possible that health issues could occur. In the case of our wellbeing and mental health, in the same way that we recommend eating healthily and regular exercise to prevent […] - [The Kemnal Academies Trust - School Accessibility Audits](https://directaccessgp.com/uk/case-studies/the-kemnal-academies-trust/): Direct Access is the accessibility consultant for The Kemnal Academies Trust; one of the largest English Multi-Academy Trusts with 45 Primary and Secondary Academies across London, Southeast, and East of England areas. Direct Access was brought in to help guide the group to meet their obligatory accessibility requirements under the Equality Act 2010, with a […] - [Blackpool Wintergardens - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/blackpool-wintergadens/): Direct Access were the accessibility consultants for the recent refurbishment of Blackpool Winter Gardens. The Blackpool Winter Gardens is a large entertainment complex in Blackpool, Lancashire, England, which includes a theatre, ballroom, and conference facilities. The Winter Gardens has hosted the annual Trades Union Congress, the Conservative Party Conference, Labour Party Conference, and the twice-annual […] - [Providing accessibility for autistic and neurodiverse children](https://directaccessgp.com/uk/news/providing-accessibility-for-autistic-and-neurodiverse-children/): Providing accessibility for autistic and neurodiverse children The degree to which accessibility is considered in school environments lays out an important foundation for how children perceive the world and providing accessible environments, as well as teaching methods, cannot be understated for this reason. This is the case because, in addition to the development of intellect […] - [Why providing sign language content is essential to digital media](https://directaccessgp.com/uk/news/why-providing-sign-language-content-is-essential-to-digital-media/): When talking about accessibility, what first comes to mind for most people is the physical environment; the tangible space with which a disabled person might interact. However, there are many other areas we ought to consider when working out how to generate truly accessible environments. In today’s blog, we will be considering the accessibility of […] - [How to organise an accessible festival](https://directaccessgp.com/uk/news/how-to-organise-an-accessible-festival/): How to organise an Accessible festival If you have worked in the events industry, you are likely privy to the fact that festivals do not pop up overnight, that they require substantial planning ahead of time, and that things going wrong on the day are a complete given. Even events industry veterans, with the most […] - [Direct Access receive Sustainability Prize at Expo 2020 Supplier Awards](https://directaccessgp.com/uk/news/direct-access-receive-sustainability-prize-at-expo-2020-supplier-awards/): Direct Access receive sustainability prize at Expo 2020 Direct Access is honoured to have been the recipient of the Sustainability prize at the Expo 2020 supplier awards; an Expo-curated event that celebrates and rewards the creative minds and businesses who contributed to the 2022 edition of the international world’s fair. Emphasising the theme of “Connecting […] - [Why people are Direct Access' greatest asset](https://directaccessgp.com/uk/news/why-people-are-direct-access-greatest-asset/): Why people are Direct Access’ greatest asset Direct Access is fast approaching the two-decade milestone since Steven Mifsud MBE founded our firm. Looking back on our successes and failures, we are blown away that through it all, we have maintained a longevity of passion for our work across an entire generation. That we have been […] - [What makes an accessible hotel?](https://directaccessgp.com/uk/news/what-makes-an-accessible-hotel/): What makes an accessible hotel? Tourism and hotel services enable providers to cater to people who want nothing more than an enjoyable and relaxing overnight rest, some good food, and, perhaps, an evening swim while they are at it. Whether checking in to a hotel for work or pleasure, the experience is expected to be […] - [Why do reception desks need induction loops?](https://directaccessgp.com/uk/news/why-do-reception-desks-need-induction-loops-2/): Why do reception desks need induction loops? According to BS8300 – A hearing enhancement system, using induction loop, infrared or radio transmission, should be installed in rooms and spaces used for meetings, lectures, classes, performances, spectator sports or films, and at service or reception counters where the background noise level is high or where glazed […] - [The value of hiring disabled employees](https://directaccessgp.com/uk/news/the-value-of-hiring-disabled-employees-2/): The value of hiring disabled employees The zeitgeist of our post-pandemic existence is in many ways complex and has yet to truly be determined. The value of hiring disabled employees is one of the few changes in the past few years that has been an unambiguously positive result of an otherwise incredibly trying time. When […] - [The National Video Game Museum - Accessibility Audit](https://directaccessgp.com/uk/case-studies/diriyah-gate/): Direct Access worked with the National Video Game Museum in Sheffield to improve accessibility of site facilities for disabled visitors, identifying key measures that the Museum implemented so that gamers of all abilities can enjoyably interact with the exhibits. Direct Access has advised on the installation of QR code systems to accompany exhibits, allowing users […] - [How can we make evacuation more accessible?](https://directaccessgp.com/uk/news/how-can-we-make-evacuation-more-accessible-2/): How can we make evacuation more accessible? Upon receiving Royal Assent on 29th April 2021, the Fire Safety Act 2021, and Fire Safety (England) Regulations 2022 officially came into law last week on 16th May 2022 for England and Wales. Amending the Regulatory Reform (Fire Safety) Order 2005, this new legislation introduces further clarification of […] - [Podcast with Sensory Access' Dr Daniela Ferdico](https://directaccessgp.com/uk/news/podcast-with-sensory-access-dr-daniela-ferdico/): Podcast with Sensory Access’ Dr. Daniela Ferdico https://www.youtube.com/watch?v=sF9GSakjwLs Dr. Daniela Ferdico is a neurodiverse neuropsychologist who specializes in neurodevelopmetal disorders such as Autism & ADHD, Izzi Ferdico is a student, aspiring video game designer, and co-founder of Sensory Access, a non-profit organisation that offers advice on how to curate accessible public events for people with […] - [Creating Accessible Golf Courses](https://directaccessgp.com/uk/news/creating-accessible-golf-courses/): Creating Accessible Golf Courses As recreational accessibility tends to be one of the most ignored aspects in our society, with the pandemic exacerbating the issue further, sporting organisations must acknowledge that creating an enjoyable experience for disabled people, is equal in importance to that of meeting build standards set out by legislation. Sport first and […] - [Our Commitment to Agenda 2030](https://directaccessgp.com/uk/news/our-commitment-to-agenda-2030-2/): Working with Direct Access, we will enable your organisation to take vital steps towards meeting social, economic, and environmental impact goals set out by Agenda 2030. Agenda 2030’s SDGs address all three dimensions of sustainable development (environmental, economic, and social) and are integrated into the United Nations global development agenda. Not only are municipal, regional, […] - [Grenfell Tower authorities failed to consult disabled people on evacuation procedures](https://directaccessgp.com/uk/news/grenfell-tower-authorities-failed-to-consult-disabled-people-on-evacuation-procedures/): Grenfell Tower authorities failed to consult disabled people Direct Access has recently learned that the government repeatedly failed to seek the views of disabled people and their organisations about how residents with physical impairments could evacuate tower blocks in an emergency, six years before the Grenfell Tower disaster. Louise Upton, who was head of fire […] - [Expo 2020 - Site Management](https://directaccessgp.com/uk/case-studies/expo-2020-site-management/): Direct Access worked alongside the sustainability team at Expo 2020 to successfully ensure that the site management of the event was achieved sufficiently from an operational point of view. Our site management responsibilities included arranging POD tours, school tours, and distribution of the sunflower lanyard, an immediate and iconic identifier of disability that Direct Access […] - [Expo 2020 - Design Consultancy](https://directaccessgp.com/uk/case-studies/expo-2020-design/): Direct Access was appointed the Universal Design Access Consultants for Expo 2020 Dubai, the first-ever world exposition to be held in the Middle East region. Working alongside numerous architectural and construction firms such as Grimshaws and Norman Fosters and Partners, the Direct Access team advised on the design, finish specifications, and ancillary aids required to […] - [Direct Access strengthens Irish Cooperation with North-West mayors](https://directaccessgp.com/uk/news/direct-access-strengthens-irish-cooperation-with-north-west-mayors/): Direct Access strengthens Irish links with North West mayors Direct Access consultants were honoured to be part of the meeting in the Department of Foreign Affairs, Dublin, on 29 March. The meeting, whose attendants included the Mayors of Greater Manchester and Liverpool City Regions, sets a precedent for ensuing collaborations between the Northwest and Ireland […] - [What a venue cannot see about its own visitors: The true value of an accessibility audit](https://directaccessgp.com/uk/news/what-a-venue-cannot-see-about-its-own-visitors-the-true-value-of-an-accessibility-audit/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Focus groups: when they work, and when they build the next barrier](https://directaccessgp.com/uk/news/focus-groups-when-they-work-and-when-they-build-the-next-barrier/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [2026 Could be the Year Retail Finally Pays Attention to the Purple Pound](https://directaccessgp.com/uk/news/2026-could-be-the-year-retail-finally-pays-attention-to-the-purple-pound/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why the Best Talent Chooses Accessible Employers](https://directaccessgp.com/uk/news/why-the-best-talent-chooses-accessible-employers/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why Reasonable Adjustments Are a Benefit to Businesses Not a Favour to Customers](https://directaccessgp.com/uk/news/why-reasonable-adjustments-are-a-benefit-to-businesses-not-a-favour-to-customers/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Stamford Bridge Stadium - Tactile Maps](https://directaccessgp.com/uk/case-studies/stamford-bridge-stadium-tactile-maps/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How Accessibility and Inclusion Became Convenience](https://directaccessgp.com/uk/news/how-accessibility-and-inclusion-became-convenience/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility: Retail's Last and Largest Untapped Growth Lever](https://directaccessgp.com/uk/news/accessibility-retails-last-and-largest-untapped-growth-lever/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Hidden Value of Accessibility Policy That Businesses Ignore](https://directaccessgp.com/uk/news/the-hidden-value-of-accessibility-policy-that-businesses-ignore/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The £17 Billion Opportunity Hidden in Website Accessibility](https://directaccessgp.com/uk/news/the-17-billion-opportunity-hidden-in-website-accessibility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Southampton City Council Museums - Access Audits & Policy Review](https://directaccessgp.com/uk/case-studies/southampton-city-council-museums/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why Inaccessibility Is Costing You Deaf Customers](https://directaccessgp.com/uk/news/why-inaccessibility-is-costing-you-deaf-customers/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How Accessibility Prevents Micro-Apartments From Shrinking Further](https://directaccessgp.com/uk/news/how-accessibility-prevents-micro-apartments-from-shrinking-further/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Off-Peak Gap: Why Accessibility Is a Hotel Revenue Strategy Not a Compliance Exercise](https://directaccessgp.com/uk/news/the-off-peak-gap-why-accessibility-is-a-hotel-revenue-strategy-not-a-compliance-exercise/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How UK Holiday Parks Can Close the Commercial Gap They've Been Sitting On](https://directaccessgp.com/uk/news/how-uk-holiday-parks-can-close-the-commercial-gap-theyve-been-sitting-on/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Retail’s Digital Revolution Has an Accessibility Blind Spot Which Is Costing Millions](https://directaccessgp.com/uk/news/retails-digital-revolution-has-an-accessibility-blind-spot-which-is-costing-millions/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Harris Museum - Tactile Map](https://directaccessgp.com/uk/case-studies/harris-museum-tactile-map-board/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Luxury Collection Hotels - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/luxury-collection-hotels-accessibility-consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why Accessibility Is an Operational Advantage for Schools](https://directaccessgp.com/uk/news/why-accessibility-is-an-operational-advantage-for-schools/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Imperial War Museum Duxford - Design Consultancy](https://directaccessgp.com/uk/case-studies/imperial-war-museum-duxford-design-consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The BBC Got It Wrong: How Schools Can Support Every ASN Student](https://directaccessgp.com/uk/news/the-bbc-got-it-wrong-how-schools-can-support-every-asn-student/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Westmorland & Furness Council - School & Education Audits](https://directaccessgp.com/uk/case-studies/westmorland-and-furness-council/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Rethinking Disability: Why We Advocate Socially but Experience Medically](https://directaccessgp.com/uk/news/rethinking-disability-why-we-advocate-socially-but-experience-medically/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Competitive Advantage of ADHD-Friendly Workplaces](https://directaccessgp.com/uk/news/the-competitive-advantage-of-adhd-friendly-workplaces/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Langham Hotel - Disability Awareness Training](https://directaccessgp.com/uk/case-studies/the-langham-hotel-disability-awareness-training/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [What the BAFTAs Controversy Reveals About Policy-Deep Inclusion](https://directaccessgp.com/uk/news/what-the-baftas-controversy-reveals-about-policy-deep-inclusion/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Myths About Who the Equality Act Actually Protects](https://directaccessgp.com/uk/news/myths-about-who-the-equality-act-actually-protects/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Exploring the Incentives of Inclusive Rail Networks](https://directaccessgp.com/uk/news/exploring-the-incentives-of-inclusive-rail-networks/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Qiddiya City, Riyadh - Design Consultancy](https://directaccessgp.com/uk/case-studies/qiddiya-city/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Business Case for Accessibility in a Visually Diverse World](https://directaccessgp.com/uk/news/the-business-case-for-accessibility-in-a-visually-diverse-world/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [An Open Letter from a Severely Sight-Impaired Customer to DPD](https://directaccessgp.com/uk/news/an-open-letter-from-a-severely-sight-impaired-customer-to-dpd/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How Sensory Accessibility in Built Environments Benefits Everyone](https://directaccessgp.com/uk/news/the-business-case-for-sensory-accessibility-in-built-environments/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Building Better Experiences Through Accessible Communication](https://directaccessgp.com/uk/news/building-better-experiences-through-accessible-communication/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Designing Inclusive Environments for People with Cerebral Palsy](https://directaccessgp.com/uk/news/designing-inclusive-environments-for-people-with-cerebral-palsy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why Designing for Dementia Future Proofs your Facility](https://directaccessgp.com/uk/news/why-designing-for-dementia-future-proofs-your-facility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [A Doll That Reflects Real Life: Analysing the Autistic Barbie](https://directaccessgp.com/uk/news/a-doll-that-reflects-real-life-analysing-the-autistic-barbie/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why Braille Still Matters and Why You Can't Afford to Ignore It](https://directaccessgp.com/uk/news/why-braille-still-matters-and-why-you-cant-afford-to-ignore-it/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Bridging the Gap for Deaf Passengers and BSL users on Railways](https://directaccessgp.com/uk/news/bridging-the-gap-for-deaf-passengers-and-bsl-users-on-railways/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Role of Communication Support for Disabled Customers in Digital Spaces](https://directaccessgp.com/uk/news/the-role-of-communication-support-for-disabled-customers-in-digital-spaces/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Still Not Playing Fair: Accessibility Gaps in Gaming and Digital Entertainment](https://directaccessgp.com/uk/news/still-not-playing-fair-accessibility-gaps-in-gaming-and-digital-entertainment/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Reach More Audiences, Build More Trust: The Power of Accessible Media](https://directaccessgp.com/uk/news/reach-more-audiences-build-more-trust-the-power-of-accessible-media/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [U.S Arm of Direct Access acquired by Matrix Design Group, Expanding Accessibility and Inclusivity Expertise](https://directaccessgp.com/uk/news/us-arm-of-direct-access-acquired-by-matrix-design-group-expanding-accessibility-and-inclusivity-expertise/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [An Autistic Person's Response to Anthony Hopkins' Autism and ADHD Remarks](https://directaccessgp.com/uk/news/an-autistic-persons-response-to-anthony-hopkins-autism-and-adhd-remarks/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Terrain Tourism: Why Accessible Wheelchairs should be available on beaches as standard](https://directaccessgp.com/uk/news/terrain-tourism-why-accessible-wheelchairs-should-be-available-on-beaches-as-standard/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Invisible Struggles of Neurodiversity, Learning Disability, and Family Care](https://directaccessgp.com/uk/news/the-invisible-struggles-of-neurodiversity-learning-disability-and-family-care/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Airports for All: How Accessibility Drives Revenue Growth](https://directaccessgp.com/uk/news/airports-for-all-how-accessibility-drives-revenue-growth/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [AI Automation and the Phasing out of Artists, Creatives, and Disabled People](https://directaccessgp.com/uk/news/a-i-automation-and-the-phasing-out-of-artists-creatives-and-disabled-people/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [University of Brighton Honours Steven Mifsud MBE for Transformative Work in Accessibility](https://directaccessgp.com/uk/news/university-of-brighton-honours-steven-mifsud-mbe-for-transformative-work-in-accessibility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The UK Government's Attack on Access to Work Is an Affront to Inclusion](https://directaccessgp.com/uk/news/the-uk-governments-attack-on-access-to-work-is-an-affront-to-inclusion-2/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Federation of Small Businesses - Consultancy & Mystery Shopping](https://directaccessgp.com/uk/case-studies/federation-of-small-businesses/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Return-to-Office Mandates Are an Inclusion Crisis in Disguise](https://directaccessgp.com/uk/news/return-to-office-mandates-are-an-inclusion-crisis-in-disguise/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How Accessibility Unlocks Better Workouts And Better Business](https://directaccessgp.com/uk/news/how-accessibility-unlocks-better-workouts-and-better-business/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Inclusion in Sport and Stadium Management - Accessible Formats](https://directaccessgp.com/uk/news/inclusion-in-sport-and-stadium-management-accessible-formats/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Historic England Access to Heritage Project - Disability Research](https://directaccessgp.com/uk/case-studies/historic-england-disability-access-to-heritage-project/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Hilton Hotels & Resorts - Design Consultancy](https://directaccessgp.com/uk/case-studies/hilton-hotels-resorts-design-consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How Access Audits inform effective Evacuation Plans for Care Homes](https://directaccessgp.com/uk/news/how-access-audits-inform-effective-evacuation-plans-for-care-homes/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Crucial Role of Sensory Accessibility in Environmental Design](https://directaccessgp.com/uk/news/redefining-inclusion-how-sensory-accessibility-is-becoming-the-new-standard/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Direct Access celebrates World Engineering Day 2025](https://directaccessgp.com/uk/news/direct-access-celebrates-world-engineering-day-2025/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Zero Emissions Vehicles Ireland - Accessibility Audits & Consultation](https://directaccessgp.com/uk/case-studies/zero-emissions-vehicles-ireland/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Building a Better Future: The Importance of Accessible Housing for All](https://directaccessgp.com/uk/news/building-a-better-future-the-importance-of-accessible-housing-for-all/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Driving Inclusion - How Greater Manchester’s Bus Network is Leading the Way in Accessible Transport](https://directaccessgp.com/uk/news/driving-inclusion-how-greater-manchesters-bus-network-is-leading-the-way-in-accessible-transport/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How Accessible Technology investment is transforming the lives of disabled people](https://directaccessgp.com/uk/news/how-accessible-technology-investment-is-transforming-the-lives-of-disabled-people/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Barclays Bank backfire: Why Businesses should commission authentic Mystery Shoppers with Disabilities](https://directaccessgp.com/uk/news/barclays-bank-backfire-why-businesses-should-commission-authentic-mystery-shoppers-with-disabilities/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Unlocking Inclusive Design: Mastering the Key Principles of Accessibility](https://directaccessgp.com/uk/news/unlocking-inclusive-design-mastering-the-key-principles-of-accessibility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Decades of Delay – Why North Yorkshire’s Accessible Taxi Debate Demands Real Solutions](https://directaccessgp.com/uk/news/decades-of-delay-why-north-yorkshires-accessible-taxi-debate-demands-real-solutions/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why the inevitability of disability means we should demand more from built environments](https://directaccessgp.com/uk/news/the-inevitability-of-disability-means-we-should-demand-more-from-built-environments/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How accessible tourism invigorates community engagement and boosts business](https://directaccessgp.com/uk/news/how-accessible-tourism-invigorates-community-and-boosts-business/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Disabled Peoples Organisations Sign Open Letter To PM Calling For Accessible Transport](https://directaccessgp.com/uk/news/disabled-peoples-organisations-sign-open-letter-to-pm-calling-for-accessible-transport/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How to facilitate inclusive Electric Vehicle Charging Points](https://directaccessgp.com/uk/news/how-to-facilitate-disability-inclusive-access-to-electric-vehicle-charging-points/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Accidental Accessibility of Luxury Residential Developments](https://directaccessgp.com/uk/news/the-accidental-accessibility-of-luxury-residential-developments/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Approved Document M updated to include Changing Places and Sanitary Provisions](https://directaccessgp.com/uk/news/approved-document-m-updated-to-include-changing-places-and-sanitary-provisions/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why Accessibility Needs to Be Part of Your Branding Strategy](https://directaccessgp.com/uk/news/why-accessibility-needs-to-be-part-of-your-branding-strategy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Wroxeter Roman City - Accessible Media](https://directaccessgp.com/uk/case-studies/accessible-media-wroxeter-roman-city/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Back to school: How to ensure access and inclusion for education environments](https://directaccessgp.com/uk/news/back-to-school-how-to-ensure-access-and-inclusion-for-education-environments/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How your organisation could benefit from training staff in disability awareness](https://directaccessgp.com/uk/news/how-your-organisation-benefits-from-training-staff-in-disability-awareness/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The right to play: creating accessible playgrounds for all children](https://directaccessgp.com/uk/news/the-right-to-play-creating-accessible-playgrounds-for-all-children/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Transport for Wales - Tactile Maps](https://directaccessgp.com/uk/case-studies/tactile-map-boards-transport-for-wales/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Direct Access providing Calm Corner at Nantwich Food Festival 2024](https://directaccessgp.com/uk/news/direct-access-providing-calm-corner-for-autistic-visitors-at-nantwich-food-festival-2024/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [MiSK Foundation - Design Consultancy](https://directaccessgp.com/uk/case-studies/misk-foundation/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How to create accessible and inclusive social media content](https://directaccessgp.com/uk/news/how-to-create-accessible-and-inclusive-social-media-content/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Sweaty Betty - Access Audits and Disability Awareness Training](https://directaccessgp.com/uk/case-studies/sweaty-betty/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Why architects need accessibility consultants for New Build design projects](https://directaccessgp.com/uk/news/why-architects-need-accessibility-experts-for-new-build-design-projects/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - ['Harris Your Place' : Direct Access interviewed for access consultancy work at the Harris Museum](https://directaccessgp.com/uk/news/harris-your-place-direct-access-interviewed-on-access-consultancy-work-for-the-iconic-harris-museum/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Direct Access bringing access and inclusion to Canterbury](https://directaccessgp.com/uk/news/direct-access-bringing-accessibility-to-canterbury/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Embracing disabled identity: Direct Access and Disability Pride Month](https://directaccessgp.com/uk/news/embracing-disabled-identity-direct-access-and-disability-pride-month/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Steven Mifsud interviewed for the 20th anniversary of Direct Access](https://directaccessgp.com/uk/news/steven-mifsud-interviewed-for-the-20th-anniversary-of-direct-access/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The visually impaired right (and fight) to vote independently](https://directaccessgp.com/uk/news/the-visually-impaired-persons-right-and-fight-to-vote-in-privacy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Direct Access celebrates 20 years providing world-renowned accessibility services](https://directaccessgp.com/uk/news/direct-access-celebrates-20-years-providing-world-renowned-accessibility-services/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How to make your theatre inclusive and disability-friendly](https://directaccessgp.com/uk/news/how-to-make-your-theatre-inclusive-and-disability-friendly/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [The Royal Shakespeare Company - Accessibility Audits](https://directaccessgp.com/uk/case-studies/the-royal-shakespeare-company/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [SpaMedica clinics and offices - Accessibility Audits](https://directaccessgp.com/uk/case-studies/spamedica-clinics-and-offices/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Anderton Boat Lift - Accessibility Audits](https://directaccessgp.com/uk/case-studies/anderton-boat-lift/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [How providing tote bags with small objects can increase accessibility on your premises](https://directaccessgp.com/uk/news/how-providing-tote-bags-with-small-objects-can-increase-accessibility-on-your-premises/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Expo City Dubai install first ever Direct Access Tactile Map at the Museum of Expo 2020](https://directaccessgp.com/uk/news/expo-city-install-first-ever-direct-access-tactile-map-at-the-museum-of-expo-2020/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Steven Mifsud MBE interviewed at MENA Construction Summit](https://directaccessgp.com/uk/news/steven-mifsud-mbe-interviewed-at-mena-construction-summit/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Direct Access to open new London office to accommodate expanding clientele](https://directaccessgp.com/uk/news/direct-access-to-open-new-london-office-to-accommodate-expanding-clientele/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Developing Accessible and Inclusive Theme Parks](https://directaccessgp.com/uk/news/developing-accessible-and-inclusive-theme-parks/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Tullie House Museum and Art Gallery - Accessibility Consultancy](https://directaccessgp.com/uk/case-studies/tullie-house-museum-and-art-gallery/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [DA client the Science Museum Group opens new Energy Revolution Gallery](https://directaccessgp.com/uk/news/da-client-the-science-museum-group-opens-new-energy-revolution-gallery/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Designing inclusive retail and shopping spaces for accessibility](https://directaccessgp.com/uk/news/designing-inclusive-retail-and-shopping-spaces-for-accessibility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] ## Pages - [Policy Review Services](https://directaccessgp.com/uk/media/policy-review-services/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Training](https://directaccessgp.com/uk/case-studies/training/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Hotels and Hospitality](https://directaccessgp.com/uk/consultancy/accessibility-audits/accessibility-for-hotels-and-hospitality/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Disability Training for Senior Management](https://directaccessgp.com/uk/consultancy/inclusion-and-awareness-training/disability-training-for-senior-management/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Disability Training for Frontline Staff & Teams](https://directaccessgp.com/uk/consultancy/inclusion-and-awareness-training/disability-training-for-frontline-staff-teams/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Disability Training for HR People & Teams](https://directaccessgp.com/uk/consultancy/inclusion-and-awareness-training/disability-training-for-hr-people-and-teams/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessible Media](https://directaccessgp.com/uk/case-studies/case-studies-accessible-media/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Case Studies - Consultancy](https://directaccessgp.com/uk/case-studies/case-studies-consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Social Stories](https://directaccessgp.com/uk/media/social-stories/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Direct Access MiniMaps](https://directaccessgp.com/uk/media/direct-access-minimaps/): Introducing MiniMaps by Direct Access – the portable, sustainable, and lightweight revolution in tactile navigation. - [Disability Research Services](https://directaccessgp.com/uk/consultancy/disability-research-services/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Lee Wilson](https://directaccessgp.com/uk/about-us/lee-wilson/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Nicholas Holland](https://directaccessgp.com/uk/about-us/nicholas-holland/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Cally](https://directaccessgp.com/uk/about-us/cally/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Josh Downing](https://directaccessgp.com/uk/about-us/josh-downing/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Safina Ahmad](https://directaccessgp.com/uk/about-us/safina-ahmad/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility Guidance](https://directaccessgp.com/uk/accessibility-guidance/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Joe Prochilo](https://directaccessgp.com/uk/about-us/joe-prochilo/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Peter Brassington](https://directaccessgp.com/uk/about-us/peter-brassington/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Roger Thompson](https://directaccessgp.com/uk/about-us/roger-thompson/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility Statement](https://directaccessgp.com/uk/accessibility-statement/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [3D Printed Models](https://directaccessgp.com/uk/products/3d-printed-models/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Mathew Wilson](https://directaccessgp.com/uk/about-us/mathew-wilson/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Jamie Watson](https://directaccessgp.com/uk/about-us/jamie-watson/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Case Studies](https://directaccessgp.com/uk/case-studies/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Insights](https://directaccessgp.com/uk/news/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Privacy Policy](https://directaccessgp.com/uk/privacy-policy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Our Team](https://directaccessgp.com/uk/about-us/our-team/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [L’accessibilité en France](https://directaccessgp.com/uk/international-accessibility/laccessibilite-en-france/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for United States](https://directaccessgp.com/uk/international-accessibility/accessibility-for-united-states/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Ireland](https://directaccessgp.com/uk/international-accessibility/accessibility-for-ireland/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Dubai](https://directaccessgp.com/uk/international-accessibility/accessibility-for-dubai/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Canada](https://directaccessgp.com/uk/international-accessibility/accessibility-for-canada/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Australia](https://directaccessgp.com/uk/international-accessibility/accessibility-for-australia/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [International Accessibility](https://directaccessgp.com/uk/international-accessibility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Contact](https://directaccessgp.com/uk/contact-us/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Evacuation Chairs](https://directaccessgp.com/uk/products/evacuation-chairs/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Counter Induction Loop](https://directaccessgp.com/uk/products/counter-induction-loop/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Tactile Braille Map Boards](https://directaccessgp.com/uk/products/tactile-map-boards/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Hearing Loops and Induction Systems](https://directaccessgp.com/uk/products/induction-loops-and-hearing-enhancement-systems/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Products](https://directaccessgp.com/uk/products/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Website Accessibility Audits](https://directaccessgp.com/uk/media/website-accessibility/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Tactile and Sensory Maps](https://directaccessgp.com/uk/media/tactile-and-sensory-maps/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessible Menus](https://directaccessgp.com/uk/media/accessible-menus/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Large Print and Braille](https://directaccessgp.com/uk/media/large-print-and-braille/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Enhanced Accessible QR Codes](https://directaccessgp.com/uk/media/enhanced-accessible-communication/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Bespoke BSL Videos](https://directaccessgp.com/uk/media/bespoke-bsl-videos/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Audio description and transcription](https://directaccessgp.com/uk/media/audio-description-and-transcription/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Access & Sensory Guides](https://directaccessgp.com/uk/media/access-guides/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessible Media](https://directaccessgp.com/uk/media/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Retail and Public Realm Consultancy](https://directaccessgp.com/uk/consultancy/retail-and-town-centre-consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Purpose Built Student Accommodation (PBSA)](https://directaccessgp.com/uk/consultancy/purpose-built-student-accommodation-pbsa/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Walk and Talk Accessibility Audits](https://directaccessgp.com/uk/consultancy/walk-and-talk-accessibility-audits/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Mystery Shopping](https://directaccessgp.com/uk/consultancy/mystery-shopping/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Inclusion and Awareness Training](https://directaccessgp.com/uk/consultancy/inclusion-and-awareness-training/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Event Planning](https://directaccessgp.com/uk/consultancy/event-planning/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Disability Workplace Assessments](https://directaccessgp.com/uk/consultancy/disability-workplace-assessments/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Consultation Events](https://directaccessgp.com/uk/consultancy/consultation-events/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Design Consultancy](https://directaccessgp.com/uk/consultancy/access-consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Heritage & Tourism](https://directaccessgp.com/uk/consultancy/accessibility-audits/access-audits-for-heritage-and-tourism/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Sport](https://directaccessgp.com/uk/consultancy/accessibility-audits/sport/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Retail](https://directaccessgp.com/uk/consultancy/accessibility-audits/retail/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Mass Transit](https://directaccessgp.com/uk/consultancy/accessibility-audits/mass-transit/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Justice](https://directaccessgp.com/uk/consultancy/accessibility-audits/justice/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Housing](https://directaccessgp.com/uk/consultancy/accessibility-audits/housing/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Health](https://directaccessgp.com/uk/consultancy/accessibility-audits/health/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Government](https://directaccessgp.com/uk/consultancy/accessibility-audits/government/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accessibility for Education](https://directaccessgp.com/uk/consultancy/accessibility-audits/education/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Access Audits | Direct Access](https://directaccessgp.com/uk/consultancy/accessibility-audits/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Consultancy](https://directaccessgp.com/uk/consultancy/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Careers](https://directaccessgp.com/uk/about-us/careers/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Sustainable Development Goals](https://directaccessgp.com/uk/about-us/sustainable-development-goals/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Accreditations and Certifications](https://directaccessgp.com/uk/about-us/accreditations-and-certifications/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Karen Lomas](https://directaccessgp.com/uk/about-us/karen-lomas/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Craig Acton](https://directaccessgp.com/uk/about-us/craig-acton/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Raymond Okon](https://directaccessgp.com/uk/about-us/raymond-okon/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Courtney Hansen](https://directaccessgp.com/uk/about-us/courtney-hansen/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Jamie Rhys-Martin](https://directaccessgp.com/uk/about-us/jamie-rhys-martin/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Ailsa Flett](https://directaccessgp.com/uk/about-us/ailsa-flett/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Michael Miller](https://directaccessgp.com/uk/about-us/michael-miller/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Keir Welch](https://directaccessgp.com/uk/about-us/keir-welch/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Sophie Malton](https://directaccessgp.com/uk/about-us/sophie-malton/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Tom Morgan](https://directaccessgp.com/uk/about-us/tom-morgan/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Steve Dering](https://directaccessgp.com/uk/about-us/steve-dering/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Jude Mifsud](https://directaccessgp.com/uk/about-us/jude-mifsud/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Steven Mifsud](https://directaccessgp.com/uk/about-us/steven-mifsud/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Blog](https://directaccessgp.com/uk/blog/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [About Us](https://directaccessgp.com/uk/about-us/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] - [Home](https://directaccessgp.com/uk/): Most websites don’t work for one in five of their users. Most businesses don’t know it. Most agencies don’t tell them.That’s not an indictment of disabled users. It’s a description of an industry that has, for years, treated accessibility as someone else’s problem. The cost of that quiet decision sits at £17.1 billion in lost UK online spend every year, and the gap is getting wider, not narrower.A website is the first and most consequential expression of a brand in the digital world. How easily users can navigate it determines almost everything else: traffic, engagement, conversion, repeat visits, brand perception. When […] ## Optional - [Agent (MCP protocol)](websites-agents.hostinger.com/directaccessgp.com/mcp) [comment]: # (Generated by Hostinger Tools Plugin)